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Ford of Cookeville
Cookeville, TN
1,302 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,302 reviews
January 14, 2019
Quick & Friendly Came in for an oil change and a general vehicle check. These were completed in a reasonable amount of time (the waiting area is very nice along with c Came in for an oil change and a general vehicle check. These were completed in a reasonable amount of time (the waiting area is very nice along with coffee and other amenities.) and in a friendly manner. It is also great to get a car wash. More
by siggy
Employees Worked With
Billy Hummel
January 14, 2019
Great day for a New Car..!! We were greeted by Robert Griffin, Very courteous and friendly...also very patient as we couldn't decide on the vehicle we wanted.. A+ rating for Robe We were greeted by Robert Griffin, Very courteous and friendly...also very patient as we couldn't decide on the vehicle we wanted.. A+ rating for Robert Griffin.... After the deal was done, he stayed with us and showed us how everything worked on our car...called us a couple days later to make sure everything was okay with our New Edge. More
by Car gal... Dana 1017
Employees Worked With
Robert Griffin & Lance
January 13, 2019
Extremely friendly and welcoming Rusty made buying a new vehicle a pleasure! His no pressure approach and friendly personality is why we bought in Cookeville. We will definitely pass Rusty made buying a new vehicle a pleasure! His no pressure approach and friendly personality is why we bought in Cookeville. We will definitely pass his name on to friends in the future More
by Jeff
Employees Worked With
Rusty
January 11, 2019
Pleasant From the minute I pulled in I was greeted with a very pleasant service tech. I recommend this service tech for all. I was very please. From the minute I pulled in I was greeted with a very pleasant service tech. I recommend this service tech for all. I was very please. More
by fordgirl
Employees Worked With
(so sorry I forgot his name he was so helpful and very kind)Xavier Norman
January 10, 2019
service appointment As always, Christina takes care of every detail. We always receive excellent service, this visit is no exception. Fast, friendly, and always accommod As always, Christina takes care of every detail. We always receive excellent service, this visit is no exception. Fast, friendly, and always accommodating. Best service department to work with in this area hands down. More
by howard7472
Employees Worked With
Christina Root
January 10, 2019
Great Service!!! Tha service was great! It moved quickly because of the professionalism. The entire staff were generously acomodating. I highly recommended Ford Lincol Tha service was great! It moved quickly because of the professionalism. The entire staff were generously acomodating. I highly recommended Ford Lincoln of Cookeville! Great Teamwork!!! More
by Janabors
Employees Worked With
Nick Johnson
January 10, 2019
service advisor my service advisor billy h. was very helpful and professional . took care of my truck and made us feel at home. got us in and out in very a reasonable my service advisor billy h. was very helpful and professional . took care of my truck and made us feel at home. got us in and out in very a reasonable time. More
by mikeford2018
Employees Worked With
billy hummel
January 09, 2019
Last Minute Drop Off for an Oil Change Christina Root welcomed me by name with her usual smile and got my vehicle in for an unscheduled oil change. As is my proclivity I brought my own oil Christina Root welcomed me by name with her usual smile and got my vehicle in for an unscheduled oil change. As is my proclivity I brought my own oil and Motorcraft Filter and in less than 45 minutes my F-150 was full of synthetic oil, washed and looking good! Thanks to all the folks at FORD LINCOLN of COOKEVILLE for a job well done! See you next time. More
by tbeck455
Employees Worked With
Christina Root
January 07, 2019
Great customer service As always, Ford Lincoln of Cookeville provided great service and aims to please the customer. Always a pleasure to deal with them. Service after the As always, Ford Lincoln of Cookeville provided great service and aims to please the customer. Always a pleasure to deal with them. Service after the sale is important and they provide exactly that. More
by lbozza
Employees Worked With
Matt and Casey..
