Ford of Cookeville

Outstanding Service Dept. While on an outing in Cookeville, 1hr from home, my 2018 Edge began making loud noises from the rear brakes. I pulled into Ford Lincoln of Cookeville While on an outing in Cookeville, 1hr from home, my 2018 Edge began making loud noises from the rear brakes. I pulled into Ford Lincoln of Cookeville to see if they could check it out. Even though they were very busy they managed to get my vehicle diagnosed and repaired very quickly. Their concern, courtesy, and professionalism were outstanding and second to none. Thank you Cookeville Ford Lincoln service professionals More

Extra friendly service staff Staff was extremely friendly and very helpful and answered all questions expertly. Would definitely recommend service department to friends needing se Staff was extremely friendly and very helpful and answered all questions expertly. Would definitely recommend service department to friends needing service work done and show room was very neat. More

Regular service I have two vehicles that get regular service. A 2014 f150 and 2016 f250. Today the 250 was serviced. As always the service was done in a timely manner I have two vehicles that get regular service. A 2014 f150 and 2016 f250. Today the 250 was serviced. As always the service was done in a timely manner. Service tech was courteous, professional and attended to my concerns. Very pleased with the service. More

Always great service! Customer service here is top notch, & just can't be beat! Service reps are always glad to see me & treat me well. Work done on my care is always pro Customer service here is top notch, & just can't be beat! Service reps are always glad to see me & treat me well. Work done on my care is always professionally well done. This is why I drive 30 miles to get my car serviced instead of getting it done here in my home town. More

Way above average Met with a smiling Christina Root before I got the ignition turned off. Told her what I wanted taken care of. She was very insightful and knew her st Met with a smiling Christina Root before I got the ignition turned off. Told her what I wanted taken care of. She was very insightful and knew her stuff. Good way to start your visit for repair. I was impressed and I am hard to impress. More

Great experience Awesome service, very fast and prompt service. They had me out before the promised time. Vehicle was in service drive waiting on me. Great experience, Awesome service, very fast and prompt service. They had me out before the promised time. Vehicle was in service drive waiting on me. Great experience, I will definitely be returning for service. More

Salesman Brandon Ward tells lies to keep you around Tried to purchase a vehicle from them for 2 days. Brandon Ward lied and had the vehicle sold to someone else but kept me around. Tried to purchase a vehicle from them for 2 days. Brandon Ward lied and had the vehicle sold to someone else but kept me around. More

1st service I experienced very fast and friendly service when I went in for first oil change. I was greeted by Christina Root as she explained her part in the ser I experienced very fast and friendly service when I went in for first oil change. I was greeted by Christina Root as she explained her part in the service and the technicians part. More

excellent I wanted a MKC in Rhapsody Blue which they did not carry and they searched on line until they were able to find one at another dealership and were to I wanted a MKC in Rhapsody Blue which they did not carry and they searched on line until they were able to find one at another dealership and were to trade so I was able to get my perfect MKC. Matt keep in touch with me with updates until they were able to make a trade with another dealership. More

Very professional yet friendly dealership Everyone was very friendly/professional during the process of purchasing our vehicle. We had a long wait in the lobby until we signed the paperwork. Everyone was very friendly/professional during the process of purchasing our vehicle. We had a long wait in the lobby until we signed the paperwork. More