Ford of Cookeville

Brandon Ward Bought vehicle from Ward in Jan 2018. Looking for truck. Came to location specifically for Ward. Awesome service. Bought truck from him on visit knowi Bought vehicle from Ward in Jan 2018. Looking for truck. Came to location specifically for Ward. Awesome service. Bought truck from him on visit knowing I could get best price possible. More

Very helpful, polite, knowledgeable, great personality Our salesman was so welcoming. He was always polite and always ask if he could get us anything. I am recovering from a knee replacement and the truck Our salesman was so welcoming. He was always polite and always ask if he could get us anything. I am recovering from a knee replacement and the truck was for my husband but he made sure that I was comfortable as well More

Friendliest dealership around! It’s always a pleasant visit and everyone is super friendly! They always are very fast, we never have to wait very long. Refreshments are a nice perk It’s always a pleasant visit and everyone is super friendly! They always are very fast, we never have to wait very long. Refreshments are a nice perk too. More

Great Truck buying experience Traveled 100 miles to purchase a new truck. Was not disappointed as the truck was ready to be test driven when we arrived. Purchase was a seamless and Traveled 100 miles to purchase a new truck. Was not disappointed as the truck was ready to be test driven when we arrived. Purchase was a seamless and painless as possible. Very friendly staff and knowledgeable about ford products. More

The Works (not clear what is requested here) Great personnel and timely services . Casey greeted me quickly and vehicle was completed right away. He.reviewed the inspection checklist with me at t Great personnel and timely services . Casey greeted me quickly and vehicle was completed right away. He.reviewed the inspection checklist with me at time of payment More

Great Service Adviser The service adviser was very kind and helpful. She got our truck service started quickly, showed us where the restrooms were, turned on the TV and of The service adviser was very kind and helpful. She got our truck service started quickly, showed us where the restrooms were, turned on the TV and offered us a cup of coffee. All in all a very good experience. More

Air conditioning woes Has air conditioning problem and the service writer explained options and warranty with the mileage I had. She had a service tech investigate. Compu Has air conditioning problem and the service writer explained options and warranty with the mileage I had. She had a service tech investigate. Computer did not find an issue, nor did other inspections. I was pleased the problem was gone. More

Great Service My service manager, Christina Root, was so nice and helpful throughout the whole "experience". She explained everything up front, communicated with m My service manager, Christina Root, was so nice and helpful throughout the whole "experience". She explained everything up front, communicated with me throughout the repair, and made me feel right at home. I would for sure recommend Ford Lincoln of Cookeville for sales, and for service. Big A+ to Christina! Customer service is a priority with Ford Lincoln of Cookeville! More

Service is always good The service dept has always been very friendly and helpful. I have worked at various dealerships and Miguel always goes above and beyond for me. I re The service dept has always been very friendly and helpful. I have worked at various dealerships and Miguel always goes above and beyond for me. I really appreciate the loaner cars. More

Platinum Purchase Extremely pleased with all aspects of the transaction. The salesman was very helpful and was able to answer all of my questions in a prompt and courte Extremely pleased with all aspects of the transaction. The salesman was very helpful and was able to answer all of my questions in a prompt and courteous manner. More