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Ford of Cookeville
Cookeville, TN
1,398 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about ...
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Today:Open today 8:00 AM - 7:00 PM
Closed Now
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Hours
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,398 reviews
July 17, 2020
Everyone involved in the process of purchasing our new vehicle was very helpful and friendly. When the Covid19 shut down Ford plants we were kept informed about our order status. vehicle was very helpful and friendly. When the Covid19 shut down Ford plants we were kept informed about our order status. More
by Bsu1680
July 11, 2020
Oil Change with Casey Loftis Pulled into service bay, immediately greeted by Casey and received an oil change and the complimentary car wash from the dealership. Very pleased with Pulled into service bay, immediately greeted by Casey and received an oil change and the complimentary car wash from the dealership. Very pleased with Ford Lincoln of Cookeville. More
by Nancy
Employees Worked With
Casey Loftis, David Nelson
July 11, 2020
Christina Root was amazing at helping me solve my issue. Kept me informed. Comfortable place to relax while waiting. Provided ride home when unable to fix problem that day. Excellent service! Everyone wa Kept me informed. Comfortable place to relax while waiting. Provided ride home when unable to fix problem that day. Excellent service! Everyone was great. More
by Krj1volfan
Employees Worked With
Christina Root, others I did not catch their name: mechanics and guy who brought me home was fantastic!
July 10, 2020
Everyone I have dealt with at your dealership has been so friendly, helpful, knowledgeable and professional from sales to service! They were all so efficient, also . friendly, helpful, knowledgeable and professional from sales to service! They were all so efficient, also . More
by Wyattsmom
Employees Worked With
Christina Root
July 09, 2020
The service department guys always take great care of me and my F150. Always friendly, courteous, and professional. I wouldn’t want to take it anywhere else. and my F150. Always friendly, courteous, and professional. I wouldn’t want to take it anywhere else. More
by BrianandJen
Employees Worked With
Casey Loftis Greg Copley
July 06, 2020
Service department was very nice and accommodating. They were prompt & efficient to research my account and provide direction as to how I should proceed. Casey was wonderful and very helpful! He went above were prompt & efficient to research my account and provide direction as to how I should proceed. Casey was wonderful and very helpful! He went above & beyond to help me. More
by Suzanne
Employees Worked With
Casey
July 02, 2020
We just bought our fourth truck from Cookville Ford we did most of the deal over the phone with David Martin and he was great to work with and no pressure. They didn’t have the truck we wanted but within did most of the deal over the phone with David Martin and he was great to work with and no pressure. They didn’t have the truck we wanted but within 24 hours found it at one of their partner lots and got it brought to Cookeville. When we went to pick it up, they had the paperwork ready and all we had to do was go sign. They even filled the truck up with a full tank of gas and gave us a $200 credit to us in service in the future. Great service and a great place to buy your next vehicle. More
by Cyclgrlka
Employees Worked With
Travis in F&I five stars , David Martin
June 30, 2020
I was just looking at new Lincolns, not sure if I wanted to buy. I had talked with Lyle on the phone and told him what I wanted and what didn't excite me. We made an appointment for the next morning for h to buy. I had talked with Lyle on the phone and told him what I wanted and what didn't excite me. We made an appointment for the next morning for him to show me around. He met me at the door, we talked a while and he took me outside to show me the car he thought would be good for me., he also showed me other Lincolns in the lot. I was impressed with the one he picked for me, lots of bells and whistles I didn't need, but I'm getting up there in age and these aren't things I need, but they look like fun, so I bought the car.. More
by dwbromm
Employees Worked With
Lyle Heisz
June 20, 2020
Even though service department was slammed, they were attentive (as always) and performed the service in less time that they told me. Always spot on and great to work with! attentive (as always) and performed the service in less time that they told me. Always spot on and great to work with! More
by chrisandjerrie
Employees Worked With
Greg Copley
June 19, 2020
Fast Friendly Service The young man who welcomed me and arranged my service was very well mannered and polite! I will definitely return to this dealership for service. Th The young man who welcomed me and arranged my service was very well mannered and polite! I will definitely return to this dealership for service. Thanks More
by larry.funderburk
Employees Worked With
Josh Brown
