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Ford of Cookeville

Cookeville, TN

4.9
1,270 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,270 reviews

October 04, 2019

Very nice I have a hard time making decisions and they put up with me for hours and let me drive everything until I was sure it was what I wanted More

by Peterbuilt330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Thomsen
Oct 04, 2019 -

Ford of Cookeville responded

Thank you for the review! Our team is not one to pressure anyone into buying a car. We want to make sure you get in the car that you will love getting in every day. Thank you for choosing to come see us at FLOC, we really appreciate it. Please let us know if there is anything we can do for you before your next service visit.

October 01, 2019

Nice xx I love it. Glad we got Will. He knows his job and did it very well he explained the SUV and everything that it does in detail. Nice to work with.👍👍 More

by Mary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Will Ray
Oct 04, 2019 -

Ford of Cookeville responded

Thank you for sharing your feedback with us about your visit Mary! You were in excellent hands with Will, we are glad to hear he provided you with excellent service and made sure your experience with us was a great one! We hope you are loving the 2020 Explorer ST! Please let us know if we can be of any assistance in the near future. Have a great weekend Mary!

October 01, 2019

Had the first oil change & service on my Edge. I was so happy to find out how professional, knowledgeable & friendly they are! Will be back! More

by Sheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root, David Martin
Oct 04, 2019 -

Ford of Cookeville responded

Thank you Sheryl!

September 30, 2019

Great customer service as usual. The service department is very professional and courteous. Casey and Christina are very knowledgeable and helpful. They explain everything that is goi More

by Trucking James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Parrish
Oct 04, 2019 -

Ford of Cookeville responded

Thank you James, our staff really appreciates you leaving us your review. Pleased to hear Casey & Christina provided you with excellent service during your visit. Please let us know if there is anything else we can do for you before your next visit.

September 29, 2019

Perfect I got the exact vehicle I wanted. Will Ray a very knowledgeable and courteous salesman. Thank you so much will and the rest of the Cookville Ford tea More

by Travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Layne Boyce, Will Ray
Oct 04, 2019 -

Ford of Cookeville responded

Travis, thank you very much for taking the time to leave us your review. Glad to hear Will & Layne took great care of you and made your experience a great one! We hope you are loving the new ride, thanks again for choosing to come see us. Welcome to the #FLOCFamily Travis!

September 28, 2019

Got the job done Greg copely was very helpful and got the job done. Had to get my terminal replaced there were no parts in stock but they found a way to get it done. G More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Oct 04, 2019 -

Ford of Cookeville responded

Alex, thank you for providing us with your feedback in regards to your visit. We are very pleased to hear Greg took excellent care of you during your visit. Please don't hesitate to reach out to us if there is anything else our team can do to serve you before your next visit. Thanks again for choosing to service your vehicle with us at FLOC!

September 28, 2019

Christina is great I never have any problems when she takes care of me she’s very prompt and very knowledgeable very courteous I don’t like to deal with anybody in the s More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Ray
Oct 04, 2019 -

Ford of Cookeville responded

Thank you Robert for providing us with your feedback in regards to your visit. We are very pleased to hear Christina always takes excellent care of you during your visit. Please don't hesitate to reach out to us if there is anything else our team can do to serve you before your next visit. Thanks again for choosing to service your vehicle with us at FLOC!

September 28, 2019

Great place to go for service Because of the people. The people make or brake your business. I had just moved to Cookeville and was looking for a Ford dealership to service my car. More

by bls7810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms Root
Oct 04, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review! First off, welcome to Cookeville! We really appreciate you choosing to service your vehicle with us. We are blessed to have a group of very dedicated employees who love what they do, appreciate their co-workers, and love to serve our customers. Please feel free to reach out if there is anything else we can do to serve you before your next visit. Welcome to the #FLOCFamily!

September 27, 2019

Service We own two Ford vehicles and have always had any service work done at the dealership. The people in the service department are friendly and courteous. More

by Lorra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Norman
Sep 27, 2019 -

Ford of Cookeville responded

Thank you for your review Lorra! We are glad to hear our service department always treats you well during your visits. We really appreciate you choosing to service your vehicle with us at FLOC. If there is anything Xavier, or the rest of our staff can do for you before your next visit. Please don't hesitate to reach out.

September 26, 2019

Best dealership that I have ever bought a car from! The highest quality vehicles around and excellent prices with the best motivated staff to care for their customers needs and budgets! Best in Cookevil More

by kdunfee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Sep 27, 2019 -

Ford of Cookeville responded

Thank you for the kind words, you're making us blush! We really appreciate you choosing to come see us at FLOC over every other dealer. Please feel free to reach out if there is anything we can do to help in the near future.

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