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Ford of Cookeville

Cookeville, TN

4.9
1,262 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,262 reviews

March 13, 2019

The best He worked for months to put me in the truck I wanted I recommend him to everyone that is looking for a new car or truck More

by Boatman jr1923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 13, 2019 -

Ford of Cookeville responded

Thanks for the kind review!

March 13, 2019

Service Xavier Norman was timely, professional, kind, helpful - came in for to have my Ford Explorer serviced because the monitoring system for the engine sai More

by somebodysmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Norman
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for sharing your review with us about your recent service visit. Glad to hear Xavier provided you with excellent service. Please let us know if we can do anything for you before your next service visit.

March 13, 2019

Car Coach Deloach! Ethan not only helped us find a car that worked for our family, he also helped us get it at a price we could afford. I would strongly recommend going More

by jbland86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for the kind words! We are happy to hear Ethan provided you with an excellent car buying experience. We hope you're loving the new ride! Welcome to the #FLOCFamily!

March 13, 2019

Mr.Deloach made the experience! The staff all around were very professional, gave great insight and advice, and made sure I was completely satisfied. Mr.Deloach went out of his way t More

by ewillis1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for sharing your review with us! Pleased to hear Ethan made your visit at FLOC a great one. We hope you enjoy the new ride.

March 13, 2019

Racheals review Racheal was responsive from our first contact. She followed through with every request. It’s obvious that she understands how clients want to be treat More

by David
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 14, 2019 -

Ford of Cookeville responded

David, thank you for leaving us your review. Glad to hear Racheal met all your expectations. We appreciate you choosing us at FLOC.

March 13, 2019

Best car buying experience EVER! Rachael was phenomenal from beginning to end. She listened to what I wanted and had the knowledge along with a 'can-do' attitude to get me in my ride. More

by Jbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar, Nick Johnson
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for sharing your experience with us. We love it when our customers tell us it was the best car buying experience they've ever had. We are happy to hear Nick and Racheal provided you with excellent service during your purchase. Please let us know if there is anything else our team can do to serve you. Thanks again for coming to see us at FLOC!

March 13, 2019

Great Experience From start to finish I had a great experience. The customer service was awesome! The salesman was very nice and made sure I was happy with my purchase More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 13, 2019 -

Ford of Cookeville responded

Thanks Anna, we are glad to hear your experience at our dealership was a great one and Ethan took excellent care of you during your purchase.

March 13, 2019

The man!!! No matter what you need he will get you taken care of. Honest , trustworthy , and reliable! Wouldn’t want to ever have to deal with anyone else in th More

by Vroomvroom94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for sharing your review with us! Glad to hear Ethan took excellent care of you during your visit. We hope you enjoy the new ride!

March 13, 2019

Rating Racheal-Tazelaar When I talk to Racheal-Tazelaar about her job Her excitement and zeal come through my phone. She is so proud of her job and her customers. She encour More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 13, 2019 -

Ford of Cookeville responded

Debbie, thank you for the kind words! Racheal is definitely one of our most valuable employees. She truly cares about helping her customers and has a passion for making sure they are always taken care of during and after their purchase. We appreciated you coming to see us at FLOC.

March 13, 2019

Rachel was great!! I bought a new edge and Rachel was excellent. She was accommodating in every way and great to deal with. It was her first new sale and she done great! More

by Cind harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review! Please let us know if there is anything Racheal or the rest of our staff can do for you.

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