Ford of Cookeville - Service Center

Routine service. I drove up to the service bay and was checked In promptly and courteously. Service was done quickly at a reasonable price. Received a complementary e I drove up to the service bay and was checked In promptly and courteously. Service was done quickly at a reasonable price. Received a complementary exterior car wash. More

Brilliant service and amazing staff. I only take my fords to floc. The service team is brilliant and courteous. More than that they explain everything they do and instill confidence in al I only take my fords to floc. The service team is brilliant and courteous. More than that they explain everything they do and instill confidence in all that they do. Then they do a fantastic job. I’ve never had to take a Car back after servicing or work because the work has been done correctly the first time. Even if there’s bad news, And owning any vehicle we all have heard that before, the lunhave built a solution and have explained it well and then executed the plan. If I could give them 10 stars I would. I’ve bought 3 vehicles from them and introduced friends to them. That’s how far my confidence goes. Others may be good. These guys are the best. More

Great Customer Service! Best customer service around. I was in and out in less than an hour. The folks there treat you like family. I bought the car there and drive from C Best customer service around. I was in and out in less than an hour. The folks there treat you like family. I bought the car there and drive from Clarksville to Cookeville to have the vehicle serviced; I make the drive because the folks in Cookeville are that good. More

very courteous as usual and quick They were so busy that it was almost standing room only, but as always you get treated respectfully and they keep you updated on where your vehicle is They were so busy that it was almost standing room only, but as always you get treated respectfully and they keep you updated on where your vehicle is and how much longer your wait will be. More

Top Shelf Service Every time I go to Cookeville Ford, it is the fastest service from arrival to departure. Christina took great care to register my service needs. She a Every time I go to Cookeville Ford, it is the fastest service from arrival to departure. Christina took great care to register my service needs. She always smiles and is as efficient as they come. I’m happy to recommend Cookeville Ford for all things your vehicle needs. More

Oil change in less than an hour, cool Service was provided with no problems in less than an hour. If I had a problem I could write a lot more ,and had seen my salesman (Ron J) but my truck Service was provided with no problems in less than an hour. If I had a problem I could write a lot more ,and had seen my salesman (Ron J) but my truck was already done. More

scheduled maintenence A little more costly than anticipated but the staff's friendliness and customer service is mainly what makes me keep coming back Best I've encountere A little more costly than anticipated but the staff's friendliness and customer service is mainly what makes me keep coming back Best I've encountered More

Recall work This is a great place to buy and service your Ford. Had some recall work on my F150 and Casey Loftis handled everything for me in a short time. Was ex This is a great place to buy and service your Ford. Had some recall work on my F150 and Casey Loftis handled everything for me in a short time. Was expecting to wait for several hours but Casey got my truck in and serviced in about 45 minutes. Thank you for standing behind your products and going the extra mile for your customers. More

Recall work - Christina Root is Exemplary I have to say first and foremost, I will never deal with any other Ford Dealership other than Ford Lincoln of Cookeville. I spoke with Christina Root I have to say first and foremost, I will never deal with any other Ford Dealership other than Ford Lincoln of Cookeville. I spoke with Christina Root and not only did she help me with my situation, but she showed compassion and a caring attitude towards my well being with the issue my vehicle had (steering wheel loose). When I arrived she was most courteous and was super friendly and helpful. This woman needs to be commended! If you ever had service issues she and her teammates will get you taken care of. I cannot begin to describe how thankful and amazed I was with the service I received. I had always had bad experiences with dealership service departments, but this one was out of this world. Thank you Ford Lincoln of Cookeville, and thank you CHRISTINA ROOT! More

Service warranty work Went in to have a speaker/volume issue looked at. They completed a review, found the issue and ordered parts. I returned the next day as scheduled and Went in to have a speaker/volume issue looked at. They completed a review, found the issue and ordered parts. I returned the next day as scheduled and the issue was resolved. More