Ford of Cookeville - Service Center

Happy with service Took my F250 into the Cookeville dealership for a minor leak around the window. Christina immediately addressed my situation & got the vehicle service Took my F250 into the Cookeville dealership for a minor leak around the window. Christina immediately addressed my situation & got the vehicle serviced in record time. Excellent customer service here. More

Fast professional service Great, friendly service provided and I was in and out very quickly. Service tech. was very professional and courteous covering all the information reg Great, friendly service provided and I was in and out very quickly. Service tech. was very professional and courteous covering all the information regarding the service performed on my truck. More

A1 rating. Christina provided friendly and professional service. I would rate her A1! Although we live in Crossville, I prefer the Ford Service Center in Cooke Christina provided friendly and professional service. I would rate her A1! Although we live in Crossville, I prefer the Ford Service Center in Cookeville for all service needs for my vehicle. More

Problems with remote key We had a problem with a key for a 2013 Lincoln MKT. Made an appointment and they said we needed A new key. Without thinking the key would equal a mtg We had a problem with a key for a 2013 Lincoln MKT. Made an appointment and they said we needed A new key. Without thinking the key would equal a mtg payment we said ok. The cost was $331.23! Needless to say we were amazed that a key could cost that much. I think that is just crazy that anyone could charge that much for a key replacement. We talked to the manager and he stated that was the cost. More

A very responsive staff who does their best to accomodate the customer. Karen went above and beyond to work in my vehicle within one day. the customer. Karen went above and beyond to work in my vehicle within one day. More

This was my first time coming to this dealer ship. Karen was very friendly and helpful. The work on my car was done in a timely manner In the future any work that I need done it will be done at this dealer was very friendly and helpful. The work on my car was done in a timely manner In the future any work that I need done it will be done at this dealer ship More

I brought in my 2012 Ford Fusion for an oil change. The service personal were friendly and promptly directly me to the waiting room for a great cup of coffee. The passenger seat needed adjustment, tires w service personal were friendly and promptly directly me to the waiting room for a great cup of coffee. The passenger seat needed adjustment, tires were rotated and the car was washed. At all times the service personal were professional and efficient. While waiting I had the opportunity to chat with the receptionist (?) in the showroom. Friendly and helpful. Waiting room, showroom and restroom all immaculate. The best dealer in all of my experience! More

I had to take my Lincoln in for service, and the service manager himself helped me with my concerns. He was very knowledgeable which was a big change from when I had taken my vehicle in previous visits. Whe manager himself helped me with my concerns. He was very knowledgeable which was a big change from when I had taken my vehicle in previous visits. When I picked my car up, I dealt with a gentlemen named Michael, and my car had been washed also. Great service and will recommend to everyone. More