Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
381 Reviews of Ford of Cookeville - Service Center
Sort by
February 28, 2020
Service Very pleased with the excellent care and service! Doug Phillips kept us well informed while our car was being serviced. We appreciate all the frien Very pleased with the excellent care and service! Doug Phillips kept us well informed while our car was being serviced. We appreciate all the friendly employees who work at Ford Lincoln of Cookeville. More
by truckfan1954
Employees Worked With
Doug Phillips
February 28, 2020
came in with my F150 for oil change, Christina always has a smile on her face and is very friendly! Always explains everything and is very thorough. She needs a raise! has a smile on her face and is very friendly! Always explains everything and is very thorough. She needs a raise! More
by Grammie
Employees Worked With
Christina Root
February 25, 2020
Just as planned Came in for my 5000 mile oil change and checkup. IN and OUT under an hour. Xavier was great. There were five to seven cars in front of me. He sai Came in for my 5000 mile oil change and checkup. IN and OUT under an hour. Xavier was great. There were five to seven cars in front of me. He said it would be about an hour. He was right on. I said I was going to Waffle House for breakfast . He offered to get me a ride over. Great Service. More
by mkz
Employees Worked With
Xavier Norman
February 25, 2020
Fast efficient service and friendly service staff that try to be helpful and answered all my questions. I keep coming back as I know I can depend on quality work. try to be helpful and answered all my questions. I keep coming back as I know I can depend on quality work. More
by smilingbird
February 20, 2020
Always Reliable We take our Ford and other vehicles to Ford Lincoln of Cookeville for service. We know we will always get fair treatment and reliable service! We take our Ford and other vehicles to Ford Lincoln of Cookeville for service. We know we will always get fair treatment and reliable service! More
by kfrost
Employees Worked With
Christina Root
February 19, 2020
Service advisor was excellent and very courteous and professional. All service performed was explained in detail prior and after completion. I am very pleased with service. professional. All service performed was explained in detail prior and after completion. I am very pleased with service. More
by Satisfied Customer
Employees Worked With
Greg Copley
February 19, 2020
This is a very friendly Dealership,the people are so nice and polite and it’s a very fine place to do your car business. Thank you poncho Martin for for being so friendly to us on or latest visit. and polite and it’s a very fine place to do your car business. Thank you poncho Martin for for being so friendly to us on or latest visit. More
by Cterry
Employees Worked With
David Martin
February 15, 2020
Service advisor was excellent and very courteous and professional. Explained everything being done and have comprehensive review after all work was completed. Very satisfied with this. professional. Explained everything being done and have comprehensive review after all work was completed. Very satisfied with this. More
by Jraleigh
Employees Worked With
Xavier
February 13, 2020
Great Assistant Was thrilled with the service Xavier gave me. It was refreshing to have someone as nice as him. I didnt feel as though i was just a number with him. Was thrilled with the service Xavier gave me. It was refreshing to have someone as nice as him. I didnt feel as though i was just a number with him. More
by jomaynard
Employees Worked With
Xavier
