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382 Reviews of Ford of Cookeville - Service Center
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February 13, 2020
Great Assistant Was thrilled with the service Xavier gave me. It was refreshing to have someone as nice as him. I didnt feel as though i was just a number with him. Was thrilled with the service Xavier gave me. It was refreshing to have someone as nice as him. I didnt feel as though i was just a number with him. More
by jomaynard
Employees Worked With
Xavier
February 12, 2020
Fast and effcient service We were able to have our vehicle serviced in a very efficient manner with a minimum wait, even without an appointment. Way to go, I am impressed. We were able to have our vehicle serviced in a very efficient manner with a minimum wait, even without an appointment. Way to go, I am impressed. More
by Pat & Dick
Employees Worked With
Casey Loftis
February 06, 2020
Service was easy to schedule and was provided professionally Casey checked my car in when I arrived and he had the recall fixed promptly. When the fix was completed Casey explained what was done to fix the reca Casey checked my car in when I arrived and he had the recall fixed promptly. When the fix was completed Casey explained what was done to fix the recall. More
by hdhorn
Employees Worked With
Casey Loftis
January 27, 2020
Excellent Customer Service. Go above the standard to ensure the customer understands what is occurring with your vehicle. No assumptions on what they discovered while servicing / repairing your vehicle. ensure the customer understands what is occurring with your vehicle. No assumptions on what they discovered while servicing / repairing your vehicle. We are contacted by our Service Agent but the discovery was identified by the Technician. This communication is the focus of good leadership. If you have a desire to be treated with professionalism that is what you will receive here. You want be just a number to them. More
by Granite Industries
Employees Worked With
Casey - Service Rep
January 24, 2020
Great place for service! Again had a great visit and service. Very friendly and efficient staff. I got in and out in a very short time and was treated quite well. I have re Again had a great visit and service. Very friendly and efficient staff. I got in and out in a very short time and was treated quite well. I have recommended this dealership more than once and will again. Very pleased!!! More
by Mel321
Employees Worked With
Greg Copley this visit.
January 23, 2020
Always bring my car here for service. Drove right into service bay and was met by service rep. Service was quick but thorough. Waiting area clean along with restrooms. Good coffee. Than Drove right into service bay and was met by service rep. Service was quick but thorough. Waiting area clean along with restrooms. Good coffee. Thanks. More
by carolcox
Employees Worked With
Loftis, Casey
January 22, 2020
Employees are very courteous and very friendly. They explain everything so I can understand and make a good decision on the service I need. They also have a comfortable waiting area. explain everything so I can understand and make a good decision on the service I need. They also have a comfortable waiting area. More
by Margaret
Employees Worked With
Xavier Norman
January 21, 2020
Ford F-150 Service Always bring my truck in and have Xavier take care of things what is needed he makes sure that things are up to date and NO sales pressure he is up an Always bring my truck in and have Xavier take care of things what is needed he makes sure that things are up to date and NO sales pressure he is up and honest and yes always has a big smile on his face. More
by pbskateso
Employees Worked With
Xavier
January 21, 2020
Incredible Service! Perfect! The FLOC team was outstanding once again. Could not have asked for a better experience! Christina, Geoff, and Doug P made this so easy! I won't be go The FLOC team was outstanding once again. Could not have asked for a better experience! Christina, Geoff, and Doug P made this so easy! I won't be going anywhere else, ever! More
by Zach B
