Back

Ford of Cookeville - Service Center

Cookeville, TN

4.3
382 Reviews

382 Reviews of Ford of Cookeville - Service Center

Sort by
February 13, 2020

Great Assistant Was thrilled with the service Xavier gave me. It was refreshing to have someone as nice as him. I didnt feel as though i was just a number with him. More

by jomaynard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier
Feb 14, 2020 -

Ford of Cookeville responded

Jo, thank you for your review. You were in great hands with Xavier, we are thrilled to hear he made sure your experience with us was a great one. Please feel free to reach out if there is anything we can do for you before your next service visit.

February 12, 2020

Fast and effcient service We were able to have our vehicle serviced in a very efficient manner with a minimum wait, even without an appointment. Way to go, I am impressed. More

by Pat & Dick
Customer Service
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Feb 14, 2020 -

Ford of Cookeville responded

Pat & Dick, thank you for sharing your experience with us. These are the reviews we love to read from our customers! Glad to hear Casey took great care of you during your visit. Look forward to serving you again in the future!

February 06, 2020

Service was easy to schedule and was provided professionally Casey checked my car in when I arrived and he had the recall fixed promptly. When the fix was completed Casey explained what was done to fix the reca More

by hdhorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Feb 10, 2020 -

Ford of Cookeville responded

Thank you for leaving us your review! We are glad to hear Casey took great care of you during your visit to get your recall fixed. Please let us know if there is anything else we can do for you before your next visit.

January 29, 2020

Was in for service on my new escape there was a recall that needed to be addressed Billy Hummel was very nice and my suv is fixed thank you More

by Lanmartin1
Recommend Dealer
Yes
Employees Worked With
Will Ray
Jan 31, 2020 -

Ford of Cookeville responded

Thank you for leaving us your review! We are glad to hear Billy took care of your recall and made sure your experience with our dealership was a great one. Please let us know if there is anything our team can do for you before your next visit.

January 27, 2020

Excellent Customer Service. Go above the standard to ensure the customer understands what is occurring with your vehicle. No assumptions on what they discovered while servicing / repairing your vehicle. More

by Granite Industries
Recommend Dealer
Yes
Employees Worked With
Casey - Service Rep
Jan 31, 2020 -

Ford of Cookeville responded

Thanks for sharing your experience with us! We are pleased to hear Casey and our service team took great care of you and your vehicle during your visit. We want to thank you again for continuing to service your vehicle with us at FLOC. If there is anything else we can do for you before your next visit, please reach out to us at anytime.

January 24, 2020

Great place for service! Again had a great visit and service. Very friendly and efficient staff. I got in and out in a very short time and was treated quite well. I have re More

by Mel321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Copley this visit.
Jan 31, 2020 -

Ford of Cookeville responded

Thanks Mel! Glad to hear Greg and our service department took great care of you and your vehicle during your visit.

January 23, 2020

Always bring my car here for service. Drove right into service bay and was met by service rep. Service was quick but thorough. Waiting area clean along with restrooms. Good coffee. Than More

by carolcox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loftis, Casey
January 22, 2020

Employees are very courteous and very friendly. They explain everything so I can understand and make a good decision on the service I need. They also have a comfortable waiting area. More

by Margaret
Recommend Dealer
Yes
Employees Worked With
Xavier Norman
January 21, 2020

Ford F-150 Service Always bring my truck in and have Xavier take care of things what is needed he makes sure that things are up to date and NO sales pressure he is up an More

by pbskateso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier
January 21, 2020

Incredible Service! Perfect! The FLOC team was outstanding once again. Could not have asked for a better experience! Christina, Geoff, and Doug P made this so easy! I won't be go More

by Zach B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Root, Doug Phillips, Ethan Deloach
Jan 22, 2020 -

Ford of Cookeville responded

Thank you Zach! We really appreciate you taking the time to leave us your review. Glad to hear Christina, Geoff, & Doug made sure your experience was a great one. Please don't hesitate to reach out if there is anything else our team can do to serve you before your next visit.

...
8
...