Ford of Franklin - Service Center

Outrageously overpriced Took my 2005 F-150 in for service. I advised the service agent that I had a misfire on cylinder number 3. As I expected, a few hours later, I was advi Took my 2005 F-150 in for service. I advised the service agent that I had a misfire on cylinder number 3. As I expected, a few hours later, I was advised to change all 8 coil packs, replace all the plugs and change the fuel filter. I was told that it would cost nearly $2300. First why would I change all 8 coil packs when, lord forbid, I might total the truck weeks later and that money would have been a total waste. I ask the agent if we could just change the coil pack that was bad and that was still going to be over $900. I shopped around and found a local shop "Bobs Auto Repair" to change the bad coil, install all new plugs and replace the fuel filter for $560. My truck is running perfect once again. I have and always will be a loyal Ford owner. However Ford has always disappointed me with thier outrageous prices on service, parts and new vehicles. If you need your vehicle serviced save yourself a lot of money by helping the little guys make a living too. Trust me there is mechanics out there that know just as much as dealership mechanics and they are much cheaper. More

Emergency Service needed while traveling. After having some issues with my 2010 Ford Flex while returning to MI from Florida. On Monday morning I was near Franklin TN. where I booked a room fo After having some issues with my 2010 Ford Flex while returning to MI from Florida. On Monday morning I was near Franklin TN. where I booked a room for the night and the next morning while looking on line for the nearest Ford dealer to me I found your dealership. I then noticed I could reserve a spot for service on line as well. So I signed up for a 7:15 AM time slot and then called to see if this was going to work because I had to stay with the car. The lady who answered the call said bring it in and we will do what ever we can. In al title over an hour they had the problem diagnosed and informed me they could have it running as good as new in another 1 1/2 hours. I said do it. In about an hour I was informed the job was done. That was the fastest service I have ever received from any ford dealership I have ever gone to. I cannot thank you enough for the speedy job in getting my car back on the road. We also were very impressed with the city of Franklin and will plan a trip there in the near future. And Yes I have told everyone about your dealership. I had worked at Ford Motor Co. for 30 years in Powertain development and was one of the engineers that developed the first all the way through the PTEC controllers that Ford has used since they got rid of the points and condenser ignition systems. Chuck Cardinale More

I got a we-owe for fixing my headlights when I bought my car. I did have to come in twice but both times I was greeted quickly, taken care efficiently and thoroughly enjoyed my visit. I don't know how reaso car. I did have to come in twice but both times I was greeted quickly, taken care efficiently and thoroughly enjoyed my visit. I don't know how reasonable the prices are as I didn't have to pay for these visits. More

I was so upset that I had an accident in my car because I had only 4000 miles on it and just had purchased it new about 5 months ago. Thru Hyundai, I was so blesssed because they use Ford Collision in Fra I had only 4000 miles on it and just had purchased it new about 5 months ago. Thru Hyundai, I was so blesssed because they use Ford Collision in Franklin, Tn , for my car repairs. Over the few weeks both Krista and Mike made what I thought would be a horrible experience a very comforting, caring, reassuring and BLESSED experience. Every phone conversation, every question, just the whole experience ended as though they were family. They were absolutley AWESOME and please make sure that someone reconizes this even if it is a few words spoken to them ! Thank you, Faith Aiken More

I have an obvious issue with my F150. Coolant is streaming out of hole in a coolant tube on the intake manifold. Service lane person at Ford Lincoln of Franklin wanted $100 to provide repair quote. streaming out of hole in a coolant tube on the intake manifold. Service lane person at Ford Lincoln of Franklin wanted $100 to provide repair quote. This is a shameful business practice to charge for quotes when no diagnostic services are required. More

Michael and Britney in the collision Dept. were great front to back through the whole service experience. I can't be more happy with the results and the way my truck looks!! Great job Guys!! Go Ford. front to back through the whole service experience. I can't be more happy with the results and the way my truck looks!! Great job Guys!! Go Ford. More

Dealership is all about sales numbers and could careless about service after the sale. They say one thing and do another. They give you the impression that they are a hometown dealership with a family feel about service after the sale. They say one thing and do another. They give you the impression that they are a hometown dealership with a family feel - just an act! Nothing but a big corporation! More