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Ford of Galesburg
Galesburg, IL
902 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service.
From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 902 reviews
May 09, 2025
I bought a 2014 Jeep in November and you have not figured out why my tire sensor keeps not working correctly and now I just spent $1100 on a complete front brake job which my mechanic said this problem had t out why my tire sensor keeps not working correctly and now I just spent $1100 on a complete front brake job which my mechanic said this problem had to be going on when I bought the Jeep because of how bad the rotors and pads looked. As far as I am concerned you will never get business from my family again and I fully intend to share my story in every public way that I can More
by timsmith_81
Verified Customer
May 09, 2025
Great customers service truck runs better, great job all around Will continue to use the dealership for service and repairs around Will continue to use the dealership for service and repairs More
by doogi
May 06, 2025
I was treated with courtesy and the vehicle was complete in a timely manner. Ms Brackett was very helpful! in a timely manner. Ms Brackett was very helpful! More
by Jhirst
May 03, 2025
Tom and his did another fantastic job again as they have several times before. I have been bringing my car to Tom for several years once or twice a year to get waxed. THANK YOU,TOM AND CREW. YOU several times before. I have been bringing my car to Tom for several years once or twice a year to get waxed. THANK YOU,TOM AND CREW. YOU More
by Hevy
Employees Worked With
TOM SMITH
May 01, 2025
They are very easy to work with and appreciate that they puck up my car and deliver it back for services. puck up my car and deliver it back for services. More
by PBERGREN
Employees Worked With
April 30, 2025
We were passing through the area this week when my engine light came on. I called Ford of Galesburg and spoke to Haley in service. She said to bring the vehicle in, and they would get right on it. Haley w light came on. I called Ford of Galesburg and spoke to Haley in service. She said to bring the vehicle in, and they would get right on it. Haley was outstanding for getting me in as quickly as she did. They cleared the error code for an emissions component and said to continue on our trip home which was another hour away. Haley was extremely professional, pleasant and helpful. She is the definition of OUTSTANDING customer service! Thank you, Haley and the service department, at Galesburg Ford. More
by rogerp
April 28, 2025
Very nice and great service. Clean and very professional. I only wish I would have been asked which type of oil I wanted Clean and very professional. I only wish I would have been asked which type of oil I wanted More
by Shawn
April 25, 2025
The staff have been polite and friendly. The service department has been excellent and follow up and make sure you are satisfied. The service department has been excellent and follow up and make sure you are satisfied. More
by Spike1942
April 24, 2025
They are great at contacting me when I need service or there is a recall. Everyone always seems friendly and capable. Even though they're always busy they get me on my way quickly. there is a recall. Everyone always seems friendly and capable. Even though they're always busy they get me on my way quickly. More
by MICHAEL.STGEORGE
Employees Worked With
Mckenzie
