Ford of Galesburg

The service advisor was helpful and kept me informed throughout the 3 times I was in for service on our vehicles over the last 3 weeks. We plan to return for service in the future should we be in the ar throughout the 3 times I was in for service on our vehicles over the last 3 weeks. We plan to return for service in the future should we be in the area when we need it. However, I do have two complaints. Neither are absolutely deal breakers, but they were inconvenient. 1) The oil life percentage wasn't reset on my Ranger when the oil change was completed. I had to do it myself. I've never had a service tech not do it. When I brought in my F350 2 weeks later, it was done, so I'm assuming it was a simple oversight. 2) They weren't prepared for the oil change for my F350. I scheduled 12 days in advance. An hour into the oil change, I was informed they were a quart short on oil and had to order some from another dealership. That added an hour to the oil change. I had paid for a sitter for my child so I could get the oil changed without corraling a 2 year old in a non-toddler friendly waiting room, so I ended up having to pay the sitter extra because of the dealership's lack of being prepared. I was not compensated by the dealership for the inconvenience. $311 later (for just that oil change), I had to spend even more money because of their lack of being prepared. 12 days should be plenty of warning to make sure you have enough oil. More

I was very happy with service at the Galesburg location. The lady who waited on me was friendly, and helpful. I was greeted by 2 other employees, also. The service was done within an hour, which I though The lady who waited on me was friendly, and helpful. I was greeted by 2 other employees, also. The service was done within an hour, which I thought was great, as there were several cars to be serviced . Thank you! More

Everyone was very helpful and in no way pushy towards a certain vehicle. Best dealership experience I’ve ever had. certain vehicle. Best dealership experience I’ve ever had. More

Was very prompt. Learned they will pick up car to be service great service and not ve waiting room Learned they will pick up car to be service great service and not ve waiting room More

Service was very good Price was very good I will be coming back Thank you coming back Thank you More

Everyone was very friendly and professional. Not only changed oil but checked other system and tires. Not only changed oil but checked other system and tires. More

A pleasure to work and great service. I will buy out next vehicle from them I will buy out next vehicle from them More

Vehicle was not fixed at all. Still charged for repair. Tried to explain what we were told was wrong, didn't listen at all. Still charged for repair. Tried to explain what we were told was wrong, didn't listen at all. More

Fast service getting an oil change, the desk lady at check in was really nice and sweet. Did let me know I’m leaking oil out my oil pan but that’s okay I’ll get that repaired in the future. check in was really nice and sweet. Did let me know I’m leaking oil out my oil pan but that’s okay I’ll get that repaired in the future. More

I brought my vehicle in and asked for them to change my oil. They originally said no time but then Lindsay got me in right then. I would recommend to anyone to get their car serviced there oil. They originally said no time but then Lindsay got me in right then. I would recommend to anyone to get their car serviced there More