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Ford of Galesburg - Service Center

Galesburg, IL

4.5
632 Reviews
Call Service Center (309) 381-1095

632 Reviews of Ford of Galesburg - Service Center

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March 20, 2022

They have had my car since October 2021 I went in for a battery they told me my tcm was bad for motor company sent one they said it was defective they sent another one then it was another problem, then ano More

by Bjcarney06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodvold, Mike Ruark
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Mar 20, 2022 -

Bjcarney06 responded

I want my car back in the same condition that you received it!

March 20, 2022

My truck is still not fixed and leaking antifreeze and my wipers still are not working correctly. More

by ADAMWOODSIDE81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodvold, Chae Bern
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March 20, 2022

Bad Management very slow at a lot thing there and terrible service not the place too go!! More

by Kevin smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Stull, Gary Vail Sr., Stephanie Sloan, David Rodvold, Mike Ruark, Chae Bern
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March 10, 2022

Did not listen to the problem I was having and failed to fix anything but still charged $152. I would rate this as very poor service! More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know names
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March 10, 2022

My appointment last week was right on schedule, everyone was very friendly and efficient. I had the Works and was very pleased with the service. More

by edawjn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark
Report | Print
Mar 10, 2022 -

Ford of Galesburg responded

Thank you so glad that your experience was friendly and efficient!! We look forward to helping you with all of your automotive needs now and in the future.

March 08, 2022

They are friendly,get things done quickly,always go over the finding with you. Thanks bi More

by BOCKSHS07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Evans BH, David Rodvold
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March 07, 2022

Quick service, friendly service writer. Nice clean waiting area. Reasonably priced and the total was below estimate. Parts department personnel friendly and knowledgeable. More

by truckerdave505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't catch service writer's name.
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March 06, 2022

Problem not solved. End of story. Multiple attempts at this, no luck. They said they took it for a drive. Not so sure. More

by notfourever
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Stacey
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Mar 09, 2022 -

notfourever responded

I need to update my response. After hearing from Mike in the service department, I would like to lower my rating. He was very rude, unprofessional and uncaring. Did not seem to take my concerns to heart or my safety Thanks, Brian Tucker

Mar 09, 2022 -

notfourever responded

I would also like to add that Mike from the service department hung up on me before our conversation was over. I find that very disturbing and disrespectful. I hope this doesn’t happen to anyone else. Thanks, Brian Tucker

March 04, 2022

I’m service oriented and what I got there showed the same value they put on my repair and I will go back as needed! Trust is important in life and a auto repair is an area that demands it! More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark
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March 03, 2022

Good service, timely completion would recommend friends and family members to purchase a vehicle here More

by LARRYANDVERLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
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