Ford of Kendall - Service Center

Ralph, my service advisor was very courteous, knowledgeable, and expedient. I was able to get service was completed without an appointment, and the same day. knowledgeable, and expedient. I was able to get service was completed without an appointment, and the same day. More

Daniel was a super person, very friendly, I was serviced in a very timely manner. much appreciated, thank you Daniel. in a very timely manner. much appreciated, thank you Daniel. More

The ASM who was helping me out, Rob, was very attentive when I dropped my truck off, and responded in a timely manner whenever I had a question about the progress of my repairs. when I dropped my truck off, and responded in a timely manner whenever I had a question about the progress of my repairs. More

Everything went smoothly. Employees were friendly and the service was better than I expected. Very happy Employees were friendly and the service was better than I expected. Very happy More

I was a former customer of Gus Muchado Ford. I was not pleased with service back then. I recently came back with my wife's Bronco and they treated me very well. I felt like they cared about maki I was not pleased with service back then. I recently came back with my wife's Bronco and they treated me very well. I felt like they cared about making my experience right. This is now my second visit and I have had a great experience. Rob was great. He explained everything to me and took his time to answer my questions. I was offered a complementary ride home, which really helped me out! I have to say, the service is much more organized and has improved since Gus Muchado was the owner. Glad that they have made changes to the system and have implemented new service perks. I'd really love it if they offered a complementary car wash, but I am totally okay if they can't. I will be back to get my next service in 5k miles. More

Knowledgeable with the process of the credit card and informative with the process of it and the service provided informative with the process of it and the service provided More

There is no sense of customer service at the dealership. I have had to bring the New truck in twice now for the same issue and unfortunately each time I am without a vehicle several days until a rental is a I have had to bring the New truck in twice now for the same issue and unfortunately each time I am without a vehicle several days until a rental is assigned. When the vehicle was ready it took over 1 hr. to find. I walked in the window are by the service representatives and waited 38 minutes for someone to say hello. Seven specialist by their desk on computers and no one to acknowledge a customer. Not acceptable. Truck seems to be working ok, but no one could explain why the same battery module has now gone bad twice. This is a new vehicle. More

I got the best service at Ford of Kendall! They checked everything out on my car. I am an older person who depends on my automobile. It is the way I maintain my independence. Everyone is p They checked everything out on my car. I am an older person who depends on my automobile. It is the way I maintain my independence. Everyone is pleasant and attentive to my needs. I have had Ralph Mendoza as my service advisor for many years. He has attended to my every need. More

Not comparable to the services provided in the past , at this time it’snot good this time it’snot good More