Ford of Kirkland

Took my 2014 Ford Edge in for a sunroof repair. Not until after $250 of labor was spent did I find out Ford won’t replace just broken parts. The dealer should have told me upfront about this poli Not until after $250 of labor was spent did I find out Ford won’t replace just broken parts. The dealer should have told me upfront about this policy instead of charging me $250 to do nothing. I would not have approved the labor if I had known that only full replacement was the option that would cost $8k. The service guy also couldn’t tell me what was wrong with my sunroof even after have a technician look at it. What he did tell me was not correct. On top of this the dealer had lost my previous work done at the dealer. I am never returning to Ford of Kirkland. More

Outstanding service from my man ryan. he was very helpful and very knowledgeable about what my vechile needed he was very helpful and very knowledgeable about what my vechile needed More

Very good service center and excellent amenities like tables for people to work at and good coffee tables for people to work at and good coffee More

Courteous people, offered a ride to and from dealership, when work was taking longer than expected offered to stay late and get it done that day. when work was taking longer than expected offered to stay late and get it done that day. More

I recently purchased my F-150 Raptor used from Ford of Kirkland, and this was my first maintenance service since purchasing the truck. I live closer to the Lynnwood Ford dealership, but I specifically cho Kirkland, and this was my first maintenance service since purchasing the truck. I live closer to the Lynnwood Ford dealership, but I specifically chose to return to Ford of Kirkland because I bought the Raptor from them and wanted to continue having it serviced there. Since this was my first service and I wanted to start fresh with the maintenance, I decided to have the 30K service performed and have all the fluids changed. I figured having everything done at the dealership where I purchased the truck would give me peace of mind. The total came to $1,746.34 out the door, including $1,100 in labor. The entire service took about three hours, yet I was charged $1,100 in labor. I understand dealerships may use flat-rate/book labor rather than billing strictly by the hour, but that’s still a significant labor charge for a service completed in just three hours. Unfortunately, there were also some quality-control issues afterward. About 30–40 minutes after, I received a text saying the technician had found skid-plate bolts still sitting on his toolbox and that I needed to come back so they could be installed. When I called back, I was told that the technician had put one bolt on to hold the skid plate in place and then went to lunch. I completely understand that technicians are entitled to take their lunch break. What concerned me was the situation itself. It raises questions about whether the technician was interrupted in the middle of the service and forgot to finish the reassembly, or whether the service was essentially finished, one bolt was installed to hold the skid plate in place, and the remaining three bolts simply weren’t installed before he left. Either way, the truck was initially returned to me without all of the skid-plate hardware properly installed. I was understandably frustrated and explained that returning to the dealership would mean another hour of my day, plus additional gas and time, to correct a mistake that wasn’t mine. It wasn’t until after that conversation that they offered to send someone out to me to take care of it. I also noticed that the oil-life/service monitor had not been reset after the oil change. Because of the skid-plate issue and the missed oil-monitor reset, I felt uncomfortable simply assuming everything had been completed correctly and ended up checking the oil level myself. This was my first maintenance experience with Ford of Kirkland after purchasing the Raptor from them, and unfortunately it did not give me the peace of mind I was looking for. I chose them over the dealership closer to my home because I had purchased the truck there and wanted to continue doing business with them. Mistakes happen, and I’m not criticizing anyone for taking their lunch. My concern is the lack of final quality control before the truck was returned to me. When a customer pays nearly $1,750, including $1,100 in labor, I expect the vehicle to be properly reassembled and the basic service procedures to be completed correctly the first time. I hope Ford of Kirkland takes this feedback seriously, because I would have liked to continue using the dealership where I purchased my truck for future maintenance. More

I worked with Connor to get the recall on my car taken care of and had a great experience. care of and had a great experience. More

Excellent service answered all my questions respectful his name Joey thank you for your servíse his name Joey thank you for your servíse More

The service was professional and convenient. We are very pleased. Or vehicle was returned on time as promised. We are very pleased. Or vehicle was returned on time as promised. More

Very clear and the need to communication before and after the services. Jason is very professional. the services. Jason is very professional. More

Courteous and quick and price was exactly as quoted. Even had things that were on extended warranty and service handled everything. 2thumbs up! Even had things that were on extended warranty and service handled everything. 2thumbs up! More