Ford of Kirkland

Finished the work promptly. No surprises or unexpected problems or glitches. I got I was expecting … thx … No surprises or unexpected problems or glitches. I got I was expecting … thx … More

I was welcomed immediately by Troy when I arrived to drop my car off...originally I was going to leave the car but had a scheduling conflict a d asked if I might wait for the car. BTW, it was a Tuesday after my car off...originally I was going to leave the car but had a scheduling conflict a d asked if I might wait for the car. BTW, it was a Tuesday after a holiday and it was packed with cars needing to be serviced. I figured I was in for quite a wait but was prepared. I was so pleasantly surprised that I got a call from Troy within 45 minutes of my arrival letting me know I was ready to go! Thank you Troy for the amazing service, appreciate you and your team! More

We were very happy with the knowledgeable professional individuals who assisted us in purchasing the vehicle. Edjar and the sales manager were very helpful. Finance was clear and efficiently handled. We individuals who assisted us in purchasing the vehicle. Edjar and the sales manager were very helpful. Finance was clear and efficiently handled. We were able to drive the car home the same day. Thank you so much. More

Ford Of Kirkland kept my vehicle for a solid two days in order to do a recall repair. As it turns out it took them a full day to get to doing the inspection to determine whether it even needed repair, and t order to do a recall repair. As it turns out it took them a full day to get to doing the inspection to determine whether it even needed repair, and then they said that it did need repair and that they would have to keep it overnight. At the end of the second day, I called to find out if it was ready and found that they hadn’t been an inspection and that my vehicle wasn’t even in need of this repair. So my vehicle stated the dealership for two days and literally nothing was done. The technician responsible for the inspection was Shane Robinson. Resolution: Service manager responded and offered offered my next service free in compensation for my time. More

Troy was great, very prompt service very communicative. Definitely will go back to ford of kirkland Definitely will go back to ford of kirkland More

The Kirkland Sales team has continued to follow up to assure we are well taken care of. The exceptional service is greatly appreciated. assure we are well taken care of. The exceptional service is greatly appreciated. More

I loved it, really good service quality work and the attendance person was nice and polite thank you to all the team members. attendance person was nice and polite thank you to all the team members. More

They were super helpful, and prompt in getting me in and out of the shop out of the shop More

Worst ford dealer I’ve been to in Western Washington. Service Advisors are pretty incompetent and lack communication skills. Kind of makes you think who’s running the show in the service department if al Service Advisors are pretty incompetent and lack communication skills. Kind of makes you think who’s running the show in the service department if all the advisors sit around avoiding contacting customers with issues regarding service orders coming in. Service manager probably sits in his office counting the minutes till he gets to clock out everyday instead of making his team do any work. More

It was very professional and welcoming experience. I felt I was given the most help possible to get into a vehicle. Todd, Roman and Bill where great. Would recommend to overs as an option for future c I felt I was given the most help possible to get into a vehicle. Todd, Roman and Bill where great. Would recommend to overs as an option for future car needs. More