Ford of Kirkland

Wonderful Keith Jefferies was AMAZING ! I would recommend making this dealership to anyone in search of a car. "Hammer" you rock too!! The staff was really frie Keith Jefferies was AMAZING ! I would recommend making this dealership to anyone in search of a car. "Hammer" you rock too!! The staff was really friendly and informative . More

Todd was awesome! Todd was amazing. I went in with a strict budget for a used car and he made it happen! Thank you all so much yay! Todd was amazing. I went in with a strict budget for a used car and he made it happen! Thank you all so much yay! More

Smooth and easy We had to get another vehicle, going back to Ford of Kirkland was the only choice because of their spectacular personable service. Even though we We had to get another vehicle, going back to Ford of Kirkland was the only choice because of their spectacular personable service. Even though we didn’t get to take the car home, Rodney made sure we were informed throughout the time it took to make the vehicle ready for us. Since we have bought multiple vehicles from Rodney, we trusted him and he delivered! We highly recommend Rodney and the crew at the Ford of Kirkland for all of your automotive needs.. More

Jon Sweigert did what google couldn't. I was not pleased with the hill assist my new 2018 mustang gt. I couldn't find anywhere how to disable it. I googled and there were no step by step i I was not pleased with the hill assist my new 2018 mustang gt. I couldn't find anywhere how to disable it. I googled and there were no step by step instructions. I called the ford customer service and they couldn't figure it out either. They said they would research it can get back to me tomorrow. Well the dealer I purchased from was on my way home so I decided to stop by to see if anyone could help me. Jon Sweigert said he wasn't sure how to do it, but he would figure it out. Once we sat in my car he figured it out extremely fast! I was thrilled. From now on if I have any questions about anything i'm not checking google....i'm calling Jon! Vass sold me the car at an incredible deal! Couldn't be happier!! Rob More

Rodney zins is the man! I bought a 2018 Escape from Rodney zins. It was an sel model with leather and a sunroof. Seems like a well built vehicle; built ford tough! He made it I bought a 2018 Escape from Rodney zins. It was an sel model with leather and a sunroof. Seems like a well built vehicle; built ford tough! He made it fun and addressed all my concerns. More

Ford Service Great service. Short wait and delivered as promised. just recently located here and am impressed with the dealership overall and the large inventory. Great service. Short wait and delivered as promised. just recently located here and am impressed with the dealership overall and the large inventory. Service department waiting area very agreeable. More

Harassment with promotional offers Ford of Kirkland is harassing me with promotional offers inviting me to bring my car to service appointments even though the dealership has formally r Ford of Kirkland is harassing me with promotional offers inviting me to bring my car to service appointments even though the dealership has formally refused to treat me as their customer after damaging my vehicle during the last service and failing to admit any responsibility for the damage. These solicitation offers are written in a humiliating tone by referring to my name in the humiliating context such as "We've missed you!". By sending these promotional offers, Ford of Kirkland is demonstrating that even after refusal to provide services to me, the business continues sharing, selling, using or otherwise taking advantage of and extracting commercial value from my personal information without my consent. The unauthorized use of personal information is unethical and illegal trade practice. The evidence of misuse of my personal information further proves that Ford of Kirkland is acting illegally. Having brought this issue to the attention of BBB and other local authorities, the response from the management of Ford of Kirkland was in line with previous lies and defamation that came from them last year when they were asked to compensate for damages caused by their technician. They basically attempted to cover up the whole story by telling BBB that they don’t have any records of service refusal, despite the whole incident being fully documented including police case number. So, nothing really changed with their attitude. Liars will always be liars. More

Barry McClenny is a typical used car salesman If you look up the definition of "Used Car Salesman" in the dictionary...I guarantee it'll have a picture of Barry beside it. This guy is the worst... If you look up the definition of "Used Car Salesman" in the dictionary...I guarantee it'll have a picture of Barry beside it. This guy is the worst....pulls all of the shady crap (let me talk to my manager, uh....the advertised price isn't the price we're actually selling it for, etc). Gave me the run-around for about 1/2-hour before I left...then calls/emails me non-stop afterwards. Don't give Barry your contact info...he's a grade-A tool. More

Hard work paid off My boyfriend and I came in to look at new/used trucks. Ray and Scott worked tirelessly to find the right fit for him and to get him financed. These g My boyfriend and I came in to look at new/used trucks. Ray and Scott worked tirelessly to find the right fit for him and to get him financed. These guys are great! Years of experience between them and it shows in their work ethic. I know it was a tough job but you both were great! Thank you very much for all you did. It's greatly appreciated and my boyfriend loves his truck. Thank you! Shannon & Clay More

Good Car Buying Experience followed by TERRIBLE CUSTOMER SER I had a good experience with car buying. That is a fact. Problem is that I bought after market tires/rims and the truck spray in bed liner and NOBOD I had a good experience with car buying. That is a fact. Problem is that I bought after market tires/rims and the truck spray in bed liner and NOBODY WILL CALL ME BACK. I have bought 4 cars from these guys and I figured I would be treated well and taking care of. Unfortunately, that has NOT been the case. I sent messages to my salesman, the sales manager Rich, as well as the service department, Christina, with no resolution. I have been asking for weeks. I purchased this truck over a month ago and this is ridiculous. I am insulted at how poor the customer service has been once the sale is made. There has been no communication. My next purchase was going to be a Mustang Shelby GT 350, Will be looking at other dealerships. I hope Ahmed, the GM, and Jim, the owner, know what is going on with their Service department and that the Sales manager is doing nothing to help the customers. This is going to lose business. At least mine. Please don't ask me to do a video of how good your service is and how happy I am and paste it all over facebook and then ignore me. I feel used and INSULTED! More