Ford of Kirkland

I have always hated car shopping until now. I am not the friendliest customer to salesman overall and I can be quite rude. Well that was my past because Sonny from Ford of Kirkland is my new and only Car Sa friendliest customer to salesman overall and I can be quite rude. Well that was my past because Sonny from Ford of Kirkland is my new and only Car Sales guy ! He handled every bit of my rudeness, attitude and dealt with me very professionally . He was so kind and explained my new Ford Focus's features to me several times. He did not pressure me at all during the sales process. He was very calm and kind. He didn't jerk me around with the price at all and even showed me the invoice and included all the rebated. Most sales people I have dealt with never have shown me an invoice during the sales pitch. Sonny also took the time to spend a few hours helping me use the SYNC system that is one of the greatest features on my new Focus. I did my research during the sales process and found many great reviews from other customers about Sonny and his professionalism. Ford of Kirkland is very lucky to have a sales guy like Sonny. He should be rewarded for his great work. He was also very funny ,handsome and a really caring individual. I will drive 300 miles to come see him and buy him a Starbucks when I get my first free Oil change :) ~Ms Monica More

My experience with Ford of Kirkland was fantastic! Originally, I visited Ford of Kirkland only to help a friend purchase a Ford Fiesta. Although I was looking for a car as well, I was interested in t Originally, I visited Ford of Kirkland only to help a friend purchase a Ford Fiesta. Although I was looking for a car as well, I was interested in the Kia Optima. We had actually just come from the Performance Kia Dealership and we had a terrible experience. Even though we had an appointment and it was a referral from a friend, the sales rep made us wait for over an hour and finally, we left without even looking at any cars. We had no appointment at Ford of Kirkland... we just decided to stop by on a whim. Joshua Hill was the sales rep that helped us and right away I was impressed! He was charming, funny and down to earth while being professional and client focused. Josh was super attentive; he asked appropriate questions to determine my friend's needs in a car and was even mindful of her budget. He wasn't pushy or aggressive and instead actually made the car buying process fun! I decided to schedule my own appointment to look at the Ford Fusion. When I came back, I was blown away again with the time and care Josh took in helping me search for my own car. I am an extremely picky and demanding consumer... I can be challenging and difficult especially during the negotiation process. I had specific requests for the car I was looking for and I was interested in testing out multiple types, including the Hybrid and the Energi versions. Josh was patient, energetic and positive with me... even after hours of test driving. He was full of information and outlined the differences between models. He even made sure to highlight the features of the car that he thought would be unique to my needs. I felt like he was honest in his suggestions and super informative. Even during the negotiation process which can be stressful and frustrating... Josh was awesome! He was fun, quirky and quick to make me laugh. I walked away feeling like Josh was the type of person that I'd be friends with outside of the dealership. Josh treated me like someone he'd known for years. I decided to purchase the Ford Fusion Titanium because of the experience I had with Josh even without test driving the Kia Optima. I was equally impressed with the Finance Manager John Potts. He too was just as incredible!! He was caring, honest and genuine. By then, it was well after closing but none of the staff made me feel rushed. They all took care to answer my questions and go through all my options, even as it edged closer to 11:00. Josh, realizing I was now tired and hungry after hours of being in the store, asked me if I'd rather come back the following day so that he could teach me all the features of the car while I was actually paying attention... Even though it meant more time on a sale that already happened! Days later, Josh even called to tell me features of the car that he forgotten! I left Ford of Kirkland feeling well taken care of!! I will definitely refer my friends and family to Josh and John. What an amazing experience!! And I love my new Ford Fusion Titanium! More

On Tuesday, April 30th I was approved for a $25k Loan with 3.74% interest. So, that afternoon I researched the car I wanted, decided on a silver Focus Hatchback and went straight to Ford of Kirkland aft with 3.74% interest. So, that afternoon I researched the car I wanted, decided on a silver Focus Hatchback and went straight to Ford of Kirkland after work knowing exactly what I wanted. I told my sales person "$19,000 out the door including tax and license and give me what you can for my truck and you have a sale". My truck was a well kept 1999 Explorer with plenty of issues, but it ran real well and both the interior and exterior were in good condition. I suspect I could've sold it easily for $13-1500. So, the whole sales process went well. The blank check from the loan that I had applied for wasn't going to arrive for a couple of days, so FOK got me very comparable financing, which I was pleased with. And, as car dealers do...they got me the payments that I wanted...with THEIR price. I was excited about buying, and I tend to give people the benefit of the doubt. The kid I worked with was a nice kid, and I figured we'd all win. It wasn't until the next day, after the excitement of getting my first new car in 14 years wore off that I started looking back at the process and getting annoyed. Yes, I know that no one held a gun to my head to sign, but I'm afraid that I got caught up in the euphoria of getting a new car and they knew I was going to buy no matter what. The biggest annoyance was....$100 for my trade in. The more I thought about that, the more thoroughly bothered I became. I do recall mentioning it to Josh, but he shrugged it off, saying "oh they factored that into the rebate". Really? The $2750 FOK Rebate that is advertised...and the $2750 that wasn't increased any on my bill of sale? The more I thought about it, the more it bothered me. My truck was worth more than $100. It ran good, it was clean, it was functional. My thought is that integrity would have said "Mr. Parker, $100 isn't going to make a difference in your monthly payment. We can't give you any more than $100 for it, you would be better off donating it to charity or selling it yourself". But nope. They didn't do that. My bill of sale has $100 trade in value on it. My bad. I added an extended warranty, as well as the xylon coating to the total cost of sale too...but even before that...with tax, licenses, misc fees, rebate, trade in, etc...they didn't meet my $19k price. They met the monthly payment that I had mentioned was my goal. Like I said, no guns were drawn, I signed of my own will....but it was three hours after my arrival...after I had gotten excited and made the commitment. I'm 52 years old, but I was like a naive kid going in there. I drove away feeling good. I wish I had still felt good about the experience the next day after thinking about what had occurred. The $100 really bothered me...a lot. It was a BS move...lacking both ethics and integrity. The kind of thing that contributes to the reputation of car salespeople everywhere. More

My husband and I had been looking at cars for over 4 months and were originally looking at buying a Honda CRV. We found an add for a 2013 Ford Escape and called Greg. The next day we went and looked a months and were originally looking at buying a Honda CRV. We found an add for a 2013 Ford Escape and called Greg. The next day we went and looked at it. It had all the features we were looking for and for $4000 less than the 2012 mondel CRV we were looking at. Greg was very knowledgable and explained everything about the car. He made the process extremely easy and worked to get us a great price for our trade in. I would have never thought that I could get everything that I wanted in a new car at such a fantastic price. The excellent service was an added bonus. I highly recommend Greg Dale and Ford of Kirkland! Thank you Greg - I LOVE my car! More

My husband and I were looking to get a Hybrid vehicle to help alleviate the cost of fuel on my daily commute. We had been looking around at several dealerships and didn't like the reviews we were seeing th help alleviate the cost of fuel on my daily commute. We had been looking around at several dealerships and didn't like the reviews we were seeing that people were giving. We have had some not great experiences with previous Ford dealerships as well and were a little apprehensive about going back to Ford. But we decided to give it a go and go back to where we had originally purchased a vehicle several year ago and were generally pleased with the experience. We started out being assisted by Jon (he had contacted my husband as we were using his employer's X-plan deal). He was quick to get back to us and get the ball rolling which was much appreciated. Jon had to pass things off to Todd who closed the deal with us. We met up with Todd on May 1st and he was very nice and helpful and wasn't pushy. We of course had to do the typical haggling back and forth...but overall I was pretty pleased with what we got. I would have preferred to paid a little less than I did, but don't we always! My husband indicated that Jon had been very helpful in getting him information that we were inquiring about which made the process a little less painful. Sometimes car buying is just plain torturous - these guys made it less so. More

Great price on a new F150 - can''t be beat. Uncle Dave was great to work with. Very nice and straightforward - a good sales professional. Uncle Dave was great to work with. Very nice and straightforward - a good sales professional. More

I happened upon this dealer while I was accompanying a family member who was looking for a car. I knew I wanted a Ford Escape, but none were available that day. I tentatively purchased the WRONG SUV, bu family member who was looking for a car. I knew I wanted a Ford Escape, but none were available that day. I tentatively purchased the WRONG SUV, but Jason took over and got me the vehicle I wanted. After my mechanic gave the okay, Jason made every effort to fix the minor problems found with the car. I love it even if it is white! I recommend Boston J and the dealership to my friends and family. Maybe next time, I'll buy new! More

Great experience overall! I visited Ford of Kirkland Great experience overall! I visited Ford of Kirkland not really knowing what I was looking for in a new vehicle. Rodney helped me narrow down my op Great experience overall! I visited Ford of Kirkland not really knowing what I was looking for in a new vehicle. Rodney helped me narrow down my options and I drove out of there in the best car for me. I didn't feel hassled or pressured in any way and, in fact, the whole experience from start to finish seemed really easy. I would definitely recommend Ford of Kirkland and Rodney Zins to anyone I know of who is looking for a new/used vehicle. I'll be back for my next car purchase--thank you! More

Came into the dealership to test drive a F150 on 4/16. Was greeted in the lot by Sunny and immediately was able to get a lot of my questions about the truck answered and was on my way for the test drive. Was greeted in the lot by Sunny and immediately was able to get a lot of my questions about the truck answered and was on my way for the test drive. Overall experience was great, I really enjoyed Sunny's customer service, and he made my (what ended up being) purchase extremely satisfying. I would recommend any of my friends/family to him in the future if they're in the market for a new rig. Thanks Sunny! More

My fiance and I were given a referrel to this dealership from a very good friend who works at the dealership. We showed up with a trade-in and a pretty set price range. The lot was a little cramped but Davi from a very good friend who works at the dealership. We showed up with a trade-in and a pretty set price range. The lot was a little cramped but David Vincent was very knowledgable about the used cars and was excellent at navigating the lot. He was very patient with our decision making process and never once pushed a car on us. During the financial portion of our visit, we sat and talked about where we'd been and what led David to becoming a car salesman. It was like we were buying from a friend. The reason overall experience is rated at a 4 and not a 5 is the coffee was out and the water cooler was empty but in the end David was there to fill it right back up. Thanks for a wonderful buying experience. This is honestly the first time we've had a no hassle buy. Cheers to our Ford Focus and cheers to our friends at Ford Hyundai of Kirkland. More