Ford of Latham
Latham, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Service counter was very accommodating. Communicated when the vehicle was ready, not my first time getting service from them. The service center makes it easy. Communicated when the vehicle was ready, not my first time getting service from them. The service center makes it easy. More
Fair, upfront deals. Willing to work with you to come to an agreement. No pressure presentation. Very knowledgeable about Ford vehicles. Willing to work with you to come to an agreement. No pressure presentation. Very knowledgeable about Ford vehicles. More
Good communication and explanation of services to be performed. Waited for service tobe done.Enjoyed looking at the showroom cars. performed. Waited for service tobe done.Enjoyed looking at the showroom cars. More
This was a great experience buying a car. Everyone very helpful ! Loving my new car! Everyone very helpful ! Loving my new car! More
My car had an emission problem. My car was there for 4 days. I was never offered a loaner car. The girls who answered the phone were kind but it was very hard to get through and sp My car was there for 4 days. I was never offered a loaner car. The girls who answered the phone were kind but it was very hard to get through and speak with a human. The voicemail system is very frustrating and I felt I was bothering them calling daily for information about my car. More
Zero communication about my truck. Dropped it off first thing Thursday. Did not hear from them all day. Had to call at end of the day just to find out that they didn’t have a technicia Dropped it off first thing Thursday. Did not hear from them all day. Had to call at end of the day just to find out that they didn’t have a technician even look at it yet. Left it there all day Friday. Same thing happened had to call at the end of the day and scramble to pick up the truck before they closed because they still didn’t have anyone look at it yet but I was told it hadn’t been diagnosed fully yet. Don’t bother making an appointment they won’t honor it or make sure it’s the first thing done the next day More
Very accommodating, customer service is top notch, the technician video is very helpful for the customer to see exactly what they're relaying. technician video is very helpful for the customer to see exactly what they're relaying. More
Never been treated so bad from anywhere my truck was there for 9 days never received a phone call from anybody different person told me a different cost every time doesn’t matter I will never ever go ba there for 9 days never received a phone call from anybody different person told me a different cost every time doesn’t matter I will never ever go back or recommend Latham Fird to anybody more bad things to say but it doesn’t matter More



