Ford of Latham

5 star service both for the service writer and tech. No complaints over here! Highly recommend No complaints over here! Highly recommend More

5 star service both for the service writer and tech. No complaints over here! Highly recommend No complaints over here! Highly recommend More

Extremely disappointing experience. I expected better customer service, accountability, and care for my vehicle. Resolving issues has been unnecessarily frustrating, and I’ve had to go I expected better customer service, accountability, and care for my vehicle. Resolving issues has been unnecessarily frustrating, and I’ve had to go out of my way to get my concerns addressed. I would not recommend this dealership to anyone based on my experience. More

Ford of Latham absolutely sucks. This is the most incompetent group of people I have ever had to deal with. The service manager should be fired. I was actually thinking about buying This is the most incompetent group of people I have ever had to deal with. The service manager should be fired. I was actually thinking about buying another car from them but not now. If they were the only dealer in NY I would go to another state to buy a car. Take me off your mailing list. You don’t even deserve the 1 star!! More

Service was excellent! ! Did not have to wait very long and was kept well informed with what they were doing. ! Did not have to wait very long and was kept well informed with what they were doing. More

I purchased a new vehicle that required touch ups to the paint in a couple of spots, a rear interior panel that needed to be reattached, and minor scuffs on the bumper and interior addressed. The sales pers paint in a couple of spots, a rear interior panel that needed to be reattached, and minor scuffs on the bumper and interior addressed. The sales person never contacted my insurance agent to update the insurance nor DMV to transfer the registration. A "we owe" sheet was never submitted to service to correct the existing issues. Finance staff took care of the insurance and DMV issues and were going to update the "we owe" and make arrangements to drop the vehicle off to address those issues. I took delivery of the vehicle on a Friday and dropped off the following Monday. Service staff had no idea who I was or why my vehicle was there. I received notification three days later that the vehicle was done and ready for pick up. None of the paint, interior panel, or scuff issues were corrected, and the interior panel needed replacement after their efforts to fix it. This required ordering a new part. It took three weeks to finally correct the issues with paint and the interior. Service implied it was a sales issue and sales implied it was a service issue, and neither group seemed overly concerned with correcting issues that should have been corrected before the vehicle was sold. During this time, communication from sales and service staff was basically nonexistent unless I initiated contact. Messages often went unanswered and the few times staff could be reached they could not provide an estimate for when the repairs would be completed. They were unaware of the delivery status of the replacement panels, when paint would be completed, and when it would be sent back out to have the ceramic coating reapplied to paint. When I finally picked up the vehicle and stated that waiting three weeks was unacceptable, the sales manager said it takes time to fix these issues since they have to be sublet to other businesses. He didn't care that I had been without the new vehicle for more than three weeks. Based on this experience I will likely be taking the vehicle to another dealership for future service. More

Great service as always. Was there for inspection and i was in and out in no time. Was there for inspection and i was in and out in no time. More

I purchased a 2022 Chevy Equinox. The AC didn’t work even on low temperature and the fan off it was blowing hot air I called my sales representative and explained the issue. I was g The AC didn’t work even on low temperature and the fan off it was blowing hot air I called my sales representative and explained the issue. I was given an appointment for a week later.After spending 5.5 hours the vehicle was not fixed. Ford of Latham has now had my vehicle for just about a week. I have not had a call about my vehicle Apparently with the first time I brought the vehicle in to have it fixed I was informed they knew there was an issue If this was the case then the vehicle should not of been available to be sold until it was fixed. More

took truck in for headlight out and told them it was not the bulb and the vidio the tech showed said the bulb was burned out. they put a new bulb in anyway and never tested it till i picked up the truck and the bulb and the vidio the tech showed said the bulb was burned out. they put a new bulb in anyway and never tested it till i picked up the truck and guess what light still didn't work. they had the truck for two days! changed trany lines and flushed , oil change .called 7-8 times got hung up on 4 times and when i did get into service ron was not at his desk so NO ONE could tell me the status of my truck! More

The service advisor was great. They performed the recalled service efficiently and did not try to sell me unneeded services. They performed the recalled service efficiently and did not try to sell me unneeded services. More