Ford of Latham

No complaints. Very happy.I can't say how easy it was after attempting to purchase via the internet, it worked out great. Good job. after attempting to purchase via the internet, it worked out great. Good job. More

Northeast Information Systems has a fleet of Ford Focus's. Chevy Astros and HHR's and we needed to make a change. We had looked at Ford Transit Connects and really liked the versatility and fuel econ Focus's. Chevy Astros and HHR's and we needed to make a change. We had looked at Ford Transit Connects and really liked the versatility and fuel economy on the these vehicles and so we looked around at some Ford dealerships and Latham Ford stands in a class by itself. We told them we were looked for a better interest rate then what Ford was offering on these vehicles and Latham Ford got it done............with class and professionalism. Thanks for a great experience. Rich Towers, Controller Northeast Information Systems More

Great experience, Loren my salesperson was wonderful, I pretty much did my homework but none the less he was great. Loren's only goal was to assist me not sell me. As a customer service manager can't tell pretty much did my homework but none the less he was great. Loren's only goal was to assist me not sell me. As a customer service manager can't tell you how impressed I was. Thank you Loren & Latham Ford. More

I enjoyed the visit The Ford Focus was good choice for me because it has the best gas mileage i have ever seen in a car. The car has very good handling, Very good wheel response, a Big trunk space, Pleanty o because it has the best gas mileage i have ever seen in a car. The car has very good handling, Very good wheel response, a Big trunk space, Pleanty of Head and leg room, and a Very quiet Engine. It runs Great. More

We walked into the showroom and Phil approached us right away, we told him what we interested in and he gave us the stats, got the car, we took it for a ride and decided on the spot we would buy it. Phil wa away, we told him what we interested in and he gave us the stats, got the car, we took it for a ride and decided on the spot we would buy it. Phil was very helpful with all the info and paper work we needed and the car was ready for us the next day. More

I made a deal with this dealership for a vehicle due in that day or next. Gave 7K deposit. After 3 days of waiting for vehicle, I asked for money back because of no vehicle. They had no new delivery date a that day or next. Gave 7K deposit. After 3 days of waiting for vehicle, I asked for money back because of no vehicle. They had no new delivery date and was told I'd have to wait to get my deposit back when they felt like it. Checked my bank and dealer had already cashed my check. Was told to leave the dealership without money back by Sales Manager. DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! More

I was directed to this dealership through Ford's online "find a vehicle" process. Heather initially was nice in her e-mails. I told her that I had a miserable experience with Fuccillo Ford of East Greenbus "find a vehicle" process. Heather initially was nice in her e-mails. I told her that I had a miserable experience with Fuccillo Ford of East Greenbush already trying to arrange to test drive a 2010 Ford Escape Hybrid. She insisted that she would be able to help me out because Escape Hybrids sell like hotcakes (I still have the e-mail as proof). A few days later, I hadn't heard back from her and called. She told me then that it was not possible for me to test drive an Escape Hybrid because it would cost the dealership money to get one and then if I didn't buy it they would be stuck with it. I asked her to have a manager call me. Instead some salesman called me and basically treated me like an idiot for expecting I could arrange a test drive. I asked him how it was that Heather could tell me it wouldn't be a problem one day and then no dice the next. He said she only arranged leads for them. I called the "866" number for Ford and complained. Then I sent an e-mail to Heather saying I had done so. I received a reply from Josh who said he was sorry I had to call Ford to complain and that his hands were tied. He didn't apologize for them leading me on or for the salesman insulting me. More

I've owned seven Ford/Mercury products since '99, and this dealership has provided the best service of any Ford outlet I've been to. The job is always done right the first time, in a timely manner, and this dealership has provided the best service of any Ford outlet I've been to. The job is always done right the first time, in a timely manner, and no request seems to be too great. Free shuttle service is a godsend. As a highly demanding service client, it's rare for me to be made truly happy, but these guys know how to do it! More