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Ford of Latham - Service Center

Latham, NY

3.9
214 Reviews

214 Reviews of Ford of Latham - Service Center

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July 24, 2025

I went in for just an inspection. I am pleased with the service and I am impressed with care taken with placement of the inspection sticker. It was placed neatly and cleaned so it lo More

by AAROND523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 24, 2025

As always treated in a friendly yet professional way. All questions answered in a understandable way. And...always after Big Thanks for coming More

by Flyboynam67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donato Service..Excellent
Jul 24, 2025 -

Ford of Latham responded

Thank you for choosing Ford of Latham. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 24, 2025

Now that I know where you are it was hard to pull into the parking lot but otherwise the service was seamless. They took care of everything that was scheduled and the cost was less than I expected. There More

by mactheknife22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 24, 2025

The service was excellent, and the staff was very friendly. I would go back again. More

by CHRISLOWNSBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Ford of Latham responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ford of Latham. We look forward to having you as one of our valued customers for many more years to come!

July 24, 2025

Would not have anything to do with this dealership, they do not go to bat for you when there is a big problem and your warranty is 2 (two) days expired. Any other dealership would have back dated the servic More

by Taloustoy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Denyse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Mandrigues
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lynch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Draves
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

Work quality is good, however no one ever returns phone calls. This happens ever time I have service performed there More

by JMCKONE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Draves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Ford of Latham responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 10, 2025

Excellent communication! !! Customer service at its finest!! They will always have my business!! They went out of their way to work around my schedule and the service departme More

by DLCLOVE9928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

July 04, 2025

I had a very good experience, Don my service advisor took very good care of me More

by SXFETZKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don McLean
Jul 04, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 29, 2025

Great service as always. Fast, clean enjoyable experience. Will go back. My review - 15 words. More

by KJWALSH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 29, 2025

The video of the inspection was NOT good couldn’t make out any thing the tech was saying. May have been audio issue. More

by RYANSLOAN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Ford of Latham responded

Thank you for your candid feedback. We appreciate your business and hope to see you again here at Ford of Latham.

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