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Ford of Latham - Service Center

Latham, NY

3.8
182 Reviews

182 Reviews of Ford of Latham - Service Center

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January 06, 2025

Dan has been great to work with on all of our fleet vehicles that we have. His communication has been great. More

by MSTAFFORD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Only
Jan 06, 2025 -

Ford of Latham responded

Thank you! Dan and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ford of Latham.

January 05, 2025

Kate was very kind and answered all of my questions. The work was done early. More

by LIZZYCW03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate
Jan 06, 2025 -

Ford of Latham responded

It's great to hear that Kate was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ford of Latham!

January 04, 2025

Fast and efficient. Easy to deal with. Nice waiting area and the staff was very friendly. More

by evopelak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jan 04, 2025 -

Ford of Latham responded

Thank you for your kind words about Ford of Latham. We're glad you found our service efficient and the staff friendly.

January 02, 2025

From the moment I walked in, one and a half hours late, for my inspection the staff was friendly, and professional. The customer waiting area is neat, clean and well stocked. More

by NELLSONMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Denyse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember the name of the young lady.
Jan 02, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 02, 2025

The Dealership was very efficient with sales and the new building is amazing. Would recommend More

by JMG4158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Talar
Jan 02, 2025 -

Ford of Latham responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ford of Latham.

January 01, 2025

I just don’t feel I can trust you anymore. I feel like you’re begging to spend money on my car. The women I spoke too was not consistent in her information nor could she seem to remember our c More

by Meaganwhite269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 02, 2025 -

Ford of Latham responded

Hello, Your feedback is very important to us. We would like to speak with you about the level of communication you have received from our Service Team, as well as the suggested work for your vehicle. Please reach out to us so we may discuss this further. Thank you, Customer Support Team Ford of Latham (518) 328-3433

December 31, 2024

My experience was excellent all around. The service was timely, my service advisor, Katie, was communicative and friendly, and the facility was convenient and comfortable. More

by andersonmattd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Breen
Dec 31, 2024 -

Ford of Latham responded

Ford of Latham is glad to know our team provided you with timely service. Thank you for recognizing the effort we put into offering convenience and comfort. Your feedback is appreciated, and we look forward to serving you again.

December 30, 2024

Quick service. .plenty of room room to sit quietly and listen to sum great tunes playing More

by KRAMOB7
Workmanship
Recommend Dealer
Yes
Employees Worked With
Employee at service center
Dec 30, 2024 -

Ford of Latham responded

Ford of Latham appreciates your feedback. Glad you liked the atmosphere during your visit.

December 29, 2024

I was extremely satisfied with Dan the service advisor. He answered all my questions and was professional and friendly More

by MHAGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan my service advisor at Latham Ford
Dec 29, 2024 -

Ford of Latham responded

Thank you for sharing your experience. We're glad our team provided helpful and professional service. Your feedback is appreciated by everyone at Ford of Latham.

December 28, 2024

The service department is very knowledgeable and so friendly. They make you feel like you are part of their family. More

by MARJIE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Breen.
Dec 28, 2024 -

Ford of Latham responded

Thank you for your kind review. Ford of Latham is dedicated to providing service that feels just like home.

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