Ford of Londonderry - Service Center

I would like to take a moment to thank the young gentleman at your Dealership, Mr. Michael Colotti. My family and I were on vacation and had experienced engine problems with our van and were quite gentleman at your Dealership, Mr. Michael Colotti. My family and I were on vacation and had experienced engine problems with our van and were quite frustrated with the fact we were on vacation and not in our city to deal with this. He sensed this immediately and quickly put us at ease assuring us he would make sure everything would be taken care of and we would be on our way in no time, enabling us to enjoy the rest of our vacation. True to his word his team worked on our van immediately and put us in a rental car allowing us to venture out instead of sitting in the dealership with our two young and very active children. This experience turned out to be a very minor obstacle in our vacation instead of a huge roadblock!!!! Mr. Colotti was absolutely remarkable and a genuine pleasure to deal with. I recommend Mr. Colotti, and the rest of the Ford Londonderry crew to anyone who needs their car serviced with extremely fair prices, excellent service and great quality of work conducted in a very timely matter. Thank you very much, Lauren Good More

I have brought my vehicle to Londonderry Ford for all my service needs since I bought it new in 2006 from a dealer in Ma. The service dept really listens to the customer’s concerns they may have about a rep service needs since I bought it new in 2006 from a dealer in Ma. The service dept really listens to the customer’s concerns they may have about a repair. When I bring my explorer in for repairs I deal with the same service writer his name is Michael Colotti he go’s above and beyond to make sure your trip the service dept is painless. I give this dealer ship 5 stars love every thing about it. More

I recently had the pleasure of bringing my car in for an alignment and oil change at Ford of Londonderry and dealt with Michael Colotti in the service department. I don't usually consider getting work done alignment and oil change at Ford of Londonderry and dealt with Michael Colotti in the service department. I don't usually consider getting work done to my car a pleasure, but they exceeded my expectations. Not only was the pricing fair, but they were able to work around my busy schedule and completed the service ahead of schedule (rare). Michael was not only knowledgeable, but also a true professional. I would (and have) recommended Michael and Ford of Londonderry to friends and family, and will be back for future service. More

Michael is very understanding about my need to have my SUV running safely while also keeping costs reasonable. He always arranges convenient appointment times and shuttle service home and back to the sho SUV running safely while also keeping costs reasonable. He always arranges convenient appointment times and shuttle service home and back to the shop. We bring 3 of our family's cars to Ford of Londonderry and have not been disappointed. More

We needed to rent 12-passenger vans and Ford of Londonderry worked things out perfectly. They were very flexibile with pick-up times, and willing to accomodate early morning departures. Setting u Londonderry worked things out perfectly. They were very flexibile with pick-up times, and willing to accomodate early morning departures. Setting up an account was very easy thanks to some work by Cindy. Overall a great experience! More

Had an emergency issue with my passenger side window in the middle of a sustained deluge of rain. Michael and the whole service department staff were great to me even though I currently do not own a Ford v the middle of a sustained deluge of rain. Michael and the whole service department staff were great to me even though I currently do not own a Ford vehicle. Michael scrambled around several local dealerships and secured the mechanism needed to complete the repair. Cost me a few bucks to get the job done but someone made a special trip to get me the part. I was back on the road in no time minus an interior rainstorm and I even got some shopping done across the street. Bottom line, these guys did me a solid and my next vehicle purchase will be at Ford of Londonderry for sure. Also, the free soda and Hoodsie cups in the waiting room are a really nice touch. Since I pass by frequently I stopped in to thank Mike and he only smiled when I grabbed an extra hoodsie cup for my trouble. Everyone was super friendly and I enjoyed joining in the light hearted banter between the staff. My window has worked perfect with no problems since the repair and is actually operating much faster now. Great people to deal with. More

I was in a pinch with some service work needed on my vehicle and when i brought my car to the ford dealership i was extremely impressed with the professionalism of the service dept manager Mike Colotti. vehicle and when i brought my car to the ford dealership i was extremely impressed with the professionalism of the service dept manager Mike Colotti. His demeanor and attitude was very impressive for an auto service department. It is refreshing knowing that honesty and customer service still exist in this industry. More

I brought my 2006 Ford Explorer in for a new radiator last week, and was very satisfied with the service provided. Work was done quickly, and at a good price. I would definitely recommend this dealersh last week, and was very satisfied with the service provided. Work was done quickly, and at a good price. I would definitely recommend this dealership to anyone, and will be going back for all future servicing needs. More

Great service from Michael Colotti and the rest of the service team. Have had numerous items fixed on my cars over the past few years and the team has handled each professionally. Most recently went in fo service team. Have had numerous items fixed on my cars over the past few years and the team has handled each professionally. Most recently went in for a oil change and like usual the treatment was very good and the time spent in the shop very minimal. Thanks for the great work. More

I am retired and a friend told me that if I needed some work done on my car to call Londenderry Ford and they would help. I did and was very pleased. I talked to the service manager [Joe Snyder] and he tol work done on my car to call Londenderry Ford and they would help. I did and was very pleased. I talked to the service manager [Joe Snyder] and he told me what the problem was right away. Everyone I talked to was very professional. If I need any more work done on my car I will bring it there. Also if I decide to by a new car I will go there. More