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Ford of Londonderry - Service Center

3.3

64 Lifetime Service Reviews

33 Nashua Rd, Londonderry, New Hampshire 03053

64 Reviews of Ford of Londonderry - Service Center

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June 09, 2017

"Service Dept."

- Walter

I am a long term returning customer to this dealership for one simple reason: Excellent Service after the sale. I recently worked closely with David Rogers to pin-point an issue I had with my Mustang. David suggested a process of careful elimination which corrected the problem. David in depth knowledge and experience made it happen.

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Recommend Dealer
Yes
Employees Worked With
Lee St. Jean, David Rodgers
Jun 26, 2017 -

Ford of Londonderry responded

Walter, Thank you very much for utilizing our Service Department. It is great to hear that David was able to keep you informed and provide you with options to fix the issue. We appreciate your on-going business and if you need anything in the future, do not hesitate tor each out to us. Jeff Brunini Internet Sales Manager Ford of Londonderry 603.434.4141

May 07, 2017

"Shady service practices"

- Gary

My wife took her Taurus in for an inspection and was told she needed rear brakes soon. She made an appointment and we dropped it off. Receiving a call she was told the brake cylinder was leaking contaminating the brake shies, total for rear brakes was almost $800. When I talked with the service advisor he said the cylinders leaked and needed to be replaced which costs a lot. I refused service knowing this was over priced. Londonderry Ford changed $89 for looking at the vehicle. Now the horrible part. I took the vehicle to another reputable mechanic and we removed the wheel drums. The car had almost 75% of the brake shows left and no sign of brake fluid leak on either side. Londonderry Ford either lied or are very incompetent. My son in law bought his Ford Fusion at Londonderry Ford and when he reached 30k miles he went in for an oil change and was informed his transmission fluid should be changed, trusting the service advisor he did at about $250. After hearing this I told my son in law to check the service manual, transmission fluid and filter change is recommended at 150k not 30k. Londonderry Ford took prayed on his trust. I am not a certified mechanic but know enough to do the work, these are shady practices. I purchased 2 vehicles including the Taurus from Londonderry Ford, that is the last time and no service from them at all. Unacceptable.

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Recommend Dealer
No
Employees Worked With
Service advisor Wayne
September 10, 2016

"Ripped off"

- Paul M

My Ford F350 box truck was losing pressure in the brakes and the pedal would go to the floor. My regular mechanic who is very good at his job replaced the rear pads. He said the rear rotors were fine and he had completely done the front brakes six months earlier. They were still losing pressure so he replaced the master cylinder, no luck so he replaced it again. No luck again so he said take it to Ford. Now my nightmare really begins. They started by telling me the rotors he said were fine needed to be replaced. OK do it, didn't fix it. Then they said it was my front brakes which had just been replaced. OK do it, didn't fix it. Then They said my mechanic did not use a genuine Ford master cylinder. Reluctantly I said OK do it. Didn't fix it. My son Googled the problem and told them it was the hydraulic control unit. Fixed $4,300 dollars later. They are a STEALERSHIP. I walked right in and talked to the service manager who said he was busy. Said he would look into it and call me. I have been waiting 18 months for that call.

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Recommend Dealer
No
Employees Worked With
David Pento
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 09, 2016

"patrs"

- the new england shuttle inc

Chris and Matt give me top end help every time I go there. This is 1 place friends matter ! As long as I get this help they are number 1 to me. ALL THE PEPS IN PARTS ARE GREAT Krystal and Richie too.

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Recommend Dealer
Yes
Employees Worked With
David Pento
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Lombardi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richie Mcnuge
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Krystle Johnson, Matt McCauley
November 14, 2014

"Sun/moon roof issues on a 2010 f150"

- maintananceman

Please read my review on yelp. It explains my whole ordeal with the service department manager. Tried to rip me off and also Ford Motor Co. Had I continued with the repair at FOL it would have cost over $600 for the same repair I had done at a dealership with in 15 miles of them.

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Recommend Dealer
No
Employees Worked With
Ray Landry
June 06, 2014

"5 Star All Around! "

- thatfield2

I was searching for a dealership that would service my car and know that I would be taken care of. Being a female and walking into a dealership is a tough thing to do. I have been to a few places that have attempted to take advantage of me. Not Ford of Londonderry. I needed a simple Oil Change and the tires rotated. They explained everything they were doing to my car in detail and made sure I felt comfortable and was informed with what they were doing. I highly recommend Ford of Londonderry and their Service Department. You will not find a more professional and courteous staff anywhere else. They even have a Female tech. How cool is that!! Thank you!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Brunini
November 18, 2013

"I have brought all of my vehicles to Ford of Londonderry..."

- hp534u

I have brought all of my vehicles to Ford of Londonderry for repairs and routine maintenance. The quality of work, the reasonable prices and their honesty in diagnosing a problem and living up to the quoted price is exceptional ! The service manager Joe Snyder runs a very tight ship overseeing all that goes on making sure that all work is done properly, on time and at a fair price. I would highly recommend Ford of Londonderry to anyone for all their service needs.

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Recommend Dealer
Yes
Employees Worked With
Joe Snyder
October 29, 2013

"Brought focus in at 31000 miles back on Jan 10,2013, with..."

- nhmgman

Brought focus in at 31000 miles back on Jan 10,2013, with a thumping noise in the rear drivers side wheel. Was told in writing that I needed new tires, at the time I couldn't afford them so I drove till I had 55000 miles on the car then bought new ones last Sat. I though just tires so I drove on them. After getting new tires the thumping was still there, same noise. Called Londonderry Ford and they said it was covered on the drive train warranty and bring it in. After they checked it out they said it is a bad rear wheel bearing and will cost $449.00 to fix and not covered. So I though it should be covered the first time, same noise, now it has 55000 miles, out of warranty. They should of found the bearing the first time but blew me off, saying tires.These guys are ripping people off and service department not willing to work with you. Called another Ford dealer and they are repairing my car tomorrow under the drive train warranty, they are very help full, I will never go back to Londonderry Ford again and will also get the word out there. Very unhappy with the service they give.

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Recommend Dealer
No
Employees Worked With
lee stjean, justin, joe snyder
June 28, 2011

"The body shop. Let me begin by asking WHERE IS THE LAST..."

- Gizmo 878

The body shop. Let me begin by asking WHERE IS THE LAST REVIEW I POSTED? I had a hood painted and replaced on my 1992 Ford mustang. The missed a couple of spot with the paint, screwed up the paint on one of my fenders and the hood was no aligned properly. Ok so that's not the worst part. The neglected to the safety latch and spring on the hood as per federal standards. That's what "pops" your hood when you pull the handle inside your car and then find the lever under your hood to lift it. Follow me? Well apparently my hood did not latch properly the last time I closed it, (adjustment?) and I went for a drive. When I got on I-93 the hood flew open at about 50MPH! Of course there is a lot of damage but thank god it did not fly off and injure another motorist! There is no doubt about their neglect to either install a new spring and safety, (about an $8.00 part) since part of what they did was paint the new hood and the bolts that should hold the safety catch are painted over. I could probably file some sort of law suit but just don't want anything to do with that place again. NOT REINSTALL AN IMPORTANT PIECE OF SAFEY EQUIPMENT!, are you kidding me? I've read all the other reviews and apparently they only post the good ones and not the negative ones so I would not be surprised if this one "gets lost" somehow but I, as all of you that do your diligence want to know the WHOLE story and not just what they decide to post. Work such as this should leave serious doubt in anyones mind as to whether or not they "trust" this dealership with their safety. A lot more could have happened to not only me but others as well. Their veracity is dashed and their trustworthiness does not exist. Why should we have to check work performed on our vehicles out of fear for our safety? I will be using Patch and yelp to further alert others. Oh yes, I own a restaurant not too far from this dealership and I just love being out in the dining room with my clients, all 7000 of them each month so guess what I will be talking about! I hope the "proof reader" of reviews does their job and posts ALL reviews.

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Recommend Dealer
No
Employees Worked With
not sure
June 17, 2011

"I would like to take a moment to thank the young..."

- goody07

I would like to take a moment to thank the young gentleman at your Dealership, Mr. Michael Colotti. My family and I were on vacation and had experienced engine problems with our van and were quite frustrated with the fact we were on vacation and not in our city to deal with this. He sensed this immediately and quickly put us at ease assuring us he would make sure everything would be taken care of and we would be on our way in no time, enabling us to enjoy the rest of our vacation. True to his word his team worked on our van immediately and put us in a rental car allowing us to venture out instead of sitting in the dealership with our two young and very active children. This experience turned out to be a very minor obstacle in our vacation instead of a huge roadblock!!!! Mr. Colotti was absolutely remarkable and a genuine pleasure to deal with. I recommend Mr. Colotti, and the rest of the Ford Londonderry crew to anyone who needs their car serviced with extremely fair prices, excellent service and great quality of work conducted in a very timely matter. Thank you very much, Lauren Good

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Recommend Dealer
Yes
Employees Worked With
Michael Colotti
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