Ford of Londonderry - Service Center

Don’t be fooled by a name: if you want the best sales and service, Londonderry Ford is the BEST! and service, Londonderry Ford is the BEST! More

We have had multiple vehicles serviced at Londonderry Ford and Marybeth Payne has always gone out of her way to keep us well informed of the status of our vehicles being serviced and has helped move the Ford and Marybeth Payne has always gone out of her way to keep us well informed of the status of our vehicles being serviced and has helped move the process along. More

It was a pleasure to deal with B J in the body shop his follow up with a difficult insurance Co was outstanding the repairs were done to perfection also in a timely fashion follow up with a difficult insurance Co was outstanding the repairs were done to perfection also in a timely fashion More

Some service advisors need to learn to do what they say they will. Meaning if they tell you they will check and call back. That should be in a timely manner and not almost a day later. If they say the have they will. Meaning if they tell you they will check and call back. That should be in a timely manner and not almost a day later. If they say the have the part in stock and can “do it tomorrow”, the expectation is it would also be done that day, not the next day evening. Customer support communication training is needed. More

Getting oil change rear passenger door was damaged. Dealer repaired. For unknown reason. Dash camera was disconnected and wires removed from under trim. No answer why this was done. Trailer hitch remov Dealer repaired. For unknown reason. Dash camera was disconnected and wires removed from under trim. No answer why this was done. Trailer hitch removed. Maybe for pain purposes?? Absolutely no reason to disconnect and remove dash camera from inside the cab while work was done on rear passenger door exterior. No work needed to be done on the interior. I will need to perform an inspection on the rest of the interior of my truck and maybe under the vehicle as well. I will be bringing my vehicle to another shop to life the vehicle to check the undercarriage. I do not feel comfortable dealing with this dealership anymore. I called the dealership the next day to ask why the above was done and left a voicemail and did not get a call back. All in all. Disappointed and dissatisfied with this dealership. More

I was very pleased with the service that was done on my 2014 focus. I also liked the service dropping my car at my residence after service. 2014 focus. I also liked the service dropping my car at my residence after service. More

Great service department! !! Love the new service of picking up and dropping off the car !! Love the new service of picking up and dropping off the car More

Great Service Department. They finally solved my infrequent steering system problem. Only dealer that didn't have a 6-8 week wait. They finally solved my infrequent steering system problem. Only dealer that didn't have a 6-8 week wait. More

There better than nearby facilities. Though they continue to not reattach the bottom engine compartment shield. The day following an Oil Change, while I was rotating tires I found one re Though they continue to not reattach the bottom engine compartment shield. The day following an Oil Change, while I was rotating tires I found one retaining screw missing. (I still need to check the rest) More

The service department was easy to deal with. However, I have an issue with the body shop. I went there to get work done on my Mustang and was told they would send me an estimate. Been almost However, I have an issue with the body shop. I went there to get work done on my Mustang and was told they would send me an estimate. Been almost a month and still nothing. More