Ford of Murfreesboro

they did exactly what I wanted. When I got ready to leave, I was telling the gentleman at the counter I couldn’t get my bed cover folded up and he said he had one like it and he wou When I got ready to leave, I was telling the gentleman at the counter I couldn’t get my bed cover folded up and he said he had one like it and he would fix it. He fixed it in like two minutes. They really do go the extra mile there and I appreciate it. More

Put my car I’m collision. Well pleased with work. Left looking like new car. Well pleased with work. Left looking like new car. More

I have used Ford Quick Lane for 7 1/2 years. They are professional, friendly, courteous and the mechanics are excellent. Wouldn't go anywhere else. They are professional, friendly, courteous and the mechanics are excellent. Wouldn't go anywhere else. More

Strike 1 - I needed a tire. Spoke to someone who said it would have to be ordered. I called back on the day it was supposed to have come in to set up an appointment. I spoke wit Spoke to someone who said it would have to be ordered. I called back on the day it was supposed to have come in to set up an appointment. I spoke with the same person (VERY distinct voice so I know it was the same person) who said we don't have a tire ordered for you. Who did you speak with? I said I don't have a name but I'm certain it was you (I didn't want to bring up why their voice was so memorable). It wasn't me she said. So after driving around on an "iffy" tire for a week, I decided not to wait for them to reorder and got a tire somewhere else. Strike 2 - I go in for an oil change earlier this year. My low tire light was on so I asked them to check that also. At the time of payment Josh assured me that all was good to go and everything was checked. I get to my car and first thing I noticed was the complimentary car wash had not been done. No biggie I thought. I start my car and the low tire light was still on. I told my son maybe they forgot to re-set it. I mean, Josh did say everything was good to go. We drive to Smyrna and stop to get lunch. Came out to leave and that tire was flat. My son pumped it up and we drove back to get it fixed. I informed Ford that I specifically asked for that tire to be fixed, was told it was fixed and then it goes flat 10 min. later. I was told that the spot on the tire was usually hard to patch but they would try to fix it. Strike 3 - No problem out of my tire since last visit. The first cold night my low tire light came on. The tires didn't look low but I had an oil change appointment soon so I decided to wait and have them check it. I figured it was the cold. They fixed it last time so they should know what to check and what tire was fixed last time. I arrive at 10:30 a.m. for my oil change. I also asked if my tires could be checked. I explained what had happened last time so I wanted to stress how concerned I was. The person helping me asked which tire it had been and I said front passenger. Around 11 I was told my car needed realigned and I said fix it. Around 1:00 I was told my back brake pads were metal to metal. I said okay replace them. Around 2:45 I see my car just sitting there with no one working on it. I go back to the person I was dealing with but there was another customer with them. Then I see Josh. I asked Josh to call back and have someone bring my car up. He calls back there and is informed that they're not finished. They're waiting on the lift to be available so they can do the alignment. You mean the one they told me about around 11 this morning? I said just give me my car without the alignment. The oil change was free (I got two free oil changes after Strike 2 as their way of "making it right), they flushed/replaced my transmission fluid/back break pads and an alignment which I didn't get cost me $959. Oh and let's not forget being there 4 and a half hours. Nobody on the work floor seemed to be working very fast. I saw one guy under a vehicle screwing something in, then he would walk off to talk to someone, come back and screw in another, stop and talk to 2-3 guys around him, etc. Maybe you you should set up an espresso machine for your workers. Anyways, I'm done with your dealership and as soon as I am able I'm trading in this Ford for something different (but definitely not a Ford). I am an unmarried older woman who doesn't know a lot about vehicles. The dealer that I use needs to be a place I trust. I want a place I can go where when I leave, I know my car is as safe to drive as is feasibly possible. I don't have that trust in Ford of Murfreesboro. There is no reason for anyone from this dealership to call me "to make things right".Nothing can make this right. Other than wanting a refund for the alignment that I didn't wait around for, I'm totally done. I do not wish to ever set foot in your dealership again. More

Bought an Explorer 90 days ago and service has been a nightmare since. Damage to the wheels first time, damage to the tire itself the second and lastly went for tire rotation and they put 4 new lug nuts nightmare since. Damage to the wheels first time, damage to the tire itself the second and lastly went for tire rotation and they put 4 new lug nuts which were 2 inches longer than the originals and didn't bother to tell me. More

The staff are excellent and the mechanics are extraordinary. I have been going there for 7 1/2 years since I relocated here from Florida after I retired. I would not go anywhere else. extraordinary. I have been going there for 7 1/2 years since I relocated here from Florida after I retired. I would not go anywhere else. More

Fantastic sales and service. I bought my F-150 in Jan 2021 and have had great experiences with Ford of Murfreesboro and their Quick Lane oil change. I bought my F-150 in Jan 2021 and have had great experiences with Ford of Murfreesboro and their Quick Lane oil change. More

I’ve been using these folks for several years. New cars and service. They know how to keep me happy. Excellent place to do business. New cars and service. They know how to keep me happy. Excellent place to do business. More

I would never return to this dealership ever again it’s terrible with customer service and more terrible with customer service and more More

Three hour oil change Not acceptable. The mechanic was in empathetic and did not care. The mechanic was in empathetic and did not care. More