Ford of Northampton

Ford of Northampton has the best service department I have ever dealt with. They are careful, thorough and they explain what is needed and what my options are. They do excellent work. have ever dealt with. They are careful, thorough and they explain what is needed and what my options are. They do excellent work. More

Doing great. I see the Ford is experiencing a good year on the stock market. Please pass this on to your customers. Seems as good companies show great profit they then raise prices and that ruins it for e on the stock market. Please pass this on to your customers. Seems as good companies show great profit they then raise prices and that ruins it for everyone. I'm sure it's tough...but it is better to keep prices low and grab more loyal customers than raise prices...and loosing your customer base. Keeping your prices down forces other car companies to have their own problems. It would be as great sales technique (advertisement) to bring this info to the public...and to prove it with some obvious comparable costs that the competition is forced to adjust to. More

Friendly, easy to reach, fast service. Very helpful, very clean service area and waiting room. More important no hidden cost or add ons. All Questions were answered. What more can you ask for? Thank You, clean service area and waiting room. More important no hidden cost or add ons. All Questions were answered. What more can you ask for? Thank You, More

Lynda was very professional and knew the product well. Was very good with a demo of the features and functionality of the vehicle. She guided me to the best vehicle for the needs I had versus my emotiona Was very good with a demo of the features and functionality of the vehicle. She guided me to the best vehicle for the needs I had versus my emotional attraction to the higher priced Sport model. Would shop Ford of Northampton again. PQ Easthampton More

Service itself is good; Ford of Northampton is used to my coming in now and provides a loaner or gives me a ride. My Ford C-Max, purchased in Feb. '13, has been in the shop 6 times already: 1 for a loose wir coming in now and provides a loaner or gives me a ride. My Ford C-Max, purchased in Feb. '13, has been in the shop 6 times already: 1 for a loose wire the week I bought it, 3 for failing to start (towing required), & 2 for recalls (one a "customer satisfaction" modification). Despite good service and liking the car, I'll get rid of it if it continues to require work. It hasn't gone 5000 miles yet. More

We felt that we were listened to every step of the way. We never felt rushed, especially during explanation of all the "high" tech things on the dash. Thank you. Joanne Moynahan We never felt rushed, especially during explanation of all the "high" tech things on the dash. Thank you. Joanne Moynahan More

Completely satisfied with process. Entire staff, and Derek in particular, put me at ease and helped me make a decision. My wife will be buying a car there in the next year based on my experience. Derek in particular, put me at ease and helped me make a decision. My wife will be buying a car there in the next year based on my experience. More

My regular 3,000 mile oil change was done and also the "Works" check up was performed. I was impressed with the Vehicle Report Card which came with my invoice. The Tech even measured my tire depth!! I "Works" check up was performed. I was impressed with the Vehicle Report Card which came with my invoice. The Tech even measured my tire depth!! I have very low mileage on my 2004 Ranger and feel confident my truck will last many more years with the help of George and his techs in the service department. Thanks More

We had a very pleasant experience at Northampton Ford. Our sales person, Derek Larivierre, was very helpful. He answered all of our questions with patience and understanding of our needs. He worked with Our sales person, Derek Larivierre, was very helpful. He answered all of our questions with patience and understanding of our needs. He worked with us to come up with a fair trade in value for our old car that made the deal work for us. All the other staff were very friendly and helpful when Derek was not available. The whole process was very smooth and went much faster than we thought possible. A big factor was the availability of a car (C-Max) that we wanted and the ability of the dealer to have it for us right away along with taking care of all the required paperwork. We will be long term customers and will recommend them to our friends. More

When I went in for service, I was told that the Cat. Converter had cracked and needed to be replaced, not the news or price you want to hear when you think its just the flex pipe. R B Easthampton Converter had cracked and needed to be replaced, not the news or price you want to hear when you think its just the flex pipe. R B Easthampton More