Ford of Northampton

Bill Richards and our salesman Timothy Walz made it possible for my wife (Jackie) to have a very happy Mother's Day. Mr. Richards gave us a very fair trade for our 2006 Explorer and got us an afforda possible for my wife (Jackie) to have a very happy Mother's Day. Mr. Richards gave us a very fair trade for our 2006 Explorer and got us an affordable lease payment thru the exeplary efforts of Business Manager Bill Lundy. We have had some tough economic times in our family over the last couple years and were afraid of what kind of payment tier that we would get stuck with. Mr. Richards and Mr. Lundy were able to arrange Tier 1 Credit for us . The salesman Tim got the vehicle she desired a 2013 Escape in the color she loves and with all the features she wanted - he treated her like a Queen !!!. We are very happy with the vehicle which has been greatly admired by Jackie's coworkers and our family. We have heartily endorsed this dealership to our friends, family and aquaintances. When we were introduced to the Service Manager George Liptak, I recognized him from another dealership that he worked for that we had patronized and were pleased to see him and we compliment this dealership for having the good sense to make him their Service Manager. Lastly Mr. Richards was the most impressive General Manager that I have ever met. He was extremely knowlegible and took away our anxities of a new car aquisition. He even made us a pot of fresh coffee - I never saw any other General Manager do that - oh I forgot to mention that I once sold cars for 2 dealerships. Mr Richards even gave us a follow up satisfation call - when he got me on the phone he spoke to me briefly and then said that he really needed to talk to Jackie as" she is the #1 important person in this deal"!!! When I told her what Bill had said she was even happier and said " I am not getting a car ever from anyone else - only from Bill". I then got the phone back and Bill and I both said together the Dr. Phil line - " If Mamma Ain't happy than no one else is happy" Jackie overheard us and giggled - "You guys should remember that"!!!! I want to thank Northampton Ford for making "Mamma Happy" !!!! Sincerely - E.B. & Jackie More

Excellant customer service and the car was a quality product. We were treated with respect and were happy with our trade-in price. The dealership handled us in a sincere friendly way. product. We were treated with respect and were happy with our trade-in price. The dealership handled us in a sincere friendly way. More

Would be nice if late night hours offered at least 1 day a week Not too crazy about the driving in and out of service but I'm sure in the winter I'll like it. a week Not too crazy about the driving in and out of service but I'm sure in the winter I'll like it. More

Overall, a very good experience. The dealership worked hard to ensure I was satisfied with the car buying experience. We traveled over 100 miles to reach the dealership hard to ensure I was satisfied with the car buying experience. We traveled over 100 miles to reach the dealership More

Tim was a outstanding salesman. Very personable,professional and not over bearing.We have had positive encounters with him in the past.Have been a member of the Ford family for 40 years. personable,professional and not over bearing.We have had positive encounters with him in the past.Have been a member of the Ford family for 40 years.Thank you. More

They explained everything and discuss options and the work was completed in the estimated time. The waiting area is excellent. They offered me a ride. They are exceptional. work was completed in the estimated time. The waiting area is excellent. They offered me a ride. They are exceptional. More

My wife and I were looking for a new hatchback, so we called several dealerships in the western half of the state until we found someone willing to give us the best price on a Focus. Northampton Ford qui called several dealerships in the western half of the state until we found someone willing to give us the best price on a Focus. Northampton Ford quickly matched it, and drove a Focus down from their other dealership since they didn't have one on lot for us to test. Derek was never pushy at all, and let us get a great feel for the car. While we waited for our trade-in to be evaluated, he didn't push anything and was happy to chat about all things non-car related - a huge relief over the usual sales pitch. His manager overheard us talking about my job, and let me know that we could get even more off based on a partnership with my employer (even though we were well below invoice after the year-end incentives and base price match). We told them we had three more cars to test drive, and they gave us a few nights to sleep on the deal and couldn't have been nicer, more low-pressure, or more unlike the other dealerships (where the salesman starts, then the closer comes in and goes high pressure). More

My current car is a 12 year old Toyota Solara. I'm looking at several different types of cars before I settle on something. I test drove a Fusion and an escape and Mr Lundy was pretty reasonable. All looking at several different types of cars before I settle on something. I test drove a Fusion and an escape and Mr Lundy was pretty reasonable. All he does is give me the keys and wait for me to bring the car back, which is good to drive the car without a salesman. Today I wanted to try the Focus hatchback since I always drove hatchbacks before I bought my Solara. I called ahead so Mr Lundy would be there. Once inside I was directed to his desk where hew as sitting, staring at the computer screen and quickly hitting numbers on his desk phone. I stood and waited. He continued to look at the computer screen and quickly hit more numbers on his phone. Still no "hello" or even a glance. Another salesman walked by me twice and excused himself each time. I'm still standing and waiting. Finally Mr Lundy looks up at me and asks if I'm "actually buying something" or keeping my car another year. He doesn't invite me to sit down, doesn't have the car ready even though I called ahead. I told him I wanted to drive the Focus since I always had hatchbacks and I'm "not here for fun". Mr Lundy then told me to not be so defensive. I told him there's lots of others dealerships around and I walked out. Simply a rude and unprofessional salesman who wants to make a quick buck. I get better treatment at Burger King!!! Try Marcotte Ford in Holyoke... they are very, very nice and very professional. More

This was a terrible experience. We attempted to explain what we needed and the salesperson just was no help to assist us. We left once and they immediately called us to come back, when we did they were st what we needed and the salesperson just was no help to assist us. We left once and they immediately called us to come back, when we did they were still unable to accommodate us. They called us again once we got home and said they "think" they have a deal for us. By this time I was frustrated and feeling defeated. Luckily we got in touch with Steve Lewis Subaru who made everything perfect for us. Northampton Ford called us the next morning and told my husband that they "saw" us at Steve Lewis Subaru and attempted to coax us to come back into to the dealership and they would find something in our budget. We declined and are very happy with our choice. We should have started across the street at Steve Lewis Subaru now we know. More