Ford of Port Richey

Oil change door panel reinstall Was very professional help me out with getting oil changed and fix a door panel that was not properly reinstalled almost a year ago there after fixing Was very professional help me out with getting oil changed and fix a door panel that was not properly reinstalled almost a year ago there after fixing a window regulator More

It is a great place They work with you well and they make sure happy and i love myescape very much and thank this dealership for making it happen. Would by more if need They work with you well and they make sure happy and i love myescape very much and thank this dealership for making it happen. Would by more if need another car More

Simple, fast, fair, friendly and respectful The best experience in the car buying industry thus far. Jack and Joe were the absolute best! They made the experience practical, and comfortable. I w The best experience in the car buying industry thus far. Jack and Joe were the absolute best! They made the experience practical, and comfortable. I would and already have recommended both of their expertise to fellow coworkers, friends and family. If I decide to go Ford again, they will definitely be receiving my business again. No question about it. More

Excellent service from start to finish Steve was professional and kind throughout the process. He located a vehicle I was looking for and educated me on the many options. One of the most im Steve was professional and kind throughout the process. He located a vehicle I was looking for and educated me on the many options. One of the most important piece to sales is matching the right product with the right customer. Steve has the ability to make this happen which will create satisfied and loyal customers today and in the future. More

unsatisfactory service from service dept Recently on Sept. 5th I had a experience with Ford of Port Richey’s Service Dept that I am not happy with. I have a 2012 Ford Fusion and a few days Recently on Sept. 5th I had a experience with Ford of Port Richey’s Service Dept that I am not happy with. I have a 2012 Ford Fusion and a few days before that my car would not start and upon my looking under the hood I saw battery acid sprayed all over the interior under the hood. I got someone to take me to Ford of Port Richey and purchased a new battery for $141.72 which I then installed at home with the help of a neighbor. After installing the new battery I had noticed all the media such as radio, clock. voice command, etc, would not work at all. No power to them it appeared. I figured that was something I would have looked at later when I had more time. However, after driving a day and half with the new battery once again my car would not start. I called a tow service to come jump our car to the tune of $64. After jumping the battery the service guy asked me to let him look to see if maybe I had left something on. He gave the car a careful going over and said nothing had been left on and he did not have a clue why this new battery failed to start the car that morning. I immediately drove it over to the Ford of Port Richey Service Dept and explained what had happened to them. They promptly said that I had to have left something on to cause the battery to fail because it was already showing a full charge and I only lived 4 miles away. I very emphatically denied leaving anything on because I have always been extra diligent about such as that. I then told them about all the media not working since my original battery failed and sprayed acid all over. I explained that though I had a new battery they still appeared to still not have power. I asked if perhaps the problem might be a fuse that blew when my original battery went out. The service advisor said there was not a fuse for the radio so that was not the problem. I then told him I had studied the car manual and thought I saw in it there was a fuse for the radio. Once again I was told there was not a fuse for the radio and I would need to leave it with them for the rest of the day. I had left my manual at home where I had been reading it so could not show him the page I had just read about the radio fuse. I left the vehicle and when I arrive back around five they told me my radio needed an ACM module which cost $658. Plus tax. I declined having any of this done at the present time because I never used the radio and it was not a priority for me. I paid $118.71 for the day’s services from them. At this point I felt I was going to go broke and still had an undependable vehicle. The next day my husband and I evacuated to middle GA because of Hurricane Irma bearing down on Florida. 24 hours after arriving in Middle GA once again my car would not start. I called my son in law to come jump the battery for me. Before he jumped the battery I got out my car manual and found the page where it told me that the fuse/relay location for the radio was at 39. I then asked him to pull this fuse and lets look at it. Yep, the wire in that fuse was broken completely in the center. After replacing this fuse he then jumped the battery and not only did my car start but so did the radio, voice command, blue tooth and clock. That was five weeks ago and all are still working beautifully as well as the car battery has not failed since then. This incident makes me livid. My husband is 84 years old and very sick. I am the primary care giver for him as well as our entire household. I felt very vulnerable to be fleeing from a hurricane in a car that appeared to be undependable even after taking to a Ford dealers service dept for battery problems. I am a 73 year old female who has never worked on a car a day in my life and cannot help but wonder why I knew to look in my auto manual and see there was indeed a fuse for the radio and professional Ford repair technicians did not know to check fuses first? That one thing would have saved me a lot of anguish wondering if my car was going to start the next time after I turned it off. I also wonder how many folks have paid approximately 700 dollars to have their car media repaired when they really only needed a fuse. Since arriving back home I found a very nice young man who runs an independent car repair in Hudson. He felt sorry for me after hearing my tale of woe and has not only run diagnostics on my car (everything was fine) but cleaned all the battery acid from wires and post that had been sprayed when the original battery went out. He then coated everything with a protectant to prevent future damage. He found one other fuse that he replaced and then proclaimed everything good to go with no expense to me though I did insist on tipping him. I now feel safe when I drive my car but not safe enough to take it back to the Ford of Port Richey Service Dept. More

Purchased 2017 explorer Steve Wollak recommended Shawna to me and she was awesome to deal with she actually spent time listening to what we needed in a vehicle and didn't pre Steve Wollak recommended Shawna to me and she was awesome to deal with she actually spent time listening to what we needed in a vehicle and didn't pressure us into anything we didn't need and treated us like friends and not just as another sale. Omar was also a pleasure to deal with and took the time to explain anything we were unclear on. Overall my experience was good but it would of been nice if someone from management had come out to at least say thank you after we purchased the vehicle. More

Amazing experience! I recently bought a used 2014 Mustang and I couldn't of had a better experience. Garry and Josh helped me with everything I needed. I told them what I I recently bought a used 2014 Mustang and I couldn't of had a better experience. Garry and Josh helped me with everything I needed. I told them what I was in the market for and how much I could afford, and they matched exactly what I needed. These two gentlemen are truly an asset to this dealer ship! Would definitely recommend them if you are in the market for a car. More

Service Dept Steve Wollak will help you with any needs to your vehicle is understanding and will take care of all his customers in a timely manor. Steve Wollak will help you with any needs to your vehicle is understanding and will take care of all his customers in a timely manor. More

Great service and value! Highly recommend this dealership. Friendly, efficient and offered the best deal in the area for our 2017 Ford Explorer Limited. We had compared sever Highly recommend this dealership. Friendly, efficient and offered the best deal in the area for our 2017 Ford Explorer Limited. We had compared several dealers online for best deal and visited one dealership prior to coming here and found Ford of Port Richey gave the best deal, worked hard to make it what we needed, and went out of their way to make us comfortable. Joe Petrillo, general manager, went above and beyond with his customer service and Angela McCracken, sales consultant did likewise, even coming to our home to sign paper needed. Lou Peppe,management, was the most persistent of several dealers in attempting to help us after we completed an online request. Paul in finance was able to obtain a much better finance package than the prior dealer, which cemented the deal. If you want a Ford, this is the place to go! More

Glad I gave them another try, thanks to Steve Bretz I went to this Ford many year ago and said to myself I would never go back. Well my neighbor told me try them again since I was looking for another ca I went to this Ford many year ago and said to myself I would never go back. Well my neighbor told me try them again since I was looking for another car, I am glad I did. I am not so sure I agree with Josh’s (Mgr) way of calculating payments and telling me I was wrong when my background was in finance. It almost made me walk away, but Steve was on top of making it right and saved this sale. Thank you Steve. Sincerely, Mr. Late Night More