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Ford of Port Richey - Service Center

Port Richey, FL

4.6
4,605 Reviews

4,605 Reviews of Ford of Port Richey - Service Center

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April 20, 2022

They are FANTASTIC! !!! I was seen immediately & they did an Outstanding job!! Even gave my 9 yr old dog water while we waited. Really Nice!! More

by dawncoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 22, 2022 -

Ford of Port Richey responded

We are very dog friendly and loved meeting your puppy. Thank you for choosing Ford of Port Richey.

April 20, 2022

Quick turn around on oil change and tire rotation. Clean customer lounge that accommodates remote work. More

by Josh A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Ford of Port Richey responded

Excellent to hear. Thank you for servicing with Ford of Port Richey.

April 19, 2022

Sales sucked! Tried to sell me a truck for 17,000 over what Jd power said it was worth. My bank said no way in xxxx. So I ended up driving back to Mi and buying on More

by Pauldsartor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales manger, Nathaniel "Nate" Gonzalez
Apr 18, 2022 -

Ford of Port Richey responded

We are sorry that we could not meet your expectations.

April 19, 2022

They listen and look at your concerns. Any problems I have had they took care of it More

by starfish25168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Ford of Port Richey responded

We do the best we can to make sure every customer's needs are met and expectations exceeded. We appreciate the time you took to leave us your feedback and thank you for choosing Ford of Port Richey.

April 19, 2022

The only Reason I’m back at Ford of Port Richey Anthony Asturi good sale man More

by Mozart4141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caden Giguere, Anthony Asturi
Apr 19, 2022 -

Ford of Port Richey responded

We're glad that Asturi makes you feel welcome and we are glad to have your business. Thank you for your business.

April 19, 2022

Spots all over the vehicle when it was returned to me. It took me over an hour to wash the truck and rub the spots out. I do not believe a protective coating was applied to the interior and I found two sc More

by APL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Gonzalez
Apr 19, 2022 -

Ford of Port Richey responded

We can assure you that this is not the case and we care about every customer, regardless of when the sale was. Please reach out to me directly at ccalle@fordofportrichey.com so that we can get more information about your experience.

Apr 20, 2022 -

APL responded

Let me get this straight. PR Ford requests I provide a review. I submit an account of my service experience as I see it. Then, instead of offering to do it right or taking my input as constructive criticism and looking to improve a service flaw, instead I'm told "We can assure you that this is not the case". Then adding "Please reach out to me directly so that we can get more information about your experience" is kind of insulting. When I would like more information from someone I generally reach out to them. No need to follow up.

Apr 20, 2022 -

Ford of Port Richey responded

Well it's very difficult to look up a customer by the handle APL, and seeing as how most people are uncomfortable putting their personal information on the internet I figured I would provide you my email so that you could privately send me your information. If this is not acceptable to you, we understand, I figured I would try and help the situation.

Apr 20, 2022 -

APL responded

I am sorry that you do not have the capability to search customers by Email ID. As your folks ask for it when scheduling service you might want to consider having that capability added. Nathaniel was my Service Advisor. I addressed my issues and concerns directly with him. Nathaniel also attempted to find a fix for my seat belt that refuses to fully retract. Unfortunately he could not find one, so I'm stuck with that unresolved issue. Also, I sure as heck hope I do not find the screws left on my floor are necessary for safe operation. I hope you can sense my frustration.

April 19, 2022

Did great job on repairing my issues with my van. Will recommend your service to everyone More

by navas.marcelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Ford of Port Richey responded

We are very glad to hear that you had a positive experience with us. We appreciate your review and thank you for the opportunity to earn your business. Thank you for choosing Ford of Port Richey.

April 19, 2022

I was traveling and had trouble with a Ford deisel truck. I called 2 Ford dealers near breakdown location. Both told me a week and a half for an appointment. Port Richey Ford said.to bring It in. That wa More

by Llkoenig1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Gonzalez
Apr 20, 2022 -

Llkoenig1 responded

Thank you!!! Great service guys!!

April 18, 2022

Excellent services, high efficiency, nice and very friendly staff. Steve is the best. I always like to go to do anything is my car. More

by DINAPEARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Ford of Port Richey responded

Thank you for choosing Ford of Port Richey.

April 18, 2022

Excellent on time the tech was friendly I recommend my friend to ford of port Richie More

by Designerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Drummond
Apr 18, 2022 -

Ford of Port Richey responded

Thank you for choosing Ford of Port Richey.

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