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Frank Johnson
Frank Johnson at Ford of Port Richey

Frank Johnson

Ford Certified Service Advisor

Ford of Port Richey

10715 U.S. Highway 19
Port Richey, FL 34668

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4.7
842 Reviews

Dealership Experience

11 yrs, 1 mo

Industry Experience

11 yrs, 1 mo

Specialties & Trainings

Ford Certifeid

Mitsubishi Certified

4.7

842 Reviews

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842 Reviews of Frank Johnson

August 23, 2026

Dealership Rating
Employee Rating

Worse service, service manager should be fired from last week experience you guys service has gone to ZERO More

by ravinesh2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Wollak, Tim Lanzone, Rayann Gable, Jesse Zaker, Anthony Ferrerosa, Kyle Guthrie, Curt Degarmo, Adam Brenneke, Kwaune Amlin

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August 07, 2026

Dealership Rating
Employee Rating

Employee Frank Johnson treated great, really cared opion the work that was done.kept me posted of the work that was done. More

by FRANKLIN1JONSON55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keyvin Castillo

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Aug 07, 2026

Ford of Port Richey responded

Clear communication is at the heart of how our service department operates. Knowing Frank’s updates kept you informed and well cared for throughout your Ford F-150 service is rewarding.

July 24, 2026

Dealership Rating
Employee Rating

Great service! Very convenient, Port Richey Ford picked my truck up for service and dropped it back off. Took care of all my concerns! More

by CKELLY1588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rayann Gable, Kwaune Amlin , Logan Doers, Allen Dunlap

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Jul 24, 2026

Ford of Port Richey responded

Thank you for sharing your experience with our pickup and delivery service. We’re pleased your Ford Expedition Max was well cared for and that all your concerns were addressed.

July 16, 2026

Dealership Rating
Employee Rating

Great people, great Place! ! I won't go anywhere else. They are efficient, and fast. such good communication! More

by jsoldi14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Wollak , Tony who drove me home from Ford

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Jul 16, 2026

Ford of Port Richey responded

We appreciate your loyalty and are glad our team delivered efficient, fast service and clear communication during your Ford Escape’s visit. Please reach out if we can assist you again.

July 10, 2026

Dealership Rating
Employee Rating

Allen was the best service advisor I ever dealt with at ford of Port Richey. More

by Hanleydavid4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Wollak, Dolly Kendall, Gary "Lee" Via, Rayann Gable, Kwaune Amlin , Logan Doers, Allen Dunlap

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Jul 10, 2026

Ford of Port Richey responded

We appreciate you taking the time to highlight Allen’s exceptional service during your Ford appointment. It’s fantastic to hear he made such a strong impact. We’re here to support your service needs whenever you return.

July 02, 2026

Dealership Rating
Employee Rating

People are nice but the service is super long and takes days & weeks to get things done. Management does not acknowledge emails. More

by lak70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim Lanzone, Kyle Guthrie, Adam Brenneke

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Jul 05, 2026

Ford of Port Richey responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 01, 2026

Dealership Rating
Employee Rating

always have a good realation ship with your service frank johnson is awesome to deal with More

by FRANKLIN1JONSON55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 01, 2026

Ford of Port Richey responded

It’s fantastic to hear that Frank made your Ford F-150 service experience so positive. Thank you for trusting our service team with your truck and for your continued loyalty.

June 30, 2026

Dealership Rating
Employee Rating

I am always met promptly by my Service Advisor, Frank Johnson. All services and/or repairs are performed promptly and professionally More

by FGWARNERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Lanzone

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Jun 30, 2026

Ford of Port Richey responded

It’s great to hear Frank always greets you promptly and that your Ford F-250 service is handled with professional care. Thank you for the 5-star rating and your trust in our team. We look forward to supporting you at your next visit.

June 24, 2026

Dealership Rating
Employee Rating

Service staff were excellent. Work on my vehicle was done in a timely manner and accurate More

by Dominic Palermiti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Black

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Jun 24, 2026

Ford of Port Richey responded

Thank you for recognizing our service team. We’re glad your Ford was serviced promptly and accurately. We look forward to assisting with your future maintenance needs.

June 19, 2026

Dealership Rating
Employee Rating

Fast and reliable service and love the tracking services and videos they send as you wait for your vehicle to be serviced. The love text feature is also great to communicate with staff as they are working o More

by KRYSTALSUMRALL1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 19, 2026

Ford of Port Richey responded

We’re delighted you found our service fast and reliable and that the tracking videos kept you informed during your Ford Bronco’s appointment. It’s great to know the text feature made communication easy. Frank appreciates your feedback and looks forward to helping with your Bronco next time.

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