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Ford of Port Richey - Service Center

Port Richey, FL

4.6
4,603 Reviews

4,603 Reviews of Ford of Port Richey - Service Center

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April 08, 2022

Excellent service,knowledgeable staff and friendly customer service,clean facility and genuine concern for customer satisfaction More

by PARNELLFOODS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Ford of Port Richey responded

Thank you for your business, and thank you for choosing Ford of Port Richey.

April 08, 2022

Feel very coming at this dealership Rayann was a perfect service person and answered every question Thanks More

by MULLOZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Ford of Port Richey responded

Thank you for servicing at Ford of Port Richey.

Apr 12, 2022 -

MULLOZZI responded

Great place for service,everyone is always happy to help

April 08, 2022

Very professional and courteous staff Will definitely return for future service Thank you so much. More

by samfam001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Gonzalez, Nick Drummond, Andres Javage
Apr 12, 2022 -

Ford of Port Richey responded

Thank you for the feedback and thank you for servicing your vehicle with Ford of Port Richey.

April 07, 2022

Good service and price. It took longer than they said by double but people were nice. More

by Janicecrosbyatl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Ford of Port Richey responded

Thank you for servicing with Ford of Port Richey.

April 07, 2022

Terald Hopkins runs an awesome shop for the Morgan Auto Group. He’s got a great team of guys and gals working there with everyone focused on customer service and customer experience. This service was for More

by jregan01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Ford of Port Richey responded

Thank you for servicing with Ford of Port Richey.

April 07, 2022

Fair and honest service service ,will explain and give estimate. I was surprised that they had the parts I needed in this terrible time in US History. More

by BRADBANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rory Hokanson
Apr 12, 2022 -

Ford of Port Richey responded

We are Facing unprecedented times as a country and we are all doing the best we can, given the constraints and supply chain issues. and we appreciate you being patient and understanding with us. Just know that we will all get through it together and know that we are happy to service all Brands, not just Ford's. Thank you for choosing Ford of Port Richey.

April 07, 2022

Was prompt and courteous. Did what they said they would in a timely manner. Nice customer waiting area. More

by bernielou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Gonzalez
Apr 12, 2022 -

Ford of Port Richey responded

Thank you for choosing Ford of Port Richey.

April 07, 2022

Service was excellent. .Matt the service manager was very helpful. The sales department was very helpful also showing us a variety of vehicles. The only issue was we had a r More

by tnoser
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Service manager
Apr 12, 2022 -

Ford of Port Richey responded

Thank you for leaving us a review. Unfortunately, this would be outside of our purview. Had this been a product that we installed, we absolutely would have stood behind it and warrantied it. However, seeing as this was not one of our products, installed at another dealer, there is little we can do. We will be happy to provide you with whatever documentation you require to pursue a refund at the Virginia dealer, however, that would be the most that we could do for you. We appreciate you taking the time to leave us your feedback, and thank you for your business.

April 06, 2022

Great customer service especially working with Nathaniel Gonzalez I worked with him in the past and always been treated with high degree of professionalism He is knowledgeable ,respectful and a true asset t More

by BRENNANISKOOL03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel "Nate" Gonzalez, Nick Drummond
Apr 12, 2022 -

Ford of Port Richey responded

Thank you for taking the time to leave Nate such a good review. We appreciate you taking the time to let us know how well he made your experience. Thank you for choosing Ford of Port Richey for your service.

April 06, 2022

I went to ya e the works oil change and inspection. Never told me my battery was leaking acid broke my windshield fluid cap. Then when I asked about some of the recalls that were taken care of were hav More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of the name
Apr 12, 2022 -

Ford of Port Richey responded

We are sorry to hear about your experience. Please let us know if there is anything else we can do for you.

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