Ford of Port Richey - Service Center

I’m here again to address a situation that since I bought this truck back in July and 5 days later start to have issues. This truck was sold by the Ford dealer and on their selling paperwork states that it w this truck back in July and 5 days later start to have issues. This truck was sold by the Ford dealer and on their selling paperwork states that it was inspected and certified that it was a NO Issues vehicle. In less than 500 miles to the truck the radiator breaks and 2 days later the water pump failed too. Both were replaced by Port Richey Ford due to the timeframe of this vehicle sell and use . Since the radiator was fix I mentioned to the service advisor (Frank Johnson ) that the truck had a tic sound that for my knowledge was not normal. They repair the truck radiator on the first visit and on the second the water pump and on both occasions I repeat to mention the ticking sound on idle but nothing was mention of an existing problem or future one. I haven’t use this truck as much and I decide to to continue research an compare to another’s F-150 with the same configuration and a Ford mechanic diagnosed it is the chain either stretch or the cam phasers. Something that on the first repair of the radiator I also print a service bulletin about the symptoms and noises that are the same of my truck. I place my trust on Ford trading a truck that I didn’t had any issues for 7 year to buy this one that is 10 years more newer that my last. This is unacceptable and it need to be address responsibly. I have the repair record that in every one I state about the noise on idle and in both the dealer look the other way . What are they going to do to make this right and if a vehicle is on sale at least tell the buyer that the vehicle have issues and mark it below price both the other way . More

I was very pleased with our recent service at Ford of Port Richey. Steve Wollack estimated the time it would take to service our car, and he was right on!!! Port Richey. Steve Wollack estimated the time it would take to service our car, and he was right on!!! More

Great team. Competent efficient and professional. Good experience start to finish. Will return to this dealership for service every time I need help. Toni was awesome. And thanks to Chuck, the mechanic wh experience start to finish. Will return to this dealership for service every time I need help. Toni was awesome. And thanks to Chuck, the mechanic who is top notch talent. More

Port Richey Ford service department is great. Nathaniel is easy to deal with easy to get a hold of for any reason. Work is done correct and quickly. is easy to deal with easy to get a hold of for any reason. Work is done correct and quickly. More

AB was amazing he works so hard to get us into a car we love him so much he made the experience so much fun love him so much he made the experience so much fun More

Best Ford dealer around for honest service. I always deal with Steve Wollak in the service department and he is honest and always lets us know what we are looking at cost wise and value wise. What more deal with Steve Wollak in the service department and he is honest and always lets us know what we are looking at cost wise and value wise. What more can you ask for? Great dealership for a a service standpoint and I will be looking at their sales team when it’s time to upgrade. More

Service has gotten a lot better. Friendly people. Did what I asked in a timely manner. Nate was friendly and professional called when truck was ready and got me right out what I asked in a timely manner. Nate was friendly and professional called when truck was ready and got me right out More

I come to Ford of Port Richey every 1-2 months and it’s always a pleasant experience. John was my service rep and he’s awesome! I talk with him every time I’m there and he’s consistently great at his job. always a pleasant experience. John was my service rep and he’s awesome! I talk with him every time I’m there and he’s consistently great at his job. The few times that things have gone wrong, the dealership/John have gone above and beyond to fix the issue. Other names that I would like to mention that have always been great are Eric the parts manager, and Anthony the sales guy. Both great people! More

Never had oil changed at dealership before. Felt confident about quality product. Good price. Took just under an hour with appointment, but I expected that. This is not Jiffy Lube. confident about quality product. Good price. Took just under an hour with appointment, but I expected that. This is not Jiffy Lube. More

Came in to get the AC fixed in my truck and also the driver side visor fixed Steve did a great job communicating with me what’s going to be done and getting the job done in great time driver side visor fixed Steve did a great job communicating with me what’s going to be done and getting the job done in great time More