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Ford of Port Richey - Service Center
Port Richey, FL
4,600 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,600 Reviews of Ford of Port Richey - Service Center
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January 04, 2020
Had 1:20 appt for oil change and tire rotation. At 2:30 they still hadn’t even started. Complained to service advisor and his reply: “ Well they get busy back there” My reply, “ so do I that’s why I made they still hadn’t even started. Complained to service advisor and his reply: “ Well they get busy back there” My reply, “ so do I that’s why I made appt”! Long story short, he comes back a few min and says they’re taking it back now and it will take an hour and a half. Then, about 15 minutes later he says they will be done in a few minutes, and no charge. About 20 minutes he says truck is done, hands me keys, no paperwork, no explanation what was done.. WTH? I didn’t come in for a free oil change, I came in for service and rotation. So, after 2 hours there, I leave not knowing what they did and didn’t do . I know the tires weren’t rotated, the sticker wasn’t changed, the electronic oil change percent meter wasn’t reset, and no explanation of service . How could they be any less professional? Rated a 1 star because 0 stars not an option. More
by Bob150
Employees Worked With
January 04, 2020
Great experience! This is the only place I will bring my car for service! Steve W and staff are awesome as always. Took my car in earlier than my appointment and had me This is the only place I will bring my car for service! Steve W and staff are awesome as always. Took my car in earlier than my appointment and had me out in no time. More
by William.Nelson930
Verified CustomerEmployees Worked With
January 03, 2020
Got the run around and lied too. Someone needs to completely change your management!!! Your sales people are crooked and the sales mgr should be replaced by one with a Little integrit Someone needs to completely change your management!!! Your sales people are crooked and the sales mgr should be replaced by one with a Little integrity! More
by Donesmith1
January 03, 2020
Incomplete Going in to this service department I had high hopes. After having my vehicle serviced I am never going back. They are not looking out for your best i Going in to this service department I had high hopes. After having my vehicle serviced I am never going back. They are not looking out for your best interest they only decide to fix what they want to fix and if there is something they missed they don’t take any ownership about it. I’m extremely disappointed in how they handled my car and how I was treated as a customer. One would think after putting as much money as I did into the repairs that I would get a completely working car but that is just not the case with Ford in Port Richey. More
by FordBuiltTough
Employees Worked With
January 03, 2020
Smooth service Good enjoyable experience. Service provider Frank Johnson was outstanding, professional and friendly. I highly recommend this dealers service dept. T Good enjoyable experience. Service provider Frank Johnson was outstanding, professional and friendly. I highly recommend this dealers service dept. They got me in and out quickly. More
by AIRBRUSHING
Employees Worked With
January 03, 2020
Service Steve(service writer) ws helpful and courteous. Delivery as as promised and I have no doubt the repair was done professionally. I will return for my f Steve(service writer) ws helpful and courteous. Delivery as as promised and I have no doubt the repair was done professionally. I will return for my future repair needs. More
by spter8
Employees Worked With
January 02, 2020
great service They Gave me a ride home. They ook as long as they told me. They were very friendly. Jason Kidd was very informative and helpful. Will return f They Gave me a ride home. They ook as long as they told me. They were very friendly. Jason Kidd was very informative and helpful. Will return for future services More
by snkseeker
Employees Worked With
Jason Kidd
January 02, 2020
Great Experience The Service Dept. Is very helpful and professional. On a routine oil change, the technician discovered a problem and jumped into action. Ford is loa The Service Dept. Is very helpful and professional. On a routine oil change, the technician discovered a problem and jumped into action. Ford is loaning us a vehicle so we won't be inconvenienced. Our salesman came to make sure everything was taken care of. Hard to find this kind of service anymore. Will stick with these guys forever. More
by Buddy's review
Employees Worked With
Omar and Nate
December 30, 2019
Need battery? I am loyal. I always take my car to port richey because I bought it there. Got an Oil change on Dec 26. Experience was disappointing. Mechanic I am loyal. I always take my car to port richey because I bought it there. Got an Oil change on Dec 26. Experience was disappointing. Mechanic claimed I needed battery. I had replaced it on Nov 23. Now taking it there has become a trust issue for me. Toni figured out the mistake by the mechanic and for that I was grateful. More
by owenrosemarie
Employees Worked With
Toni
December 29, 2019
Great service writer , Steve... I have a 450. Steve and Chuck always do a great job. Steve always takes the time to explain problems and factual solutions. I trust them. Most import I have a 450. Steve and Chuck always do a great job. Steve always takes the time to explain problems and factual solutions. I trust them. Most important !? More
by NONE3
Employees Worked With
