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Ford of Port Richey - Service Center
Port Richey, FL
4,599 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,599 Reviews of Ford of Port Richey - Service Center
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December 28, 2019
I was ripped off I took my car there to get an oil change and was told I needed to replace one of the coolant hoses because it had a coolant leak. So I took it back th I took my car there to get an oil change and was told I needed to replace one of the coolant hoses because it had a coolant leak. So I took it back the following week to take care of it. After it was "fixed" I noticed it was still leaking so I contacted the service advisor that helped me that day and he said I could bring it in for them to check it. Now they are telling me that the problem is that the coolant container is cracked. How could they not see that was the issue to begin with? I was told they have to order it and it would be there in a few days but I haven't heard back from them. Oh, but the good news is it will cost me less than $200.00. Are you serious? I have been going there for years and was always happy with the service until now. Thank God the technician that worked on my car was the best one there. Highly recommended by the service advisor. I feel like I got ripped off. More
by TIMBIRITA
Verified CustomerEmployees Worked With
Nathaniel Gonzalez
December 28, 2019
Steve was awesome. Thank you to steve and his crew of awesome mechanics. Car is running like new. I will definitely be returning for all my future service. Thank you to steve and his crew of awesome mechanics. Car is running like new. I will definitely be returning for all my future service. More
by Michael Rodgers
December 28, 2019
3 hour wait for oil change with a appointment Huge confusion on when my used vehicle I purchased from them had its oil changed. Sticker on window said over a year ago it was not their sticker on w Huge confusion on when my used vehicle I purchased from them had its oil changed. Sticker on window said over a year ago it was not their sticker on window, on board computer also said it was also time to change the oil. They pulled it up on their computer and it said it was done in Aug purchased vehicle in the end of November. Car fax said there was only one owner so it set on their lot since Aug ?? Thought that was odd.. Over 3 hour wait with an appointment to get oil changed very disappointed in service More
by WLFSFX1959
Employees Worked With
December 28, 2019
Came in for oil change Around 10, Came in for oil change , service tech recommended an engine diagnostic, thought it ran a little rough, by 3:00 pm, still in waiting room, d Around 10, Came in for oil change , service tech recommended an engine diagnostic, thought it ran a little rough, by 3:00 pm, still in waiting room, didn’t hear from anyone til I had to leave.. oil change was done More
by arthe74
Employees Worked With
Unknown
December 27, 2019
Steve Wollak always takes great care of me. I don’t live near this dealership now. I try to get things done when I visit. near this dealership now. I try to get things done when I visit. More
by rdesimone
Employees Worked With
December 27, 2019
Doesn't know how to communicate Made 4 attempts via online to book an oil change and their webpage wasnt working utilizing three different computers and my phone. Then left my numbe Made 4 attempts via online to book an oil change and their webpage wasnt working utilizing three different computers and my phone. Then left my number 3 times with the IM on their site which they say someone will call you and they never did. So tired if this service department. Looking to buy our next Ford from Tarp on Springs instead More
by scott.glaeser
Employees Worked With
Don't remember their name
December 27, 2019
Roush Supercharger install Excellent experience, I highly recommend them. Full factory warranty & 725hp. You will not be disappointed working with them. Feel confident workin Excellent experience, I highly recommend them. Full factory warranty & 725hp. You will not be disappointed working with them. Feel confident working with them. Great experience. More
by mstaveski
December 27, 2019
Rain guards put on Had rain guards and bug deflector put on my Escape. They did a great job. The wait was reasonable. Eric found my parts and they were put on my car. Had rain guards and bug deflector put on my Escape. They did a great job. The wait was reasonable. Eric found my parts and they were put on my car. More
by PCAMPLESE
Employees Worked With
December 24, 2019
Great experience good price I enjoyed my experience- trust the service and am never pushed to do anything extra that I am not ready for yet- I get great coupons in the mail too! I enjoyed my experience- trust the service and am never pushed to do anything extra that I am not ready for yet- I get great coupons in the mail too! More
by Edaaaa
Employees Worked With
Nicholas Previte
December 24, 2019
Very happy with the service Frank was my service manager he had me in and out in no time everyone was very helpful and polite have used this dealership for 8 years always been happy with the service he had me in and out in no time everyone was very helpful and polite have used this dealership for 8 years always been happy with the service More
by WTO1940
Employees Worked With
