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Ford of Port Richey - Service Center
Port Richey, FL
4,598 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,598 Reviews of Ford of Port Richey - Service Center
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October 25, 2019
Free oil change. The only reason I went to Ford of Port Richey is because I got a free oil change from when I bought my car. The service department is not as bad as th The only reason I went to Ford of Port Richey is because I got a free oil change from when I bought my car. The service department is not as bad as the sales, but you have to be sure you stay on course, don’t let them talk you into buying a new car. First they called me and told me they could get me out of my lease early and into a car I want. So I picked out a mustang, and the day before I was to sign the papers they tell me they can’t get me early turn in, I’ll have to pay the remaining 4 payments, and if I wanted the car I had better take it now, it may not be available in 5 months. I’m sorry I ever dealt with them. More
by WAYNEW25963
Verified CustomerEmployees Worked With
Asst service manager
October 24, 2019
Car stalling I brought my car in because I would stall out while driving and it would say engine fault service now and the transmission is shifting rough. They had I brought my car in because I would stall out while driving and it would say engine fault service now and the transmission is shifting rough. They had my car all day Thursday and all day Monday. They didn’t do anything besides hooking it up to the computer and because it didn’t show any codes they only drove the car and nothing else. I under stand that they don’t get paid from the warranty but it’s unacceptable that they won’t do anything to find the problem. This is the second time that I had my car in for the same problem. We will be taking my car someplace else. But Nathaniel was very nice and explained the reasons why. More
by Danielle
Employees Worked With
Nathaniel
October 24, 2019
Fantastic service AND people who work at Ford of Port Richey I started going to Ford of Port Richey exclusively for service when I purchased a Fusion Hybrid (private sale) a few years ago. I previously went for I started going to Ford of Port Richey exclusively for service when I purchased a Fusion Hybrid (private sale) a few years ago. I previously went for service to whoever charged the least ... big mistake. I haven't looked back as the prices are reasonable, the facility is first rate, and more importantly, the folks that work there, most especially, Toni Governale, are top notch in customer service and with their product knowledge. I actually had a major problem with a previous car in Ocala and drove all the way to Ford of Port Richey precisely because I knew they - Toni Governale - would be honest in their appraisal and recommendation. I will continue to take my car to Ford of Port Richey in the future. More
by SedonaLar
Employees Worked With
Toni Governale
October 24, 2019
Great Service Steve has taken care of our vehicles for a long time. Always quick and professional service, timely, and straight forward. That's why we keep coming b Steve has taken care of our vehicles for a long time. Always quick and professional service, timely, and straight forward. That's why we keep coming back. More
by Robert
Employees Worked With
October 23, 2019
Becky Had 2 recalls. Becky was awesome. Got me set up. Offered a rental and me feel like a priority. I felt she went above and beyond. Everyone should pay c Had 2 recalls. Becky was awesome. Got me set up. Offered a rental and me feel like a priority. I felt she went above and beyond. Everyone should pay close attention to her. You could learn an awful lot. The perfect employers. Thank you Becky. You fricken rock- More
by djdaniele0313
Employees Worked With
Becky
October 23, 2019
Running boards installed My parts were not delivered in time for my 7am appointment, but staff worked around my schedule to get them installed by the end of the day. My parts were not delivered in time for my 7am appointment, but staff worked around my schedule to get them installed by the end of the day. More
by GLADIATOR8832
Employees Worked With
Becky
October 22, 2019
Good quality service I trust this service dealership for more than 10 years. They provide good service, although sometimes they make mistake but they are willing to correc I trust this service dealership for more than 10 years. They provide good service, although sometimes they make mistake but they are willing to correct their mistake. Hey no body is perfect in this world, a good relationship will build a trust and respect. More
by Jctanghal
Employees Worked With
October 22, 2019
Trying Since my problem is intermittent, it’s not fair to rate on quality of work. My new nickname for my Expedition is Christine. It’s not the dealers fault Since my problem is intermittent, it’s not fair to rate on quality of work. My new nickname for my Expedition is Christine. It’s not the dealers fault that when I most need this vehicle to start it doesn’t. I have faith that eventually, they will find the problem. More
by howardm6
Employees Worked With
Nick
October 22, 2019
Oil change and rotation The computer system was down. It took 2 hours from the time I arrived with an appointment for an oil change and rotation on my F150 No review of th The computer system was down. It took 2 hours from the time I arrived with an appointment for an oil change and rotation on my F150 No review of the report on my vehicle More
by Al
Employees Worked With
October 21, 2019
Good friendly service Great customer service. Will continue to use this dealer in the future. Kept me informed about my car and took care of all issues with my car. Great customer service. Will continue to use this dealer in the future. Kept me informed about my car and took care of all issues with my car. More
by Nadia
Employees Worked With
Amy and Nathaniel
