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Ford of Port Richey - Service Center
Port Richey, FL
4,600 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,600 Reviews of Ford of Port Richey - Service Center
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June 19, 2019
Over Charged feel deceived and taken Advantage of! I feel I was overcharged for just about everything extremely displeased with Ford. Advertised $109 4wheelAlighnment and I’m Charged $119. Had the Coup I feel I was overcharged for just about everything extremely displeased with Ford. Advertised $109 4wheelAlighnment and I’m Charged $119. Had the Coupon too! More
by SALHEALS
Verified CustomerEmployees Worked With
Toni Governale
June 19, 2019
Terrible service Brought my son’s 2015 Ford Fusion for a tire rotation and balance as he’s leaving for college. I brought a new set of lug nuts because the original on Brought my son’s 2015 Ford Fusion for a tire rotation and balance as he’s leaving for college. I brought a new set of lug nuts because the original ones from the factory had swollen and deteriorated so much that they needed to be replaced. I had a conversation with the service manager, John King who proceeded to tell me there would be an additional charge of $65 to remove the old lug nuts. So Ford makes lug nuts that swell and erode over time to the point where a driver will be stranded on the side of the road without being able to change a tire. Then they want their service centers to charge additional money when a loyal Ford customer like me asks for some simple cooperation. As I explained that to John King he told me that my car had only been there five times. So I guess that’s not enough for Ford of Port Richey to provide reliable and worthy service. Guess how many times I’ll be bringing my two Fusions back to Ford of Port Richey? ZERO. After I told John King to give me the keys and car back I took it to Goodyear. They replaced the lugs at no charge and rotated and balanced the tires. In and out in 90 minutes. Your service manager needs some training on how to treat customers. More
by none3
Employees Worked With
John King
June 18, 2019
Job well done I stopped by for an oil change and tire rotation without having made an appointment . Steve, my usual manager, was on a day off. First time in five ye I stopped by for an oil change and tire rotation without having made an appointment . Steve, my usual manager, was on a day off. First time in five years I’ve caught him on a day off. :) Frank stepped right up in Steve’s absence and had the job completed in about the usual two hours. Tech picked up on the fact of my vehicle needing a new battery...got five years out of it in Florida...not bad. Courtesy ride provided. Good communication all around. Good value for work done and customer service provided. More
by Mechiefunot
June 16, 2019
Ideal. Thanks, Becky Miller, for being there with me every step of the way and making everything uncomplicated and convenient. You kept every promise and the Thanks, Becky Miller, for being there with me every step of the way and making everything uncomplicated and convenient. You kept every promise and the faith I have in you kept me free from anxiety. 😁 More
by Maureen4
Employees Worked With
Becky Miller
June 16, 2019
Easy visit The port Richey ford makes each visit easy and quick. They listen to the issues and always get done what you ask for. Would recommend going there. The port Richey ford makes each visit easy and quick. They listen to the issues and always get done what you ask for. Would recommend going there. More
by danyelcassidy7
Employees Worked With
Becky in service
June 16, 2019
Very good. Nice waiting area. Popcorn donuts coffee and tv. I was there on saturday and they grilled hamburgers and hotdogs. My service person steve wollak was Nice waiting area. Popcorn donuts coffee and tv. I was there on saturday and they grilled hamburgers and hotdogs. My service person steve wollak was very personable and helpful. He was very attentive to people he spoke to. Everything was 👍 More
by Marie11
Employees Worked With
June 15, 2019
2nd service/ recall repair Service dept can be soooo busy..... But processed my Serv request AND provided me with a loaner vehicle; all in a relatively short time!!! Also, it' Service dept can be soooo busy..... But processed my Serv request AND provided me with a loaner vehicle; all in a relatively short time!!! Also, it's a great feeling, to get my vehicle ...And not only is it repaired, but she's been Washed🤗 🌈🎶Great Service! Car Wash, Nice Touch!! More
by Ann
Employees Worked With
TJ DeGiorgio
June 13, 2019
Great job by service manager Frank Johnson. I couldn’t get my key out of the ignition. So I called Frank and he said bring it in. gave me a loaner ,and got my truck back when promised ,Great jo I couldn’t get my key out of the ignition. So I called Frank and he said bring it in. gave me a loaner ,and got my truck back when promised ,Great job Frank . More
by Kelly
Employees Worked With
June 12, 2019
Another Great Job by Service Advisor Steve Wollak My wife was hearing a random sound when turning the steering wheel counter clock wise. She took it into Steve explained what was going on he called h My wife was hearing a random sound when turning the steering wheel counter clock wise. She took it into Steve explained what was going on he called her back informing that not only was the sound located but a there was a problem with the computer that controls the sync radio this also needed to be replaced. I’ve been around for a while and I don’t know of a service advisor that looks out for well being of their customer like Steve Wollak does. Thanks Steve More
by TERRY
Employees Worked With
June 12, 2019
Will no longer have service done here We scheduled an oil change and full tire replacement 3 weeks in advance. We received a confirmation call the evening before service. At arrival, we wa We scheduled an oil change and full tire replacement 3 weeks in advance. We received a confirmation call the evening before service. At arrival, we waited a half hour to be told they couldn't guarantee our service because another vehicle was on the lift. After 10 minutes we were told our service could be completed, but our vehicle would not be ready until the afternoon. We phoned in the afternoon to check on status and were told our tires were done and the oil change almost finished. When we arrived, the tires were completed, but the oil change wasn't started. In fact, the same vehicle from the morning remained on the lift. Another 1/2 hour later, with no attempt to complete the oil change, we paid for the tires and left. This was our third and last time we will have services completed at this location. I almost forgot, we live on our RV, and were assured by the service manager everything would be done as requested and scheduled 3 weeks on advance. More
by Last visit here
Employees Worked With
