Ford of Port Richey - Service Center

Frank is a great service advisor Franklin wrote my vehicle up quickly and followed up with me immediately. Very satisfied with the work done here. The technician Angel that worked on Franklin wrote my vehicle up quickly and followed up with me immediately. Very satisfied with the work done here. The technician Angel that worked on my vehicle performed a very good inspection of my vehicle and advised me of everything I needed. He is a very knowledgeable individual that didn’t mind me asking questions. Very personable and made me felt like family, Frank was equally as well. Their history throughout servicing my vehicles have been FLAWLESS. My confidence in their service is top tier and I would not trust anyone else. More

Great people great service I definitely recommend this dealership it have great people great service and all around a great environment to be in every one there is super friendl I definitely recommend this dealership it have great people great service and all around a great environment to be in every one there is super friendly and the prices are great More

Did what they were supposed to do promptly. See above title of review. The service was performed as necessary. Oil changed and a complimentary car wash was completed in a reasonable time frame w See above title of review. The service was performed as necessary. Oil changed and a complimentary car wash was completed in a reasonable time frame while I waited. Everyone was very nice. More

Disappointing new car performance Starter failed on our new Edge.....thanks to service advisor we were given loaner and daily kept informed of progress... had to wait 10 days to get ne Starter failed on our new Edge.....thanks to service advisor we were given loaner and daily kept informed of progress... had to wait 10 days to get new starter from Detroit. Thanks to Toni Governale for excellent service. More

Two hours for a basic oil change scheduled on a Monday Not pleased with the time it took no show employees is not my problem as a customer. Taking 2 hours for a basic oil change at 740 am on a Monday an Not pleased with the time it took no show employees is not my problem as a customer. Taking 2 hours for a basic oil change at 740 am on a Monday and was early and didn’t leave until 930. Unsat!!!! More

Satisfied with work but not with estimate I have no complaints about the service that Ford provides which is why I always bring my car there and purchase my car there as well. However, when I I have no complaints about the service that Ford provides which is why I always bring my car there and purchase my car there as well. However, when I asked the service person, Toni, to give me an estimate of what my service would cost, she failed to tell me about shop supplies. So when I got my bill, the estimate she provided me was over by $35. I would have appreciated knowing this before giving the okay for service. And I wonder why shop supplies are not provided with the service that I'm paying for. My suggestion is that the service agent inform the customer that there would be a charge for something called shop supplies so that there are no surprises at the end. More

Professional They are always professional and cost effective. Steve Wollock is a great service advisor. He knows cars, and their repair issues. Altogether a good e They are always professional and cost effective. Steve Wollock is a great service advisor. He knows cars, and their repair issues. Altogether a good experience. More

Great job I brought my 2016 Escape for a technical issue. Steve got it diagnosed and got parts ordered - scheduled the repair. Steve did an outstanding job. I brought my 2016 Escape for a technical issue. Steve got it diagnosed and got parts ordered - scheduled the repair. Steve did an outstanding job. More