Ford of Port Richey - Service Center

Wacky car after 4 months I have had my car for 4 months and it just stops out of no where. I take it to the dealership and get not so great service from my advisor Joseph. The I have had my car for 4 months and it just stops out of no where. I take it to the dealership and get not so great service from my advisor Joseph. Then I am giving a run around the next day and then the 3rd day I am told my water pump went out. I have never had a water pump cause my car to have no drive, no reverse and no power at all. Now I have my car back and it feels different. My power steering doesnt feel right and my brakes dont feel right either. I have not been happy with this experience. I got put in a nasty crappy rental. I pay a lot of money for my car and am very disappointed in this situation. More

Car maintenance I brought my car in for an oil change on a Saturday morning. I am a regular customer at this dealership having taken 7 vehicles in for service over th I brought my car in for an oil change on a Saturday morning. I am a regular customer at this dealership having taken 7 vehicles in for service over the past 6 years. Frank Johnson and the crew performing the work did an excellent job and the work was performed in a timely manner. More

Great service Always a great experience whenever we bring our vehicles in for anything. Steve Wollak is always my go to and took very good care of me yesterday but Always a great experience whenever we bring our vehicles in for anything. Steve Wollak is always my go to and took very good care of me yesterday but needed to come back today for a warranty part and because Steve was going to be off today he hooked me up with Frank ahead of time. Sorry Frank, forgot your last name. Frank was Johnny on the spot and took great care of me and even hooked me up with lunch while I waited. 5 stars to both guys. More

prepare for trip I called Ford to prep our Escape for a long trip. Steve was able to do half the90,000 mile work that day with the rest when we return. Completed on ti I called Ford to prep our Escape for a long trip. Steve was able to do half the90,000 mile work that day with the rest when we return. Completed on time. More

Never ever again. Employees and management cycle through this dealership faster than the weather....I've endured so much frustration, aggrevation, and have wasted so m Employees and management cycle through this dealership faster than the weather....I've endured so much frustration, aggrevation, and have wasted so much of my time just trying to prove that there are numerous problems with my new vehicle that I'm completely exhausted. I've had to educate myself with YouTube and forums just so I could understand what was going on with it and so they couldn't talk down to me like i was stupid...turns out I've read up on most of the problems and i probably know more than they do now....unfortunately if there is no code for them to read they don't know how to go about resolving the problem. Mechanics of this era seem to be educated as far as data entry.....it's sad.... More

Air pressure sensor went off. Tires were checked to make su John Kidd my service manager checked all tires and leaks. Made sure no issues and also checked the sensor to make sure that wasn’t the issue. John Kidd my service manager checked all tires and leaks. Made sure no issues and also checked the sensor to make sure that wasn’t the issue. More

Good experience Steve in-service was very helpful and professional. He explain my problem to me and handled it in a very swift and professional manner. I Believe tha Steve in-service was very helpful and professional. He explain my problem to me and handled it in a very swift and professional manner. I Believe thatThe cost for an hour and a half and $139 part was extremely steep. More

Great workers They do just a fine job. There nice and friendly. And makes sure you get the service you want. Just overall nice place to do business. They do just a fine job. There nice and friendly. And makes sure you get the service you want. Just overall nice place to do business. More