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Ford of Port Richey - Service Center
Port Richey, FL
4,600 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,600 Reviews of Ford of Port Richey - Service Center
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September 03, 2018
No proplems at all. John Kidd handled my truck issues. He ordered the parts, then when they came in he made sure the work was completed. He is a very good guy and honest. John Kidd handled my truck issues. He ordered the parts, then when they came in he made sure the work was completed. He is a very good guy and honest. I been going to Ford of Port Richey for a long time. John is the best Service Rep I ever had at this place. More
by Sandman2000a
Verified CustomerEmployees Worked With
John Kidd Service Rep.
September 02, 2018
Great customer service Went to Ford of New Port Richey for oil change and tire rotation and was told would be an hour for the service and they had me out of there in 45 minu Went to Ford of New Port Richey for oil change and tire rotation and was told would be an hour for the service and they had me out of there in 45 minuets. I have been to other places for service in the past and have spent longer times for the same service. More
by STRICKLEYCHEVY2
Employees Worked With
Brian Clausen
September 02, 2018
Not Perfect but they stand by their work Another great job by Ford of Port Richey, 1 minor issue in the process of being resolved. Thank you to Frank for helping to resolve the issue and maki Another great job by Ford of Port Richey, 1 minor issue in the process of being resolved. Thank you to Frank for helping to resolve the issue and making sure my vehicle is taken care of at a reasonable price. More
by JS
Employees Worked With
September 01, 2018
Car repair Service rep Sharon turned an unpleasant experience into a good experience. The 2 young ladies who supposedly made my appointment for Wednesday failed Service rep Sharon turned an unpleasant experience into a good experience. The 2 young ladies who supposedly made my appointment for Wednesday failed to complete their job. When I arrived at the appointed time I was not on the schedule. Sharon took the situation in hand and things went better after that. The 2 people who drove me to home, home to dealership were very friendly and pleasant More
by Hanna
Employees Worked With
Sharon Folds
September 01, 2018
Trying to fix a car window . Who knew it would take four visits to Ford of New Port Ritchey for them to fix the motor on a car window? First time when they did not fix the wi . Who knew it would take four visits to Ford of New Port Ritchey for them to fix the motor on a car window? First time when they did not fix the window, they charge me for parts and labor as if the window is completely fixed. I did not know for two weeks it was not fixed until my daughter said she had to go back to Ford of Newport Ritchey and get the window fixed. So they took my money, but did not fix my car. Charge me for parts and labor two weeks before they Fixed my car. But it only gets better, it would take them three more tries, over 10 days, to get the right parts and finally complete the service. I will be going to Springhill from now on, or some other Ford dealership, before I ever go back to Ford of New Port Richey. I will never buy a car from the Morgan Group of car dealerships More
by TISMORG2000
Employees Worked With
Other Employees :
The GM who helped out but never called back to tell me what the final outcome was. Need to learn a little bit more about Customer service. Also spoke to John on the new. Service manager and he was not much help.
September 01, 2018
Always feel like the most important customer! RV motor homea are not your everyday customers. Warranty work on RVs aren't an everyday thing & it sometimes takes extra effort. Steve is always up to RV motor homea are not your everyday customers. Warranty work on RVs aren't an everyday thing & it sometimes takes extra effort. Steve is always up to meeting that extra effort no matter what day or time of the week I come in. More
by tsellman
Employees Worked With
September 01, 2018
steve was one of the best service guys there they did a great job on my truck thank you Ford and steve for taking the time out to make sure my truck was well tooken care of. they did a great job on my truck thank you Ford and steve for taking the time out to make sure my truck was well tooken care of. More
by ALWAYSTHERELAWNCARE
Employees Worked With
September 01, 2018
Oil change Would have given an excellent but the were behind - even though I made a reservation. Too bad you can't get your walk-ins and reservations in synk. Would have given an excellent but the were behind - even though I made a reservation. Too bad you can't get your walk-ins and reservations in synk. More
by kers4dogs
Employees Worked With
No idea what their names were
September 01, 2018
Excellent service I always receive excellent service at Ford of Port Richey. My service rep Steve Wollak makes sure that I am informed of all my service needs and I fu I always receive excellent service at Ford of Port Richey. My service rep Steve Wollak makes sure that I am informed of all my service needs and I fully trust his recommendations. More
by laurelsam
Employees Worked With
September 01, 2018
Horrible, slow service. Checked in at 1:30 and by 3:00 my truck was finally done (just an oil change). But it sat there as service person running all over the place. I drove Checked in at 1:30 and by 3:00 my truck was finally done (just an oil change). But it sat there as service person running all over the place. I drove 1 1/2 hours to get there (3hr) round trip. I had to demand my keys back immediately so I can leave. I am a working person not retired. I bought my lariat 2016 there. My next truck will only be bought there if I notice big improvement. I left walker ford for bad service after 4 new purchases. More
by Joeoflargo
Employees Worked With
Service Twitter was a female. Not sure of others. Gary, my sales person no longer there. He was awesome. , Chrissy Schoendorf
