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Ford of Port Richey - Service Center
Port Richey, FL
4,603 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,603 Reviews of Ford of Port Richey - Service Center
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August 02, 2018
Code error Went to dealer as my car has a error code. It was diagnosed quickly and resolved efficiently. Steve is always a pleasure to work with. Went to dealer as my car has a error code. It was diagnosed quickly and resolved efficiently. Steve is always a pleasure to work with. More
by GOAKLEY64
Verified CustomerEmployees Worked With
August 02, 2018
Oil change Service was good and staff was friendly and Steve was great, but wait time was too long. I had a 7:00am appointment for an oil change and didn’t leave Service was good and staff was friendly and Steve was great, but wait time was too long. I had a 7:00am appointment for an oil change and didn’t leave until 8:40. More
by KATIELYN285
Employees Worked With
August 02, 2018
5k service When I called, they were able to get me in right away and it did not take long. Quality service, friendly, clean and pleasant environment When I called, they were able to get me in right away and it did not take long. Quality service, friendly, clean and pleasant environment More
by GEN3GLOBAL
Employees Worked With
August 02, 2018
Excellent Always get treated right, I do not wait long, happy place, people always wanting to help, fast service, work is done right thank you New Port Richey F Always get treated right, I do not wait long, happy place, people always wanting to help, fast service, work is done right thank you New Port Richey Ford!! More
by LPORTERA04
Employees Worked With
August 02, 2018
30,000 mile service Always get great service. They were quick to get the work done and get me on my way. The only criticism if any, is they could use some work in the was Always get great service. They were quick to get the work done and get me on my way. The only criticism if any, is they could use some work in the wash area. The vehicles should be wiped down after wash, thus the reasoning for not having my vehicle washed after service. Overall great service always at Ford of Port Richey!! More
by F150
Employees Worked With
John Kind
August 01, 2018
Service writer was great but that's it Took truck in first time for a short did not find itermittent no start issue. Broke down and called service they said take it to a closer dealer. Was Took truck in first time for a short did not find itermittent no start issue. Broke down and called service they said take it to a closer dealer. Was there 3 days and I took it back and decided They should fix it since I bought it there. Unfair to other dealer. They had truck 15 days and out 2 computers in it before they figured out it was a $20 relay causing issues. My new service writer Brian and TJ were great but the rest of my experience was bad. I also had issues when I first bought truck that was a nightmare with sales Dept. Will not buy here again. More
by SSCHOBE1
Employees Worked With
Brian , TJ DeGiorgio
August 01, 2018
Oil change Everything was great with my all changed, the speed of it was on there an hour and all the staff are very friendly. Coffee is good tasting while you Everything was great with my all changed, the speed of it was on there an hour and all the staff are very friendly. Coffee is good tasting while you wait More
by GoEafles
Employees Worked With
Harris
August 01, 2018
Very pleasant 1st experience This was our first visit to Ford of Port Richey. The service manager assistant Frank and the cashier were very pleasant and went out of their way for This was our first visit to Ford of Port Richey. The service manager assistant Frank and the cashier were very pleasant and went out of their way for us. We were also greeted upon our arrival that helped us navigate through the process at your service department. We had to return same day for low air warning that popped up after we left and Frank had us return and got us taken care of immediately. More
by None
Employees Worked With
August 01, 2018
2014 explorer Steve our rep is always friendly and professional He goes over and above to make sure we get in and out quickly and to make sure the work on our car Steve our rep is always friendly and professional He goes over and above to make sure we get in and out quickly and to make sure the work on our car is done correctly More
by BHURLOCK
Employees Worked With
July 31, 2018
Incomplete service requested I was in town short notice from upstate NY due to my father's sudden death on 7/4/18. My 2018 F-250 Super Duty was due for initial service (oil, filt I was in town short notice from upstate NY due to my father's sudden death on 7/4/18. My 2018 F-250 Super Duty was due for initial service (oil, filter and I wanted tires rotated. I towed a 30 foot travel trailer down and wanted the tires rotated to ensure even wear. I was leaving for home 48 hours later and ensured the service advisor knew that. I intentionally marked the front wheels as I always do to ensure they are rotated properly. When I picked the truck up following the work, a quick glance on the drivers side showed they had been rotated. Shame on me for not looking at the other side. They had not been touched. I contacted the dealership immediately and was told my service advisor would call me and correct the problem. I reinforced that I was leaving town for home and it would have to be done fist thing the following morning. I never received a call from the service advisor nor anyone else. Following a bad service review on my part, I received an email from TJ apologizing for the poor service. He offered a free oil change and refund of the rotation charge. He asked me to call which I did and just got voicemail. He didn't follow up with me nor has he responded to my emails. Having been a Ford customer for over 25 years, this is by far the worst example of customer service. I will find another dealership when in town again. Now retired, I will be looking to spending more time there. Same on this dealership. More
by Rtshun
Employees Worked With
Brian C. - service advisor, TJ DeGiorgio
