Ford of Port Richey - Service Center
Port Richey, FL
4,708 Reviews of Ford of Port Richey - Service Center
if you have to stay & wait i usually stay & wait til my vehicle is done. coffee & a roll is a nice thing to have when you come in bright & early. steve wolak is very knowledge i usually stay & wait til my vehicle is done. coffee & a roll is a nice thing to have when you come in bright & early. steve wolak is very knowledgeable about what is going on with my car. he also keeps me informed. More
Oil change Put wrong oil in my car by looking at my receipt. Called the dealer and asked about it and told them that the oil cap says 5w30 and why 5w20 oil was u Put wrong oil in my car by looking at my receipt. Called the dealer and asked about it and told them that the oil cap says 5w30 and why 5w20 oil was used. Got the answer from a John Kidd that they use 5w20 for every car and what says on the oil cap doesn’t matter, lol. Why do they even hire people with absolutely no knowledge. Had to drain the oil and put the correct one in myself. More
Where to start? Problems scheduling the appt, arrived and discovered needed part wasn’t ordered. I did get a loaner car, after my earlier visit for a simple oil chang Problems scheduling the appt, arrived and discovered needed part wasn’t ordered. I did get a loaner car, after my earlier visit for a simple oil change it does seem the service ctr does not have their act together. More
Excellent service Excellent communication, and a personal attention to customer satisfaction. I always leave feeling like a valued customer & not just another ticket Excellent communication, and a personal attention to customer satisfaction. I always leave feeling like a valued customer & not just another ticket number. I won’t bring my ford vehicles anywhere else because of the customer service of Steve Wollak. And the extra attention from the mechanic Chuck. . More
Better than sales team I was a little apprehensive to take my truck back to ford of Port Richey after all the issues I’ve had with their sales department and management over I was a little apprehensive to take my truck back to ford of Port Richey after all the issues I’ve had with their sales department and management over the sales team, but it was the closest ford to me. From the moment I got there which was 20 minutes earlier than my appointment, they took me right in. I had my two children with me so it made it difficult to wait. As fast as they could they called the warranty insurance to see if it was covered, checked to see the problem and constantly kept me updated telling me they were working as fast as they could. 2 hours later they had a ride for me and my children to enterprise to get a rental and everything was taken care of for me. Tires plus wanted to charge me $1,200, but I only had to pay my $100 deductible! I’d definitely do service with this department again, but definitely would never use their sales department ever again! More
Sharon Folds gave me great advice and service Excellent service...competitive prices . Had to wait a little longer than expected but I was taken cared of without an appointment and was able to get Excellent service...competitive prices . Had to wait a little longer than expected but I was taken cared of without an appointment and was able to get what I need done the same day Thanks Sharon Folds More
Timely, efficient. Work scheduled and completed efficiently, professionally and on time...Steve coordinated with an outside entity for repair contracted and got that wor Work scheduled and completed efficiently, professionally and on time...Steve coordinated with an outside entity for repair contracted and got that work done also...a good day.. More
Awesome service department Steve the assistant manager of service is awesome. As long as he’s at ford I will continue to take me vehicle there. He goes the extra mile to make su Steve the assistant manager of service is awesome. As long as he’s at ford I will continue to take me vehicle there. He goes the extra mile to make sure I’m satisfied every time I go there More
Excellent service Excellent customer service in the service department. They did what I asked to be done and called me promptly for additional service repairs that need Excellent customer service in the service department. They did what I asked to be done and called me promptly for additional service repairs that needed attention. More
Fast comfortable service Comfortable place for you to sit and watch TV free coffee popcorn and if you join the service Rewards program you get a free oil change after 4:05 oil Comfortable place for you to sit and watch TV free coffee popcorn and if you join the service Rewards program you get a free oil change after 4:05 oil changes More