Ford of Port Richey - Service Center

Always a good experience I come here because Steve W. Always takes good care of me. I appreciate the great service every time I come here. I highly recommend this service dept I come here because Steve W. Always takes good care of me. I appreciate the great service every time I come here. I highly recommend this service dept. More

F-150 Oil change, brakes and recall work. Oil change, brakes and recall work. Steve in the service department kept me up-to-date the entire time my vehicle was there and made sure to answer a Oil change, brakes and recall work. Steve in the service department kept me up-to-date the entire time my vehicle was there and made sure to answer any questions that came up. One of the best service technicians I have ever worked with. More

Promise I recently bought out my lease on a 2016 Ford Escape. Which by the way we love. When I bought it I was told to drop it off at my convenience for a ful I recently bought out my lease on a 2016 Ford Escape. Which by the way we love. When I bought it I was told to drop it off at my convenience for a full detail and a fee tank of gas. they kept there word. I couldn’t be happier with Ford of Port Richey. My service advisor is not listed but a shout or to Harris Wagner More

Great people The service writer Steve Wollak is such a nice friendly guy. Always has been considerate to me. Best of all my problem was fixed and I appreciate the The service writer Steve Wollak is such a nice friendly guy. Always has been considerate to me. Best of all my problem was fixed and I appreciate the help. Thanks More

Windshield washer repair Washer was clogged, console lid latch broke and check cabin air filter. I thought 2 hours to check these items was excessive. Otherwise all was good Washer was clogged, console lid latch broke and check cabin air filter. I thought 2 hours to check these items was excessive. Otherwise all was good and the washer was fixed. More

Tail light I had moisture in the right rear tail light on my 2018 F1 50. Took It to the shop, advisor checked it out, said he had to order one, to come back Fri I had moisture in the right rear tail light on my 2018 F1 50. Took It to the shop, advisor checked it out, said he had to order one, to come back Friday and they would put it on. Went back Friday, in about 30 minutes taillight was changed out and I was good to go. More

Prompt, professional,excellent customer service. Very prompt and professional. Customer service is Tops here. Will return and highly recommend Ford of Port Actually I everyone that I came in contact Very prompt and professional. Customer service is Tops here. Will return and highly recommend Ford of Port Actually I everyone that I came in contact with was very nice. More

Service call I have been going to this dealer ever since I purchased my car there. I am very pleased with the service I have received, there is a genuine commitmen I have been going to this dealer ever since I purchased my car there. I am very pleased with the service I have received, there is a genuine commitment to the customers. More

Good people - communication improvement needed Nice people but very challenging to get a hold of them via phone. This made scheduling and planning a challenge. Overall, It was a good visit Nice people but very challenging to get a hold of them via phone. This made scheduling and planning a challenge. Overall, It was a good visit More

2017 Explorer Very responsive, and consistent with follow up My advisor was helpful and kept me informed throughout process including his schedule for days he would not be in contact great customer service....un My advisor was helpful and kept me informed throughout process including his schedule for days he would not be in contact great customer service....unfortunately I am only dissatisfied with my 2017 Explorer and amount of times and issues we have had and taken to your service or tarpon springs ford. I do not feel safe in vehicles being 19000 miles and drives like its 70000 miles. I had a 16 model I loved but this model for identical price and sport model (same as last model) the 16 model was more trustworthy and I felt so much safer. The axels were replaced and the ticking noise lessened which it is still there. Do to my health Bill's my credit score dropped but I have perfect pay history. I am looking to get payoff and up to 18 model or even maybe a used truck and car. I have begun getting paperwork together because I truly feel this car doesnt have a long life ahead and I don't even trust to drive to Orlando because we already have been stranded from battery dying when car turned off to get gas and would not restart so ford road serv came and helped. The car Boggs out and we can not find issue because it is not all the time but I am on disability and on remission so I drive 2 ohio every 3 to 4 months I truly feel i have a malfunctioning Ford and hope due to my mand family loyalty and A/Z plan I will be offered payoff with trade for new Explorer Sport with Michelin tires. I hope we can find a way to work this out I can show medical records if necessary for reasons why I need a vehicle I feel safe in not you that only works 50% time. My advisor was wonderful but if this isn't resolved then we may not purchase another Ford my grandmother also has 17 explorer basic model and ger 2012 ran like my 16 and we both wish we would never have bought new. I am financed through Ford with 0% 72 months @700 per month my credit has dropped which I can explain but I do again have perfect payment history on everything More