Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ford of Port Richey - Service Center
Port Richey, FL
4,666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,666 Reviews of Ford of Port Richey - Service Center
Sort by
August 03, 2018
Terrible service First I was told the service wasn't covered. The person told me I would have to check with a different dept because she was too busy. Then when I tri First I was told the service wasn't covered. The person told me I would have to check with a different dept because she was too busy. Then when I tried to get an answer that I would have to wait. (FYI, there was a woman who I was speaking to who had purchased a car the day before and only got one key. She was already waiting for some time for the additional key). The person at this counter seemed like she couldn't be bothered. She said it was a hectic day. I finally found out I was in fact covered. After leaving on my way home my low tire pressure went on. I had to add air to all 4 tires. The pressures were 18, 19, 26, 15 I called to let them know and was told that maybe I went over a nail on the way home. My reply was Oh are you telling me I got nails in all my tires. Seems like the tires were never rotated at all. The person who used be there ( Toni ) would go out of her way to help you and you felt like she cared. More
by Bob
Employees Worked With
unknown
August 03, 2018
Oil change I decided to go to this dealership because a had a coupon that I received from a Ford web site that stated the works. The cost was about 39.99 I belie I decided to go to this dealership because a had a coupon that I received from a Ford web site that stated the works. The cost was about 39.99 I believe, they stated I needed a new air filter and said it would be about $39 I said no, because the auto parts store sells them for $14. Then after completion I received a bill for almost $60 and they said $22 for disposal fee plus tax. I've never paid that much money for Oil change so I will never return to that dealership I believe that's a rip off so at that point I just paid an left. More
by Marklet
Verified CustomerEmployees Worked With
John Kidd
August 03, 2018
OIL CHANGE EXPERIENCE Have had numerous oil changes at this dealership so far among a few other things. So far no complaints what so ever. And the service writter's are a Have had numerous oil changes at this dealership so far among a few other things. So far no complaints what so ever. And the service writter's are all awesome and very helpful. Love working with Steve Wollak. More
by swampgal13
Employees Worked With
August 02, 2018
Excellent Always get treated right, I do not wait long, happy place, people always wanting to help, fast service, work is done right thank you New Port Richey F Always get treated right, I do not wait long, happy place, people always wanting to help, fast service, work is done right thank you New Port Richey Ford!! More
by LPORTERA04
Employees Worked With
August 02, 2018
30,000 mile service Always get great service. They were quick to get the work done and get me on my way. The only criticism if any, is they could use some work in the was Always get great service. They were quick to get the work done and get me on my way. The only criticism if any, is they could use some work in the wash area. The vehicles should be wiped down after wash, thus the reasoning for not having my vehicle washed after service. Overall great service always at Ford of Port Richey!! More
by F150
Employees Worked With
John Kind
August 02, 2018
Oil change Service was good and staff was friendly and Steve was great, but wait time was too long. I had a 7:00am appointment for an oil change and didn’t leave Service was good and staff was friendly and Steve was great, but wait time was too long. I had a 7:00am appointment for an oil change and didn’t leave until 8:40. More
by KATIELYN285
Employees Worked With
August 02, 2018
5k service When I called, they were able to get me in right away and it did not take long. Quality service, friendly, clean and pleasant environment When I called, they were able to get me in right away and it did not take long. Quality service, friendly, clean and pleasant environment More
by GEN3GLOBAL
Employees Worked With
August 02, 2018
Code error Went to dealer as my car has a error code. It was diagnosed quickly and resolved efficiently. Steve is always a pleasure to work with. Went to dealer as my car has a error code. It was diagnosed quickly and resolved efficiently. Steve is always a pleasure to work with. More
by GOAKLEY64
Employees Worked With
August 01, 2018
Oil change Everything was great with my all changed, the speed of it was on there an hour and all the staff are very friendly. Coffee is good tasting while you Everything was great with my all changed, the speed of it was on there an hour and all the staff are very friendly. Coffee is good tasting while you wait More
by GoEafles
Employees Worked With
Harris
August 01, 2018
Very pleasant 1st experience This was our first visit to Ford of Port Richey. The service manager assistant Frank and the cashier were very pleasant and went out of their way for This was our first visit to Ford of Port Richey. The service manager assistant Frank and the cashier were very pleasant and went out of their way for us. We were also greeted upon our arrival that helped us navigate through the process at your service department. We had to return same day for low air warning that popped up after we left and Frank had us return and got us taken care of immediately. More
by None
Employees Worked With
