Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ford of Port Richey - Service Center
Port Richey, FL
4,666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,666 Reviews of Ford of Port Richey - Service Center
Sort by
August 01, 2018
2014 explorer Steve our rep is always friendly and professional He goes over and above to make sure we get in and out quickly and to make sure the work on our car Steve our rep is always friendly and professional He goes over and above to make sure we get in and out quickly and to make sure the work on our car is done correctly More
by BHURLOCK
Verified CustomerEmployees Worked With
August 01, 2018
Service writer was great but that's it Took truck in first time for a short did not find itermittent no start issue. Broke down and called service they said take it to a closer dealer. Was Took truck in first time for a short did not find itermittent no start issue. Broke down and called service they said take it to a closer dealer. Was there 3 days and I took it back and decided They should fix it since I bought it there. Unfair to other dealer. They had truck 15 days and out 2 computers in it before they figured out it was a $20 relay causing issues. My new service writer Brian and TJ were great but the rest of my experience was bad. I also had issues when I first bought truck that was a nightmare with sales Dept. Will not buy here again. More
by SSCHOBE1
Employees Worked With
Brian , TJ DeGiorgio
July 31, 2018
Excellent Fair quick I think the service rep is very experienced places clean quick does good job I would recommend you to anyone good priced have good sales I think the service rep is very experienced places clean quick does good job I would recommend you to anyone good priced have good sales More
by ericksonmme
Employees Worked With
July 31, 2018
Frank is the best service rep! Best customer service! Thanks so much for your help and honesty. I appreciate the comfy waiting area. Thanks for the refreshments. I will be back! Best customer service! Thanks so much for your help and honesty. I appreciate the comfy waiting area. Thanks for the refreshments. I will be back! More
by Candace
Employees Worked With
July 31, 2018
Happy customer They are always friendly and ready to help! I had a oil change and recalls done. Will be a return customer. Keep up the good work! They are always friendly and ready to help! I had a oil change and recalls done. Will be a return customer. Keep up the good work! More
by MARY.PEREIRA
Employees Worked With
July 31, 2018
Incomplete service requested I was in town short notice from upstate NY due to my father's sudden death on 7/4/18. My 2018 F-250 Super Duty was due for initial service (oil, filt I was in town short notice from upstate NY due to my father's sudden death on 7/4/18. My 2018 F-250 Super Duty was due for initial service (oil, filter and I wanted tires rotated. I towed a 30 foot travel trailer down and wanted the tires rotated to ensure even wear. I was leaving for home 48 hours later and ensured the service advisor knew that. I intentionally marked the front wheels as I always do to ensure they are rotated properly. When I picked the truck up following the work, a quick glance on the drivers side showed they had been rotated. Shame on me for not looking at the other side. They had not been touched. I contacted the dealership immediately and was told my service advisor would call me and correct the problem. I reinforced that I was leaving town for home and it would have to be done fist thing the following morning. I never received a call from the service advisor nor anyone else. Following a bad service review on my part, I received an email from TJ apologizing for the poor service. He offered a free oil change and refund of the rotation charge. He asked me to call which I did and just got voicemail. He didn't follow up with me nor has he responded to my emails. Having been a Ford customer for over 25 years, this is by far the worst example of customer service. I will find another dealership when in town again. Now retired, I will be looking to spending more time there. Same on this dealership. More
by Rtshun
Employees Worked With
Brian C. - service advisor, TJ DeGiorgio
July 29, 2018
Amazing My visit was great. The dealership inside and outside was very clean. The members were very helpful in anything someone needed or asked. I definitely My visit was great. The dealership inside and outside was very clean. The members were very helpful in anything someone needed or asked. I definitely recommend to my family and friends to go here and no other dealerships. More
by mkadhcbc
Employees Worked With
July 29, 2018
Steve was great Steve was extremely helpful. He kept in contact with us the whole time. Got the car back the next day. We will definately go back to Steve. Steve was extremely helpful. He kept in contact with us the whole time. Got the car back the next day. We will definately go back to Steve. More
by JAX_G2002
Employees Worked With
July 28, 2018
Fantastic! Was quickly taken care of within an hour I was done and out of there very happy ! Thanks to Frank Johnson who was outstanding and addressed all of my Was quickly taken care of within an hour I was done and out of there very happy ! Thanks to Frank Johnson who was outstanding and addressed all of my concerns. More
by rickj987
Employees Worked With
July 28, 2018
Had my air conditioning fixed Schedule my work with Steve Wollack,he was very efficient and attentive. He was very helpful, I would recommend Steve greatly. Thanks Steve, John Re Schedule my work with Steve Wollack,he was very efficient and attentive. He was very helpful, I would recommend Steve greatly. Thanks Steve, John Reinhard More
by RHINOFARM
Employees Worked With
