Ford of Port Richey - Service Center

2-3 hour oil changes, yet they still seem to miss a bunch After purchasing my car from Ford of Port Richey, I figured I would have my regular maintenance done there as well. they even sweetened the deal by th After purchasing my car from Ford of Port Richey, I figured I would have my regular maintenance done there as well. they even sweetened the deal by throwing in the first oil change for free! A couple months went by, and it was time. I called and set up an appointment, and showed up at my appointed time. 3 hours went by, with me sitting in the lobby, so i started asking questions. apparently, they were flustered, as they said my vehicle was done and pointed to it. i went through the side doors, got in...but whataya know...it wasn't my car, just a look-alike! about 10 minutes later, I was motoring down the road,in my own car, having decided that this would be my one and only visit to the service department at Port Richey Ford. I was called for a survey, and was very truthful about my disdain with the whole process. A manager got on the phone, gave me lots of reasons why my experience had been so bad, promised to do better in the future, and once again offered a free deluxe oil change to get me back in the door, so I agreed to give it another shot. Fast forward a few months, and I once again showed up at my appointed time, with the understanding that I would once again wait in the lobby. About an hour later, the service writer came out and told me that the air filter needed replacing; I consented to it's being replaced, and the associated costs (i think it was $29.95). A little better than an hour further down the line, I was once again getting very anxious, so I started asking about my car. I was told that they were just finishing it up, that the deluxe oil change took longer, as they had more things to check, top off, etc. Finally my car was complete, so the young lady took me to the cashier to pay for the filter change and to check out. Suddenly, the cashier was handing me my copies and my keys, thanking me, and sending me on my way. I was a bit dumbfounded, but figured that maybe the dealership had chosen to NOT charge me for the air filter change, considering my previous experience. When I arrived home, I took the receipt papers out to file them where i keep such things, and, while perusing the bill, i see that the service writer (i assume it was her) had noted that the air filter needed replacing, but that I had refused the work. (which was NOT the case-and there could have been no misunderstanding, as it was very clear-cut what i wanted.) I went out to the driveway, popped the hood, and started looking over the engine compartment to try to determine whether or not the filter had been replaced. I never even figured that out. The ABSOLUTE lack of give-a-xxxx was apparent from the minute i opened the hood. the engine oil refill cap was not where it belonged...instead, it was wrapped in a towel of some sort, laying toward the back of the engine. The battery's positive terminal, despite my just having purchased this vehicle a few months prior, was so badly crusted with battery acid/corrosion, that i am amazed the vehicle would start. I can get half-assed, shoddy work anywhere up and down any highway in my town to go with an oil change for less than $20. I opted for the dealership where I PURCHASED THE VEHICLE, thinking that maybe, just maybe, they would be interested in continuing to earn my business. apparently, I was wrong. I suggest that folks just keep driving past this place. More

Billing for service When having your vehicle fixed, ask for full charge. Not always the same as quoted for a particular service. I was quoted 89.00 to put my vehicle on t When having your vehicle fixed, ask for full charge. Not always the same as quoted for a particular service. I was quoted 89.00 to put my vehicle on the diagnostic machine. Nothing mentioned about a labor fee on top of that. More

Great choices and deals in your website I've been contemplating on buying a car soon and I never had the time to physically visit a car dealership yet. When I learned that Douglas "Fresh" Sl I've been contemplating on buying a car soon and I never had the time to physically visit a car dealership yet. When I learned that Douglas "Fresh" Slone works there, I got so excited because I know him and I trust him. So, I visited your website and found so many great cars and great deals. I can't wait to visit your area soon. More

No service completed on my vehicle On 10/27/2016 I brought my Ford Explorer in for an oil change (by appointment). I arrived about 8am. I explained to the advisor that my wife had an a On 10/27/2016 I brought my Ford Explorer in for an oil change (by appointment). I arrived about 8am. I explained to the advisor that my wife had an appointment, I hoped to get the vehicle back by 11am. The advisor told me that the vehicle was also due for a coolant flush. I didn't think that both of these service items could be done by 11 but the advisor assured me that they could. I called back within a few minutes, left word to complete both items. After 11am I spoke to the advisor was told that they would call me back on the status. I never received that call. After 1pm the advisor told me I could pick up my vehicle. Upon arrival, speaking to the advisor I discovered that NO WORK WAS DONE ON MY VEHICLE! My time and gas was wasted, the vehicle still needed service. I have two Fords, have been coming here for over nine years. This is no way to treat a repeat customer. More

First Service o Ford Fusion SE Took it in for 1st service and the Throttle Body recall. They had some staff out sick and could not do the recall and had to make another appointment Took it in for 1st service and the Throttle Body recall. They had some staff out sick and could not do the recall and had to make another appointment for that. All in all not bad, I don't think the wheels were switched around? they did NOT ask for the wheel lock key? makes you think. done in under 90 mins. Car wash needs to be checked, lots of dirty parts left which makes the car look bad, come on guys I know you were short staffed but a little bit of effort for the customer (who pays your wages, wouldn't go a miss) NOTE to internet team, READ the WHOLE email before calling six times to try and sell a car when the request was for a service!!!! NOT at all professional and pretty annoying when you tell the third person to put a not in to NOT call me again More

Worst experience I have ever had! Terrible experience. First I had an appointment and when I get there ivan told me they can't do some of the things I had my appointment for. Then they Terrible experience. First I had an appointment and when I get there ivan told me they can't do some of the things I had my appointment for. Then they recommend I get my belts replaced so I did and of course they messed those up and I had to come back (they made them too loose). Then when I called to tell them they messed my car up with the belts they said they could give me a ride home no problem and pick me up. I waited over 45 minutes and my service person Steve forgot about me and I had to remind him I was waiting. I called to see if my car was done and I got hung up on and passed around three times. Ivan said he would be here to take care of me on Thursday and I get here and he is off for the day. Why couldn't he just tell me that? He told me to come to him bc he knew the situation. Steve was trying to help fix it but was so busy he was short with me and forgot about me. More

best experience at a dealership ! Best service experience ever, Toni Governale was outstanding in every way. I bought my 07' mustang gt in for an oil change and left with the feeling s Best service experience ever, Toni Governale was outstanding in every way. I bought my 07' mustang gt in for an oil change and left with the feeling she really cared. Nice to know she was extremely knowledgeable and that she's working so hard for Ford of Port Richey. Sincerely, Paul Barca New Port Richey, Fl. 34653 More

Excellent service department I've been to many dealerships in the past and none of them have rivaled the excellent service department of Ford of Port Richey-My service advisor Ton I've been to many dealerships in the past and none of them have rivaled the excellent service department of Ford of Port Richey-My service advisor Toni is knowledgeable, honest, and a pleasure to deal with. I highly recommend this dealership More

Fast, Friendly, and cheaper than i thought. I went in for an oil change and was met immediately by Steve wollack. He talked to me like a neighbor,shuck my hand, and told me it would be done in n I went in for an oil change and was met immediately by Steve wollack. He talked to me like a neighbor,shuck my hand, and told me it would be done in no time. 35 min. later he told me it was ready, I found they washed it and steve had even found a coupon so my oil change was even cheaper. More