Ford of Port Richey - Service Center

Prompt, professional,excellent customer service. Very prompt and professional. Customer service is Tops here. Will return and highly recommend Ford of Port Actually I everyone that I came in contact Very prompt and professional. Customer service is Tops here. Will return and highly recommend Ford of Port Actually I everyone that I came in contact with was very nice. More

Service call I have been going to this dealer ever since I purchased my car there. I am very pleased with the service I have received, there is a genuine commitmen I have been going to this dealer ever since I purchased my car there. I am very pleased with the service I have received, there is a genuine commitment to the customers. More

2017 Explorer Very responsive, and consistent with follow up My advisor was helpful and kept me informed throughout process including his schedule for days he would not be in contact great customer service....un My advisor was helpful and kept me informed throughout process including his schedule for days he would not be in contact great customer service....unfortunately I am only dissatisfied with my 2017 Explorer and amount of times and issues we have had and taken to your service or tarpon springs ford. I do not feel safe in vehicles being 19000 miles and drives like its 70000 miles. I had a 16 model I loved but this model for identical price and sport model (same as last model) the 16 model was more trustworthy and I felt so much safer. The axels were replaced and the ticking noise lessened which it is still there. Do to my health Bill's my credit score dropped but I have perfect pay history. I am looking to get payoff and up to 18 model or even maybe a used truck and car. I have begun getting paperwork together because I truly feel this car doesnt have a long life ahead and I don't even trust to drive to Orlando because we already have been stranded from battery dying when car turned off to get gas and would not restart so ford road serv came and helped. The car Boggs out and we can not find issue because it is not all the time but I am on disability and on remission so I drive 2 ohio every 3 to 4 months I truly feel i have a malfunctioning Ford and hope due to my mand family loyalty and A/Z plan I will be offered payoff with trade for new Explorer Sport with Michelin tires. I hope we can find a way to work this out I can show medical records if necessary for reasons why I need a vehicle I feel safe in not you that only works 50% time. My advisor was wonderful but if this isn't resolved then we may not purchase another Ford my grandmother also has 17 explorer basic model and ger 2012 ran like my 16 and we both wish we would never have bought new. I am financed through Ford with 0% 72 months @700 per month my credit has dropped which I can explain but I do again have perfect payment history on everything More

Great service! Frank was very nice and accommodating. Service was completed in a reasonable time. Need better snacks for vending machine though. Should be healthier Frank was very nice and accommodating. Service was completed in a reasonable time. Need better snacks for vending machine though. Should be healthier choice available. Or sandwiches. More

Excellent service team I have been coming to this location for about a year. Steve and Frank are awesome. Frank even puts up with my dumb questions lol. I left Karl Flammer I have been coming to this location for about a year. Steve and Frank are awesome. Frank even puts up with my dumb questions lol. I left Karl Flammer to come to this location not only closer but the k knowledge these 2 Service Managers have is impeccable keep up the awesome work More

Blew up my motor The is the worst dealer I have dealt with in my life. No one in that store cares about anyone. My personal property has been stolen when being there f The is the worst dealer I have dealt with in my life. No one in that store cares about anyone. My personal property has been stolen when being there for service, told me that they did not believe I wore Maui Jim sun glasses that cost 300.00. Then the stripped out the oil pan plug, causing all the oil to leak out on my way to work. That causing the turbo diesel motor to blow. Then they had my truck for almost 2 more months telling me they could not get parts. I call ford in Detroit Michigan and was told the parts were available. Then the parts started showing up. While they had my truck there they used my 2 batteries that where in my truck to run the filtration machine for transmission fluid and killed the batteries. I had to call AAA to get jump and had to buy 2 new ones. They would not pay for. The whole time telling me they did me a favor when they are the ones that caused the problem. The service manger TJ will lie to your face if you can catch him there, always out of town. The General Manger refused to come out and talk to me on 3 different occasions More

Very helpful and thorough Went in for an oil change. Waiting time was good. Informed me of what additional things that needed attention. Tillie was very knowledgeable and infor Went in for an oil change. Waiting time was good. Informed me of what additional things that needed attention. Tillie was very knowledgeable and informative. Only thing they forgot to turn off the oil change light. More

Warranty service Every time I come in to Ford at Port Richey my experience has been excellent and the service has been done in a timely manner. Steve Wollock has alway Every time I come in to Ford at Port Richey my experience has been excellent and the service has been done in a timely manner. Steve Wollock has always taken good care of me and my vehicles, he is professional & exceptional. I will always bring my car here for service or repairs. Rita K. More