Ford of Port Richey - Service Center

Pleased Excellent customer service. Mike Black in sales very customer friendly and knowledgeable. Came initially for service but bought a new car. Will contin Excellent customer service. Mike Black in sales very customer friendly and knowledgeable. Came initially for service but bought a new car. Will continue to use service center. More

Excelent Service Thank you Ford of Port Richey for your fast and efficient professional service on my CPO Escape. I purchase the vehicle and not the extended warranty Thank you Ford of Port Richey for your fast and efficient professional service on my CPO Escape. I purchase the vehicle and not the extended warranty only to have battery problems within the first week. I called and made a service appointment, and talked to my salesman. My Escape was taken in on time and repaired promptly! The general manager picked up the cost of the battery and installation. I was blown away. The people here go out of there way to make sure the customer is happy, hard to find this level of customer service these days. Thank you again for all you have done. More

Above and beyond Went in spur of the moment for a minor issue. They took care of it right away. Sent me to Toni Governale and she did a great job getting me in and out Went in spur of the moment for a minor issue. They took care of it right away. Sent me to Toni Governale and she did a great job getting me in and out quickly. More

Service I went in with a warranty issue on my 14 Focus. Steve has been my service advisor and he is very detailed oriented. Steve kept me informed on the pr I went in with a warranty issue on my 14 Focus. Steve has been my service advisor and he is very detailed oriented. Steve kept me informed on the progress of my car throughout its visit with him. Steve is great to work with he is very knowledgeable and I highly recommend he as a service advisor. More

Excellent and timely Service I was a walk in with no appointment and needed service on my Taurus and Tracy took very good care of me. She had me in and out in about 40 minutes and I was a walk in with no appointment and needed service on my Taurus and Tracy took very good care of me. She had me in and out in about 40 minutes and made sure I was completely satisfied with the work. Great service with a smile. More

2-3 hour oil changes, yet they still seem to miss a bunch After purchasing my car from Ford of Port Richey, I figured I would have my regular maintenance done there as well. they even sweetened the deal by th After purchasing my car from Ford of Port Richey, I figured I would have my regular maintenance done there as well. they even sweetened the deal by throwing in the first oil change for free! A couple months went by, and it was time. I called and set up an appointment, and showed up at my appointed time. 3 hours went by, with me sitting in the lobby, so i started asking questions. apparently, they were flustered, as they said my vehicle was done and pointed to it. i went through the side doors, got in...but whataya know...it wasn't my car, just a look-alike! about 10 minutes later, I was motoring down the road,in my own car, having decided that this would be my one and only visit to the service department at Port Richey Ford. I was called for a survey, and was very truthful about my disdain with the whole process. A manager got on the phone, gave me lots of reasons why my experience had been so bad, promised to do better in the future, and once again offered a free deluxe oil change to get me back in the door, so I agreed to give it another shot. Fast forward a few months, and I once again showed up at my appointed time, with the understanding that I would once again wait in the lobby. About an hour later, the service writer came out and told me that the air filter needed replacing; I consented to it's being replaced, and the associated costs (i think it was $29.95). A little better than an hour further down the line, I was once again getting very anxious, so I started asking about my car. I was told that they were just finishing it up, that the deluxe oil change took longer, as they had more things to check, top off, etc. Finally my car was complete, so the young lady took me to the cashier to pay for the filter change and to check out. Suddenly, the cashier was handing me my copies and my keys, thanking me, and sending me on my way. I was a bit dumbfounded, but figured that maybe the dealership had chosen to NOT charge me for the air filter change, considering my previous experience. When I arrived home, I took the receipt papers out to file them where i keep such things, and, while perusing the bill, i see that the service writer (i assume it was her) had noted that the air filter needed replacing, but that I had refused the work. (which was NOT the case-and there could have been no misunderstanding, as it was very clear-cut what i wanted.) I went out to the driveway, popped the hood, and started looking over the engine compartment to try to determine whether or not the filter had been replaced. I never even figured that out. The ABSOLUTE lack of give-a-xxxx was apparent from the minute i opened the hood. the engine oil refill cap was not where it belonged...instead, it was wrapped in a towel of some sort, laying toward the back of the engine. The battery's positive terminal, despite my just having purchased this vehicle a few months prior, was so badly crusted with battery acid/corrosion, that i am amazed the vehicle would start. I can get half-assed, shoddy work anywhere up and down any highway in my town to go with an oil change for less than $20. I opted for the dealership where I PURCHASED THE VEHICLE, thinking that maybe, just maybe, they would be interested in continuing to earn my business. apparently, I was wrong. I suggest that folks just keep driving past this place. More

Billing for service When having your vehicle fixed, ask for full charge. Not always the same as quoted for a particular service. I was quoted 89.00 to put my vehicle on t When having your vehicle fixed, ask for full charge. Not always the same as quoted for a particular service. I was quoted 89.00 to put my vehicle on the diagnostic machine. Nothing mentioned about a labor fee on top of that. More