Ford of Port Richey - Service Center

Went for oil change and to have my clutch “relearn “ took 1 Slow and they rush you when you have questions, took time out of my job cause the clutch guy went home , the reason for visit Slow and they rush you when you have questions, took time out of my job cause the clutch guy went home , the reason for visit More

excellent Frank Johnson was very professional & the work was completed in a timely manner. very helpful!! I was in for a recall & they didn,t have the parts, Frank Johnson was very professional & the work was completed in a timely manner. very helpful!! I was in for a recall & they didn,t have the parts, so I will have to return again. bummer. More

Great service! Service was scheduled without a wait. The service advisor was friendly and helpful in fixing the issue with my Ford. I was happy that the problem was Service was scheduled without a wait. The service advisor was friendly and helpful in fixing the issue with my Ford. I was happy that the problem was under recall, and did not cost me anything. More

Customer Service Advisor was courteous responsive and knowledgeable of my auto issue. Periodically updated me while I waited for completion of my service. Keep up the Advisor was courteous responsive and knowledgeable of my auto issue. Periodically updated me while I waited for completion of my service. Keep up the good work. More

Nothing outstanding I usually schedule my appointments very early and my advisor was late according to the other staff memebers. Much of the staff isn’t very accommodatin I usually schedule my appointments very early and my advisor was late according to the other staff memebers. Much of the staff isn’t very accommodating. Once steve he had taken the his customers. He seemed tired and aggravated. I asked him to check for leaks it was done, nothinf found they did tell me my brakes were low. I use to go to a dealer in NJ and they would go ober the report...tires brakes everything so you understood. Here they just get you in and out. Only reason why i keep going here is cause its close. Otherwise id be gone More

Recalls & engine service Brought our 2013 Fusion in to address two recalls and to service the engine and rotate the tires. We made an appointment on-line for the service abou Brought our 2013 Fusion in to address two recalls and to service the engine and rotate the tires. We made an appointment on-line for the service about a week prior. On the day of the appointment, the service department was quite busy, and it took a little while to get waited on and checked in. Otherwise, the check-in went smoothly. We were told that it would take a couple of days to complete the recall service, which was anticipated and understood. We received an update phone call that evening from Travis, which was appreciated. The following day, service was completed and we got the call from Travis that our car was ready, and he communicated the amount we owed. I was somewhat taken aback by the price, but is was on me to ask how much the service was going to cost. When we picked up the car, it took some time to get waited on, and then additional time to find our keys and work order, but otherwise, the service was completed to our satisfaction, and the car was freshly washed to boot! More

Fixed recall, oil & filter change. Everyone is so helpful and friendly. Quick service.Recomend dealership to friends and family. Answer all our questions and checked to make all answers Everyone is so helpful and friendly. Quick service.Recomend dealership to friends and family. Answer all our questions and checked to make all answers were correct. More

tfast and courteous. The service I received was outstanding I give this review so that others will have confidence in the workmanship. Also the efficiency of the people.in the service department.I know that I I give this review so that others will have confidence in the workmanship. Also the efficiency of the people.in the service department.I know that I will return and the same type of service. More

Awesome service I was in and out for an oil change in 45 minutes. All though I don’t think you should have a word minimum on your surveys. Some people just want to st I was in and out for an oil change in 45 minutes. All though I don’t think you should have a word minimum on your surveys. Some people just want to state the facts, short and sweet. More

Steve was awesome it was a long process but he communicated Steve took care of my concerns and issues. It was a long trial process but effective communication was key and he was awesome in the process. Steve took care of my concerns and issues. It was a long trial process but effective communication was key and he was awesome in the process. More