Ford of Port Richey - Service Center

Kayden got my car told him and diagnosed the problem. It took a couple of days but he made sure I had a loner. It was a wonderful experience it's under the circumstances It took a couple of days but he made sure I had a loner. It was a wonderful experience it's under the circumstances More

Every time I try Ford of PR I am sorry. Service advisor nice but couldn’t even explain what was wrong with the vehicle when I needed a full transmission rebuild. Then the mechanics don’t pu Service advisor nice but couldn’t even explain what was wrong with the vehicle when I needed a full transmission rebuild. Then the mechanics don’t put everything back together leaving out “nuts and bults” causing my engine cover on the underside of the vehicle to become damaged. Along with scratched my paint while in service. “He's here every Thursday and Friday from 9-12pm” talk about inconvenience to the customer. In addition to when I went back for them to replace my engine cover they forget to replace the “nut and/or bulbs that hold the rear bumper on. Come to find out the didn’t have the “nut and or / bolts” in stock so I was Invited back yet again. I work full time 6 days a week. Even spent my birthday at ford of port richey. They STILL can’t get it right. Unbelievable, unacceptable, and not to mention unsafe. Safety first is definitely not a priority. The service manager even invited me to walk the car with it in the air to observe my concerns one by one. When he found out the ex husband was with me he changed his mind real quick asked for the keys. Keep them broke so they keep returning? Not this gal. Never again. Don’t treat women like they are dumb. It’s not nice and it’s seriously bad for business. More

Rachel helped me with my oil change and was able make the process easy and painless process easy and painless More

Besides the AC clutch needing fixed I was told I had a leak. They didn't know where the leak was coming from it was black and it looks like oil. I knew it could not possibly be oil because I religiously c leak. They didn't know where the leak was coming from it was black and it looks like oil. I knew it could not possibly be oil because I religiously change my oil. I was told that they could not tell me what it was until they got done changing my AC clutch for $1,800. When I took it back from Ford and took it to an honest mechanic it turned out that the leak was not oil that it was actually from the AC condenser More

Effective efficient and ecpedited in their customer service and kn9wledge with Ford Mercury products in the smallest to largest details. service and kn9wledge with Ford Mercury products in the smallest to largest details. More

Had a very nice experience dealing with the service department.All of the techs were very professional....I would differently recommend Ford of Port Richey for all my needs. department.All of the techs were very professional....I would differently recommend Ford of Port Richey for all my needs. More

Steve Wollak was very professional, took time to listen and get shop technicians supervisor to listen for issues and gather information to fix. and get shop technicians supervisor to listen for issues and gather information to fix. More

Great service from service advisor. Sorry I do remember his name. French accent. Helped with the disposal of my vehicle after an engine flunction Sorry I do remember his name. French accent. Helped with the disposal of my vehicle after an engine flunction More

Caden was very helpful and was able to identify a problem the mechanic missed Everything that needed to be reset was and everything is fine now the mechanic missed Everything that needed to be reset was and everything is fine now More

Ford sent me a letter about my rear camera recall needing to be repaired. I made the appointment reading what the recall was, they made the appointment knowing the part wasn't there. to be repaired. I made the appointment reading what the recall was, they made the appointment knowing the part wasn't there. More