Ford of Queens

Go see Henry! Henry is super helpful and always take care of my 17 Lincoln like it's his own. Any problems I have he always goes above and beyond to rectify the sit Henry is super helpful and always take care of my 17 Lincoln like it's his own. Any problems I have he always goes above and beyond to rectify the situation. Very friendly and courteous all the time. Always has managers and service technicians come say hello to me which makes the car service experience so much better. Will always service my car with henry and ford Lincoln of queens! More

Deceptive and unscrupulous dealership I ordered a Lincoln Navigator Black Label late July of 2017. Placed the order and was told the car should be available on or about mid February 2018. I ordered a Lincoln Navigator Black Label late July of 2017. Placed the order and was told the car should be available on or about mid February 2018. Placed a status inquiry call beginning of February 2018 and received build date and vin number. Was told car was to be delivered early March 2018, got the car insured. After numerous un returned phone calls, made a visit to dealership and was told they had no idea where car was and they needed to look into the matter. I was then told the car was sold to someone else!!! I called Lincoln Black Label Concierge Services to see if anything could be done as I had waited 8 months for the car. They told me the car showed it was delivered March 14 2018 and not shown as sold in their system. I went on the dealership website and saw my car with my vin number there and available! I called to schedule a test drive. Upon arrival the following morning for my test drive again I was told that they weren’t sure if they had the car, I was told that may of the Black Labels come in pre sold and are not entered into inventory. I was also advised that these models are selling for thousands above sticker! After two hours they miraculously found the car, matching vin number to my order. I then told them who I was, as I had scheduled my test drive under a fictitious name, and that they were engaging in deceptive business practices and demanded delivery of the car. The sales manager becam belligerent on the phone yelling at me that I never placed an order with him. After two days and repeated back and forth I stated I was going to report them to NYC Consumers Affairs and local news channel 7 to get resolution. They relented and agreed to deliver the car but not at the agreed price! The added $2,200 more to the bottom line. Because the car was ordered so long ago my agent got a great deal at $2,200 below sticker. This dealership and its staff are the most dishonest and corrupt dealership I have ever dealt with in 40 years of vehicle purchases. They do a disservice to the Lincoln brand and I’m particular this model which is a magnificent vehicle. I strongly recommend anyone in the market for a Lincoln to avoid this dealership at all costs. More

Van T-150 & Ford Explorer Excellent service from Jose, with the two purchases made, the van for the job and my personal car, he showed me the options than he had. very satisfi Excellent service from Jose, with the two purchases made, the van for the job and my personal car, he showed me the options than he had. very satisfied Thanks Jose. More

Great, Affordable, Nice People David O'Brien is the person you want to go to when you want your new vehicle. I got my car leased for the first time ever and David was able to work w David O'Brien is the person you want to go to when you want your new vehicle. I got my car leased for the first time ever and David was able to work with me based on my budget and get me a very beautiful vehicle.I was not rushed, It was straight to the point, very helpful and I left with my car with brand new license plates right the same day! Also if you come to ford, and you lease a vehicle consider getting the Ford Wearcare protection. you will save yourself in the long run. My experience was very good and I will absolutely come to ford for my next vehicle. PS. Thank You Dave! More

Lincoln MKZ Lease I leased a new Lincoln MKZ loaded to the gills with Tom Cinelli & Reggie Williams. These gentleman are top notch and took care of business! They learn I leased a new Lincoln MKZ loaded to the gills with Tom Cinelli & Reggie Williams. These gentleman are top notch and took care of business! They learned of my status as a Military Veteran and extended me great courtesy and service; Tom took his time and effort to make sure I was taken care of and Reggie solidified the deal. THANK YOU!!! More

Amazing Experience I have to start by saying Liz is amazing She never fails to find me the perfect car I am so happy with her selections that I just picked up my thi I have to start by saying Liz is amazing She never fails to find me the perfect car I am so happy with her selections that I just picked up my third car from Liz I would recommend Liz at Ford Lincoln of Queens to anyone who an amazing experience with no hassles Loretta Orlando More

Felt treated with respect. My experience with Dave O'Brien was very pleasant. I have used him in the past and I was pleased how efficient he was. This is my 3rd vehicle from Fo My experience with Dave O'Brien was very pleasant. I have used him in the past and I was pleased how efficient he was. This is my 3rd vehicle from Ford. I suppose I got better treatment since I am a loyal Ford buyer. I did my DD and kind of knew how much I should be paying for the vehicle. Not much haggling from Ford and I got my price and was happy with it. Most important I never felt like I was being conned. Not only Mr. O'Brien but everyone else I came in contact with at your dealership was respectful. Everything was done in one day. That was a pleasant surprise. I believe I will continue to be a Ford customer. Thanks for the pleasant experience. Regards, Michael Chin. More

Amazing Liz G. Have NEVER had such a smooth transition from a lease. Met Liz on Wednesday, told her what I was looking for, did not try to sell me something else. Have NEVER had such a smooth transition from a lease. Met Liz on Wednesday, told her what I was looking for, did not try to sell me something else. Returned next day, drove away in MY new lease. Great job Liz!! More